Weekly output: 5G in buildings, online security, Qualcomm’s 5G vision, AncestryDNA, 23andMe, smartphone location privacy, 5G meets the Washington Post

Don’t expect any tweetstorms from me this week about the joys of spending time on a plane, a train, a bus or a car: For the first time since 1988, I’m not traveling for Thanksgiving. Instead, my mom and my brother and his family are coming to us. Since I have somehow never cooked a turkey before, Thursday promises to be its own little culinary adventure.

11/18/2019: Expect 5G to Slow Its Roll as It Enters Buildings, Urban Land

You may have read my first piece in the Urban Land Institute’s magazine since 2014 earlier if you got a print copy of the mag, but I don’t know when they started showing up.

11/18/2019: You’re not crazy to feel some insecurity about your security online, Riderwood Computer Club

I gave a talk about computer security–with slides and everything!–to the user group at this Maryland retirement community. My hosts asked some great questions and gave me at least one story idea I need to sell somewhere.

11/20/2019: Qualcomm is talking a big game about 5G—in 2020 and beyond, Fast Company

I wrote up Qualcomm president Cristiano Amon’s presentation at that firm’s analyst day, calling out some inconsistencies in his sales pitch for 5G wireless.

11/21/2019: AncestryDNA Review: DNA Test Kit, Tom’s Guide

I reviewed this DNA-test service and did come away quite as impressed with it as some other reviewers.

11/21/2019: 23andMe Review, Tom’s Guide

The prospect of having this DNA-test service warn me that I had a genetic predisposition for some incurable disease left me a little nervous. But 23andMe found no such red flags, allowing me to complete this review without lingering feelings of existential dread.

11/23/2019: Apple and Google remind you about location privacy, but don’t forget your wireless carrier, USA Today

My editor asked if I could do a recap of the location-privacy features in Android 10 and iOS 13, and I realized that this topic would let me revisit my earlier reporting for TechCrunch about the location data-retention policies of the big four wireless carriers.

11/24/2019: 5G is going to save journalism! Maybe! (Don’t hold your breath), Fast Company

I wrote about a deal between AT&T and the Washington Post to put 5G to work in journalism–which, given the extreme coverage limits of the millimeter-wave 5G that figures so prominently in their announcement, seems a reach. I couldn’t resist reminding readers of a past collaboration between my old shop and AT&T: the doomed Digital Ink online service running on AT&T’s Interchange platform.

Weekly output: 5G reality check, Business Access Media, 5G coverage maps

My last business trip of the year–at least, the last one I have on my schedule as of now–starts Saturday when I fly to Lisbon for the Web Summit conference. That’ll be my fifth trip to that event, my fourth as a panel moderator. In the meantime, I need the Washington Nationals to win two baseball games. Not one, not three, exactly two.

10/23/2019: What will 5G mean for you? A reality check on the hype, Fast Company

My first post in a series of twice-a-week “Connected World” posts that’s set to run through the rest of this year covered how the opening keynote at the MWC Los Angeles trade show wound up undermining some of the hype about 5G wireless I’ve seen at previous MWC conventions. No, I was not in L.A. for this; I thought about going but didn’t see how I’d sell enough stories to recoup my travel costs, so I watched the conference livestream instead.

10/24/2019: Business Access Media, Wynne Events

With this panel of journalists–including my fellow ex-Postie Neil Irwin–I spoke to a roomful of business-school PR types about where I look for stories, what kind of information from them might help me do my job and how to reach me. After a brief round of audience Q&A, the organizers of this event hosted at Georgetown University’s business school left the balance of this hour to one-on-one pitching from these publicists. I may have picked up a story idea or two from that.

10/25/2019: Where does your carrier offer 5G? That’s an excellent question!, Fast Company

My second Connected World post for FC covered how three of the four nationwide wireless carriers have yet to put their 5G service into their regular coverage maps. That’s kind of crazy, considering all the time these companies spend talking about how great their 5G is. That’s also yet another reason not to buy a 5G phone just yet.

