Tag Archives: Intercom

Weekly output: applied AI, open innovation, Mastodon updates, AI equity, 1Password, Signal, Eve Air Mobility, travel tech, travel tips

Posted on by
2

After getting back from Brazil early Saturday morning, I’ve napped more than usual but have also spoken at an event in D.C., gotten in some gardening, and enjoyed a shorter-than-usual bike ride.

5/1/2023: Companies adopting AI need to move slowly and not break things, Fast Company

I wrote about how two companies I’ve covered elsewhere recently–the satellite-imagery firm Planet and the customer-support platform Intercom–have been deploying AI-based tools a little more cautiously than others.

5/1/2023: How open innovation can drive your organization forward, Web Summit

I led this somewhat-vaguely-titled roundtable discussion at this offsite conference the day before Web Summit’s programming schedule got into gear.

5/2/2023: Mastodon Makes It Easier for Beginners to Get Started, PCMag

I was going to write a reasonably short post about the federated social network Mastodon’s founder deciding that it was time to add quote-posting and text-search features–both of which had been historically unwelcome there–and then realized that PCMag hadn’t written much lately about Bluesky, another interesting, decentralized Twitter alternative.

5/3/3023: AI Can Give Us a Productivity Boost, But Will Everyone Get a Fair Shot at It?, PCMag

I wrote about the talk that Google’s chief design scientist Cassie Kozyrkov gave to close out the conference’s first day, which I found more enlightening than the conference’s description had suggested.

5/3/2023: Goodbye passwords!, Web Summit

I accepted this opportunity to interview 1Password CEO Jeff Shiner about that password-management service’s hopes for no-password passkey authentication, and then Google announced Wednesday morning that it had added passkeys as a login option worldwide.

5/3/2023: Building an app from the ground up, Web Summit

My second panel Wednesday had me interview Signal president Meredith Whittaker about how that encrypted-messaging app could avoid making the privacy mistakes of other competitors in that market.

5/5/2023: This Florida Startup Says It Can Make Electric Air Taxis Happen, PCMag

My longstanding interest in aviation led me to watch and then write up this Thursday-morning panel in which Eve Air Mobility CEO André Stein talked about Eve’s ambitions in electric vertical-takeoff-and-landing (eVTOL) aircraft.

5/6/2023: Will AI Eat Travel? (Clickbait Title for Session on Travel Tech), Frequent Traveler University

In my first appearance at this frequent-flyer gathering since March of 2020 (which feels like 10 years ago), travel blogger Stefan Krasowski quizzed me about the possibilities for conversational AI and many other tech topics. He’s a good onstage interlocutor and I enjoyed the conversation.

5/6/2023: The state of miles and points – what to expect in the next year, Frequent Traveler University

I closed out the day by joining this plus-sized panel featuring other FTU speakers, during which we answered audience questions about things like recent or impending devaluations among frequent-traveler programs.

Advertisement

Weekly output: OpenAI-enhanced customer support, fixed-wireless upgrades, MLS Season Pass, app-store competition report, FCC broadband map, Matter, Next Level Networks, Twitter offer to creators

Posted on by
Reply

I blew off work Friday to do something I hadn’t done in four years: go downhill skiing. Slope conditions were not awesome and I had snow guns blowing in my face most of the time, but it still easily beat spending those hours in a warm, dry home office.

1/31/2023: Can OpenAI Tools Help Customer Service Reps Sound More Human?, PCMag

The PR folks for Intercom gave me an advance on their news about adding GPT-based writing assistance to their widely-used customer-support platform.

1/31/2023: How MU-MIMO could change the FWA game for T-Mobile and Verizon, Light Reading

My editor at this trade pub asked me to summarize a rather technical report from Signals Research Group that found signs of a significant capacity upgrade in progress at T-Mobile–which that carrier had not talked up before but confirmed when I asked about it.

2/1/2023: Apple Invites Soccer Fans to Sign Up for MLS Season Pass, PCMag

After writing last summer about Apple signing this deal with Major League Soccer, I had to follow up with the pricing details Apple announced Wednesday.

2/2/2023: Feds Slam Apple, Google for Abusing App-Store Power (But Mostly Apple), PCMag

The lengthy report the National Telecommunications and Information Administration posted on Wednesday didn’t break any major news about the ways Apple and Google have run their mobile app stores, but its recommended remedies were still interesting.

Screenshot of story as seen in USAT's iPad app2/3/2023: Is broadband available near you? This updated FCC map can tell you. Maybe., USA Today

I’d had this topic on my to-do list for a while, and then Federal Communications Commission chair Jessica Rosenworcel offered an update on the FCC’s connectivity-cartography efforts at an event Tuesday.

2/3/2023: With Matter, Apple HomePod 2 speaker aims to connect to devices no matter who makes them, USA Today

USAT publishing this post (a week and change after I filed it) wraps up my CES 2023 coverage.

2/3/2023: This startup aims to green broadband deserts with an old-school idea: Get customers to pay for the network up front, Fast Company

I first read about Next Level Networks from Ars Technica’s Jon Brodkin, then learned that this Bay Area startup was building a fiber network at a development in Sonoma County, Calif.–not far from where I was already spending the holidays with my wife’s family.

2/3/2023: Twitter offers ad revenue share to creators, Al Jazeera

I was able to jump on Skype to offer a value judgment about Elon Musk’s insultingly vague promise of a share of advertising revenue to undefined “creators” who also pay $8 a month for Twitter Blue because I got back from skiing maybe 25 minutes before scheduled airtime.