About a month after it fell ill, the HP Spectre x360 laptop I bought in November seems once again fine–thanks to a little cybernetic surgery bracketed by free air travel.
I thought repair might be necessary after my last post on this subject, when even reinstalling Windows from a clean recovery image failed. I jumped on HP’s tech-support chat (I’ve never had to call for help, which is nice), and after a quick recap of my situation to date (the rep didn’t ask me to reboot the computer, which is nice), my remote interlocutor agreed that the laptop would require hands-on care.
The next morning, FedEx delivered a box, prepaid return label included, in which I could ship the x360 for repair. The laptop was on its way back that afternoon, and the next day I got an e-mail predicting a return on April 26th. It came back on the 24th, something I found out first from a phone call from FedEx the evening before.
Parts of this machine have been replaced, but I’m not entirely sure which. A printout in the box reported the following details:
“Operating System Reloaded: NO”
“Parts Replaced: LCD DISPLAY”
“Other Repair Actions: PART REPLACED”
Well okay, then! But I do know that the laptop has been working properly since, so I am going to tell myself that the PART REPLACED was, in fact, a part that needed to be replaced.