Monday’s USA Today column on cleaning out an overloaded Gmail inbox required me to spend an unpleasant amount of time scouring my own inbox to find the most prolific senders. The experience left me mostly convinced of the grotesque selfishness of many e-mail marketing types, but it also yielded some grounds for optimism.
As in, the user experience with some of these companies’ mailing lists let me at least think that they recognized concepts like cognitive load, limited attention span and finite storage space. Here are two practices in particular that I liked:
- Don’t send promotional e-mails from the same address as order confirmations. This makes it so much easier to find and bulk-delete the sales pitches that no longer carry any relevance–or, if you use Microsoft’s Outlook.com, to set up a “sweep” filter that automatically deletes those messages after a set period of time. Ecco, Macy’s and Staples all seemed to follow this polite, filter-friendly custom.
- Let me choose how often to get emails–a message a day is often just clingy, but one a week could be less obnoxious–and let me specify what kind of pitches might interest me. Best Buy (“Receive no more than one General Marketing email per week”) and Macy’s (“Let’s Take It Down A Notch—Send Me Fewer Emails, Please”) get the frequency thing right, while L.L. Bean not only lets people choose between weekly, monthly or twice-monthly frequencies but invites them to request only messages about departments like Men’s, Home, or Fishing.
I’d like to close by writing something like “see, it doesn’t have to be this hard”–but a look at my Gmail inbox shows that some of my visits to the mail-preference pages of some retailers hasn’t led to them putting a smaller dent in my inbox. I guess they’d prefer I click their unsubscribe link–or use Gmail’s “block” command.