Weekly output: OpenAI-enhanced customer support, fixed-wireless upgrades, MLS Season Pass, app-store competition report, FCC broadband map, Matter, Next Level Networks, Twitter offer to creators

I blew off work Friday to do something I hadn’t done in four years: go downhill skiing. Slope conditions were not awesome and I had snow guns blowing in my face most of the time, but it still easily beat spending those hours in a warm, dry home office.

1/31/2023: Can OpenAI Tools Help Customer Service Reps Sound More Human?, PCMag

The PR folks for Intercom gave me an advance on their news about adding GPT-based writing assistance to their widely-used customer-support platform.

1/31/2023: How MU-MIMO could change the FWA game for T-Mobile and Verizon, Light Reading

My editor at this trade pub asked me to summarize a rather technical report from Signals Research Group that found signs of a significant capacity upgrade in progress at T-Mobile–which that carrier had not talked up before but confirmed when I asked about it.

2/1/2023: Apple Invites Soccer Fans to Sign Up for MLS Season Pass, PCMag

After writing last summer about Apple signing this deal with Major League Soccer, I had to follow up with the pricing details Apple announced Wednesday.

2/2/2023: Feds Slam Apple, Google for Abusing App-Store Power (But Mostly Apple), PCMag

The lengthy report the National Telecommunications and Information Administration posted on Wednesday didn’t break any major news about the ways Apple and Google have run their mobile app stores, but its recommended remedies were still interesting.

Screenshot of story as seen in USAT's iPad app2/3/2023: Is broadband available near you? This updated FCC map can tell you. Maybe., USA Today

I’d had this topic on my to-do list for a while, and then Federal Communications Commission chair Jessica Rosenworcel offered an update on the FCC’s connectivity-cartography efforts at an event Tuesday.

2/3/2023: With Matter, Apple HomePod 2 speaker aims to connect to devices no matter who makes them, USA Today

USAT publishing this post (a week and change after I filed it) wraps up my CES 2023 coverage.

2/3/2023: This startup aims to green broadband deserts with an old-school idea: Get customers to pay for the network up front, Fast Company

I first read about Next Level Networks from Ars Technica’s Jon Brodkin, then learned that this Bay Area startup was building a fiber network at a development in Sonoma County, Calif.–not far from where I was already spending the holidays with my wife’s family.

2/3/2023: Twitter offers ad revenue share to creators, Al Jazeera

I was able to jump on Skype to offer a value judgment about Elon Musk’s insultingly vague promise of a share of advertising revenue to undefined “creators” who also pay $8 a month for Twitter Blue because I got back from skiing maybe 25 minutes before scheduled airtime.

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Weekly output: Google password manager updates, Android and iOS location-privacy advice, Android developers lawsuit

If you’re visiting my city for the Fourth of July, welcome to the nation’s capital! Please enjoy your stay; if you’re still weighing different options for where to watch the fireworks, I’d like to think my advice from 2015 still holds up.

6/30/2022: Google Updates Password Manager With New Security, Management Tools, PCMag

Writing this quick post reminded me of how often Google struggles to provide feature parity between its Web and mobile apps.

Screenshot of column as seen in USAT's iPad app7/1/2022: How to block – or blur – your location from your smartphone’s apps, USA Today

I think I’d pitched some version of this column to my editors not too many months ago, but having the topic of location privacy come up in my user-group talk last weekend reminded of that story idea and helped me focus it.

7/2/2022: Google offers Android developers $90 million settlement, Al Jazeera

The Arabic-language news channel had me on (overdubbed live) for the first time in several weeks to talk about Google offering a $90 million settlement to Android developers who had complained about the cut it takes of digital app transactions. I told viewers that while Google has shown a non-trivial amount of greediness in its supervision of the Play Store, at least it allows for alernative app stores–something Apple does not.

Weekly output: unlocked phones, headphone jack, foreign phones, Android security, smartphone trends (x2)

I had a busy week in Barcelona at my fifth Mobile World Congress smartphone show, and in just a few days I head to Austin for SXSW. So I may need a little more time to flesh out my Flickr album from MWC.

2/27/2017: 3 ‘unlocked’ phones that might make your carrier unhappy, Yahoo Finance

My first file from MWC focused on a few phones that manufacturers will sell direct to consumers, not locked to any one carrier–a trend I applaud.

yahoo-mwc-2017-posts 2/28/2017: Sorry, Apple, the headphone jack isn’t going anywhere, Yahoo Finance

This post must have fetched the biggest audience of anything I did from MWC. The Verge’s Vlad Savov gave me a shout-out, and a Reddit thread on my story racked up more than 2,000 comments–about 70 times as many as people left after the piece itself.

2/28/2017: 4 new smartphones you can’t get in the US, Yahoo Finance

You’d think “is this phone coming to the U.S.?” would be a question any MWC show-floor rep could answer. You would be wrong.

3/1/2017: What you should and shouldn’t worry about in Android security, Yahoo Finance

Some enlightening conversations with security professionals led to this report. Key lesson: While you’re far safer sticking with Google’s Play Store, malware can sneak into it. And as a visit to the MWC exhibit of an Iranian app store reminded me, some parts of the world don’t get the Play Store at all.

cr-mwc-2017-recap3/2/2017: Best Smartphone Tech of 2017, Consumer Reports

I fired off an e-mail to my editor at CR in the middle of packing two Fridays ago, asking if he needed any sort of a wrap-up post from MWC. This wound up being the last thing I filed from the show floor, then the next morning I sent in a revision from my Airbnb addressing my editor’s comments before I headed to the airport.

3/4/2017: 4 changes coming to Android phones, USA Today

This shorter look at Android-phone trends went through two changes after posting: We corrected the headline so it no longer referred to five changes, then we fixed an errant reference to a Galaxy S3 on the show floor (it was a Galaxy S7 Edge). As is my practice, I called out those alterations in a comment.

Weekly output: e-mail hijacking, orphaned apps

Thursday’s delightful snowfall took a chunk out of my productivity this week, like that bothered me all that much. Except it kind of does–Saturday evening, I start my journey to Barcelona for Mobile World Congress. Which means Monday can’t be much of a holiday for me.

2/10/2014: Why the Bad Guys Want Your Email, Yahoo Tech

This was originally going to explain the business models behind e-mail hijacking (I felt vaguely insulted to be told that in most cases, a hijacked e-mail gets used for nothing more ambitious than sending spam) and then critique the Computer Fraud and Abuse Act. But my editor said the CFAA parts read like a separate column, and I had to admit he was right. I’ll get back to that, but not next week: There’s a certain gigantic proposed cable merger that calls for my attention first.

USAT orphaned-app column2/16/2014: How to hang on to an orphaned app, USA Today

This was a somewhat shameless case of my taking advantage of the fuss over Flappy Bird (sorry, I don’t care about that game) to address a reader query I’d received months earlier about a different app. But Apple’s decision to boot a Bitcoin-wallet app from the App Store also factored into the timing here. The tip here about how developers keep less of the price of an app sold at the Mac App Store revisits a topic I’d last addressed in a January 2011 Post blog post.

At Sulia, I shared two sets of quotes from a great panel discussion among teenage social-media users led by my Yahoo Tech colleague Dan Tynan, recounted a tech startup’s testimony about its experience beating a patent troll in court, listed two questions left up in the air about Comcast’s proposed purchase of Time Warner Cable, complained about NBC Washington’s reportedly strong but now-unwatchable over-the-air signal, and provided an update about the fake Facebook account I’d set up when writing a privacy cheat sheet about the social network for Yahoo.