Weekly output: gadget customer satisfaction, Google Pay fact-checking rewards, right to repair, Mozilla browser-choice report, AI image generators

Through two years of building back my business-travel schedule, one frequent destination from the Before Times had remained off my calendar until this week: New York. My overdue reunion with NYC allowed an equally belated inspection of Penn Station’s Moynihan Train Hall (one thing I didn’t expect was how great it would be to see the sky through that glass ceiling as I ascended the escalator from the tracks) and not enough time to wander around that other city on the Northeast Corridor.

9/20/2022: Amazon Sees Uptick in Consumer Satisfaction With Its Fire Tablets, Kindles, PCMag

I got an advance look at the latest survey by the American Customer Satisfaction Index, which suggested that Amazon’s e-readers and tablets have been winning some fans in the last year.

9/21/2022: Some Google Pay Users Offered Tiny Bribes to Check Transaction Data, PCMag

I decided to try to sell this story after Google prompted me in Copenhagen to verify that its app had correctly recorded a transaction at a ticket-vending machine in that city’s central train station–which should be among the easier paperless transactions to confirm.

Photo shows the slide identifying me and my fellow panelists: Lisa Kemp of Sims Lifecycle Solutions, Ildar Manoprov of WCell, and Dylan Jackie of Back Market.9/21/2022: Right to Repair Panel, BackForum

The gadget-resale platform Back Market had me moderate a panel at its one-day conference in Brooklyn, in return for which they covered my Amtrak fare from and back to D.C. This was originally going to be a one-day trip, but after Qualcomm invited me to an auto-tech event it was hosting the next day (with lodging covered), I opted to stick around NYC through Friday morning.

9/22/2022: Mozilla says users are being denied browser choice. It’s not that simple, PCMag

My first prominent endorsement of Mozilla Firefox happened 18 years ago, and yet I still found this report that browser’s developers to be surprisingly unpersuasive. 

9/25/2022: Why This Online Archivist Isn’t Feeling Much Angst About AI-Generated Art, PCMag

After arriving at Union Station late Friday morning, I bikeshared over to the Wharf for the conference hosted by The Atlantic that was a fixture in my Before Times calendar. The talk by the Internet Archive’s Jason Scott immediately struck me as material for a post, and then I had a moderately mind-expanding talk with him an hour and change later.

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Waiting for Moynihan to arrive at Penn

One of D.C.’s strongest points of civic superiority over New York can be encapsulated in four words: Union Station, Penn Station.

We have a Greek temple of a train station built around a beautiful vaulted hall, with a view of the Capitol dome out one door and Metro out another. (We’d rather not talk about Union Station’s Carter-era years of decay.) They have a dreary, subterranean space that hasn’t seen sunlight in over half a century–courtesy of the Pennsylvania Railroad tearing down the original Penn Station starting in 1963 to clear room for Madison Square Garden atop what was left of its waiting rooms.

That “monumental act of vandalism,” as the New York Times said in an editorial at the start of demolition, not only didn’t save the Pennsy from financial ruin but soon became a source of lasting civic shame in NYC.

The most straightforward fix possible has been obvious since the 1990s, when then-Sen. Daniel Patrick Moynihan (D.-N.Y.) championed building a new train hall in the James A. Farley Post Office building across 8th Avenue from Penn. That edifice not only sits atop Penn’s train platforms but was built in the same neoclassical style as the original Penn–and designed by the same architectural firm of McKim, Mead and White.

But the deal that seemed done in 1997 died multiple deaths and experienced multiple resurrections over the subsequent years. New York did build a concourse under Farley for Long Island Rail Road passengers–it’s much less bleak than the rest of Penn–but I doubted things would progress further until the state announced a signed deal last June to build a Moynihan Trail Hall in the Farley building.

And the crazy thing is, construction is now, finally, underway. On my way to Penn Friday, I couldn’t miss the construction cranes perched above the Farley building. And after I got home, I read that workers have begun installing gigantic canopies over that structure’s courtyards.

That’s exciting to me, even if Amtrak says I’ll have to wait until 2021 to see the finished product. (And if I’ll have to give up a bit of D.C. snobbery.) It’s also exciting to my mother, who grew up in New York and remembers what the original looked like, even before its pre-demolition decline. When they finally open the new hall, I know what I want to do: take the train into a reborn Penn Station with Mom, then have her tell me if they did the place justice.

WAS-NYP-WAS: commuting from D.C. to NYC and back

New York is my most frequent travel destination, and my most frequent mode of transportation to there is Amtrak train 2100, the 6 a.m. (lately, 5:55 a.m.) Acela Express.

This train keeps showing up on my calendar despite my fondness for sleeping in past 4:40 a.m. because it works to get me to morning meetings in Manhattan. And because the next few Acela departures get ridiculously expensive unless you book weeks or maybe months in advance.

early-morning-acela(Don’t even talk to me about flying. Transit-starvedtraffic-choked LaGuardia is not an airport I need to see again, I’d get much less work done on the way, and I would save little to no time when I can usually walk from Penn Station to whatever event has me in NYC for the day.)

So I keep getting up in the middle of the night–Thursday being the latest example–and finding myself marveling at the sight of stars from my front porch before heading out.

If I’m taking Metro, I need to catch the first inbound train of the day and not run into any delays of more than a few minutes. Thursday, with Metro’s struggles on my mind, I summoned an Uber and enjoyed the rare spectacle of a 14th Street Bridge free of traffic.

Union Station is not too crowded at 5:40 in the morning, and seeing all the people in suits greet each other on the train reminds me that it could be worse: I could be doing this as often as them. Noticing MARC trains bringing commuters into Union Station that early gives me the same reaction.

Thursday, the sun didn’t rise until we crossed the Susquehanna River. That’s not bad compared to taking this train in the winter, when I’ve had to wait until somewhere in Delaware.

trenton-makes-the-world-takesWith the sun up, seeing familiar scenery like the “Trenton Makes, the World Takes” sign over the Delaware River helps the miles go by. So does the right Northeast Corridor-specific soundtrack, which always includes Bob Mould’s “Brasilia Crossed With Trenton” and Suzanne Vega’s “Ironbound (Fancy Poultry).”

After years of seeing decades-old infrastructure unchanged, the past couple of years have allowed me to watch the progress of a long-overdue upgrade: replacing 1930s-vintage overhead wires north of Trenton. At Penn Station, meanwhile, I’m waiting on another project: the new concourse and entrances on 8th Avenue, which have to be less grim than Penn’s current setup.

After a day of NYC events, the trip home usually takes place on train 2173, the 8-ish Acela. Again, ticket prices often dictate that scheduling–the earlier Acela departures cost too much.

The upside of this train: If you’ve burned Amtrak points for first-class upgrade coupons or you got some with Select or higher Guest Rewards status, there should be space at the end of the train where they bring the food to you. The downside: The train rolls into Union Station after 11, a time when Metro rebuilding-induced delays may or may not mean I get home after 12:30.

That was the case Thursday, when my day ended almost 21 hours after it began. Friday was not my most productive day ever.