Weekly output: 5G hype vs. reality, customer-experience optimization, East Coast startups, customer support, digital marketing

TOKYO–It’s been an interesting 36 hours of travel. Saturday morning, I was supposed to fly to Tokyo for the CEATEC tech trade show*, but Typhoon Hagibis led United to cancel every Tokyo-bound flight from the U.S.–the last one being a San Francisco departure that went off the board after I’d flown halfway across the U.S. An exceptionally resourceful United Club agent at SFO grabbed the last Economy Plus seat on the next flight to Shanghai, and further rebooking turned a Tuesday-morning redeye from there to Tokyo into connecting flights Monday afternoon that got me here in time for dinner, more or less.

* CEATEC’s organizers are covering travel costs for me and a handful of other U.S. tech journalists, a first-time effort to get more international attention for that event. I will note that in anything I write about this trip.

10/7/2019: 5G is mostly hype so far, Yahoo Finance

I wrote up my mostly-unimpressive experiences with a Sprint 5G hotspot and phone (something Patreon subscribers got an early look at last month), then observed that the 5G rollouts at AT&T, T-Mobile and Verizon are far more vaporous so far.

10/8/2019: Building an Optimization Strategy with Personalization and Experimentation, Ascent

In the first of four panels I did at this New York startup conference, I interviewed Optimizely chief marketing officer Carl Tsukahara about how companies try and sometimes fail to tweak their customer experiences to keep customers around for the long term.

10/8/2019: How to Leverage the East Coast Startup Ecosystem, Ascent

I led a panel with Google Cloud startup lead Tejpaul Bhatia and Hubspot corporate-development manager Brandon Greer about what makes the Right Coast different from the Bay Area. One thing that came up often: We’re more likely to run into each other on sidewalks and subways.

10/8/2019: Walking the Tightrope of Rising Customer Expectations, Ascent

I expected an interview at a startup conference with a guy who works for a customer-support company–Zendesk CMO Jeff Titterton–would lead to a lot of support questions from Zendesk customers in the audience. Instead, we only got one.

10/8/2019: Customer Experience in Digital Marketing, Ascent

My last panel featured iFolio president and CEO Jean Marie Richardson, Chargify marketing v.p. Gary Amaral, and Babbel U.S. CEO Julie Hansen. We got a little loopy, which seems only fair for the penultimate panel before the reception that closes the conference.

Weekly output: 5G in rural areas, Twitter dissent in Egypt, Twitter account suspensions

My second-shortest business trip of this year let me add yet another airport to the list of 90-plus that I’ve used. At some point, I should post that avgeek list here, because some of those airports are a tad unusual.

9/17/2019: Don’t You 4G About Me: 5G’s Prospects in Rural Areas, CCA Annual Convention

This breakfast panel, sponsored by FierceWireless, featured T-Mobile senior director for engineering and technology policy John Hunter, C Spire chief innovation officer Craig Sparks, Ericsson vice president and chief technology officer for regional carriers GS Sickand, and Strategy Analytics director of service provider strategies Susan Welsh de Grimaldo. Fierce picked up my travel costs, which was especially appreciated after a week after I’d paid to attend and travel to the Online News Association’s rewarding but notoriously monetization-resistant conference.

Speaking of, Patreon backers got an extra post from me there that covered some of my ONA takeaways on issues of disinformation and rebuilding trust in journalism.

9/17/2019: Twitter dissent in Egypt, Al Jazeera

This was not my finest 10 minutes, because I got a question I wasn’t expecting about the alleged erasure of a trending hashtag attacking Egyptian president Abdel Fattah el-Sisi. Coverage I’ve seen of Egyptian Twitter users denouncing their dictatorial leader, including AJ’s English-language reporting, has not mentioned any such erasure, so I had to limit myself to saying that did not make an enormous amount of sense given my understanding of how Twitter works and how Twitter has dealt with authoritarian regimes.

9/20/2019: Twitter suspends thousands of accounts, Alhurra

Another day, another appearance on an Arabic-language news channel. But this time, instead of Qatar’s government supporting the channel it was my own: Alhurra, Arabic for “the free one,” is backed by the U.S. Agency for Global Media, the same government agency behind Voice of America, Radio Free Europe and other news services set up to bring quality reporting to people in unfree countries. They had me on to discuss Twitter booting a new batch of disinformation-minded accounts across the Middle East but also elsewhere. I couldn’t find video of my appearance on their site, but I did find their writeup of this situation.