Repairability FTW, or how I bought an old laptop some new life by replacing its battery

My four-year-old laptop now feels a little less ancient and my bank account still only has one new-computer-sized dent in it for this year, thanks to one replacement component that proved to be harder to shop for than to install.

This 2017 HP Specte x360 shouldn’t have needed a new battery at all, given how infrequently it’s left the house or even been unplugged from a power outlet since March of 2020.

But over the last 18 months it had exhibited increasingly bad battery life, to the point that I could not reasonably expect it to last more than hour away from an outlet. HP’s hardware diagnostics app outright labeled the battery “failed” and advised a replacement–even though its logs showed this component had only gone through 387 charge cycles out of its design life of 1,000 and still had a capacity of 25 watt-hours instead of the original 60.

Photo shows the replacement battery on top of the original one, with part of the laptop's circuitry visible behind both.

(Then again, my old MacBook Air also began reporting battery issues well short of that 1,000-cycle mark.)

For a while, I considered toughing out this problem until I could buy a new laptop. But between the chip shortage bogging down laptop shipments and my trip to Web Summit coming up next week, I decided it would be stupid to keep limping along.

Annoyingly enough, HP’s parts store did not carry a replacement battery for my model. I checked the company’s list of authorized vendors next; only one, ITPAS, seemed to sell the battery I needed.

They listed a $99.80 price for the battery, which seemed a bit steep. I found other vendors selling what was at least identified as a compatible “CP03XL” battery on Amazon and NewEgg’s storefronts that advertised much cheaper prices. But none had nearly enough good and at least not-obviously-fake reviews to make me want to trust them all that much. I tried asking on Reddit for further guidance, but this usually reliable source of crowdsourced tech support did not come through here.

So I decided to go with the most-legitimate retailer, and after a pleasant chat with an ITPAS customer-service rep that cleared up some details left vague on the site (notwithstanding the “Available to special order” note on the battery page, they had it in stock, and “FedEx Home Delivery” would mean only a few days), I placed my order Friday and hoped to see the battery arrive before the middle of this week.

It arrived the next day, before I’d even received a shipping-notification e-mail–and then a few days later, a second battery arrived, a generous glitch the company couldn’t explain when I reported it but quickly responded by e-mailing a FedEx shipping label with which I could return the duplicate.

The bigger delay here turned out to be me, in that I didn’t think to ask a friend to borrow his set of Torx screwdrivers until he’d already left for the weekend. Arguably, I should already own my own set, but the last time I needed these tools was when I replaced my old iMac’s hard drive with a solid state drive in 2018.

Anyway, with the right implements at hand, HP’s maintenance and service manual revealed the battery replacement to be a fairly simple procedure. Shut down the laptop, remove six screws holding the bottom lid (two of which were underneath a strip of plastic on the underside that once held its rubber feet in place), and pop off that lower lid. Then detach the old battery’s power cable from the system, gently tug the speaker cable out of the bracket at one end of the battery, undo four more tiny screws to free the battery. and lift it out. 

I did those steps in reverse to connect and secure the new battery, then found myself struggling to get the bottom lid to close up properly. After a second try with the six outer screws, there’s still some flex at its front, underneath the trackpad. Was that there all along? I can’t tell, not having thought to take beforehand photos to document this laptop’s condition as if it were a rental car I’d need to return later to a nervous agency.

The re-empowered laptop them rebooted into an screen reporting a CMOS checksum error that I could fix by resetting it to its defaults, I did, and the laptop has not complained further. That HP diagnostics app now reports the the battery state as “passed,” which is nice–and when I set the laptop to run a battery-life test in which it would stream NASA TV via YouTube, it ran a full five hours and 40 minutes.

I’ll take that–at least as far as Lisbon next week and Las Vegas in January, but maybe even for a few more months after.

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Advanced Mac tinkering: performing a drive transplant on a 9-year-old machine

Friday’s work toolkit got a little weird. It included two suction cups, multiple sizes of Torx screwdriver bits, a pair of tweezers, a can of spray air, a microfiber cloth and a lot of patience.

Were Apple a company that updated its computers on a regular and predictable pattern, I would have replaced this desktop long ago. But first it spent years neglecting its desktops, then my laptop needed replacing first, and now the “new” iMac has gone almost a year without an update.

iMac SSD in placeInstead, two other things got me to upgrade my desktop the cheap but hard way. First my backup hard drive died without warning, then I noticed that an SSD upgrade kit was down to $200 and change at the longtime aftermarket-Mac-hardware vendor Other World Computing. That would be a cheap price for a vastly faster storage system, and anyway I couldn’t resist the challenge here. So I placed my order… and then waited two weeks as the Postal Service somehow lost and then recovered the package that it only had to run from the nearest UPS to our front porch.

In the meantime, I did a complete Time Machine backup on my new external drive, then used Shirt Pocket’s SuperDuper to put a bootable copy of the iMac’s entire drive on a second partition of that external volume. With those redundant backups done and my schedule somewhat clear Friday, it was time to risk breaking my desktop computer with the sort of involved tinkering I last seriously attempted around the turn of the century, when I owned a Mac clone in which almost everything inside was user-accessible.

Step one–as explained in a how-to video that would have been more effective as written instructions illustrated with animated GIFs–was to get the iMac’s LCD out of the way. I used the suction cups to lift the outer glass off the magnets holding it in place (you can imagine my relief at not having to battle with any glue), then removed eight Torx screws holding the LCD assembly, using the tweezers to ensure they wouldn’t get lost inside the iMac. I carefully tilted that out and held it away from the rest of the computer, then detached four ribbon cables from their sockets inside the computer–each time feeling a little like I was about to fail to defuse a bomb.

The next step was to extract the old hard drive. After removing another two screws and plucking out a further three cables, I just had to undo four other screws to get the hard drive out of its mounting bracket… which is when I realized that the second screwdriver included in OWC’s kit wasn’t the right size.

iMac LCD attachmentFortunately, the second neighbor I checked with had an extensive set of Torx screwdriver bits. After finding one properly sized to liberate the drive bracket, I used the spray air to knock nine years’ worth of dust out of the innards of the computer, then completed the drive transfer by securing the SSD to the bracket, connecting it to the original cables and fastening the new drive to the computer. I did the same routine with the LCD assembly, wiped it and the glass panel with the microfiber cloth, then finally clicked that outer glass back onto its magnets.

With the computer once again whole, I plugged it in, attached the backup drive, pressed the power button–and was delighted to see it boot properly off that external drive.

Installing macOS High Sierra from the backup drive to the SSD went remarkably fast; running a complete Time Machine restore of all my data and apps did not. But by the end of Friday, I had an old computer that no longer felt so old. And the pleasant sense that I haven’t completely lost my DIY-tech skills.

Updated 10/29/2018 to fix a couple of grammatical glitches.

Weekly output: Maker Faire, Apple flubs, unlocked iPhones

I should be using this space to go over my weekend at the Online News Association’s conference or what I’m up to this week, but I really just want to talk about seeing Jordan Zimmermann’s no-hitter at Nats Park today. I’d never seen one before. And in an alternate scenario, I wouldn’t have changed my original flight back from Chicago to United’s 8 a.m. departure, or that painfully-early flight would have been cancelled, and I would have missed the whole thing.

Sometimes it’s worth waking up at 5:15 a.m. on a Sunday to get home.

Yahoo Tech Maker Faire report9/23/2014: Report from Maker Faire: You, Too, Can Be a Maker, Yahoo Tech

Going into this celebration of DIY creativity and culture, I wasn’t sure I’d have a column’s worth of material. I shouldn’t have worried.

9/25/2014: Famous Flubs in Apple History, Yahoo Tech

When an extra review of a smartphone accessory got spiked (PR tip: make sure your client’s gadget works on the reviewer’s phone, lest the reviewer find himself unable to try it out), I had some unexpected free time I could devote to a quick catalog of past episodes of readers and writers alike freaking out over Apple mistakes and mishaps that, in retrospect, were perhaps not so world-ending.

9/27/2014: How to buy an unlocked iPhone 6, USA Today

This column untangling a confusing presentation on Apple’s online store ran a day earlier than usual. The comments feature some useful first-hand reports about activating Apple-sold iPhones on carriers other than those Apple intended–for instance, putting a Verizon iPhone 6 on T-Mobile.

 

DIY doings: components, cables and code

I’ve been playing with gadgets ever since my dad let me and my brother take apart an old calculator for fun, but until last week I had never wielded a soldering iron to connect electronic components.

Hand-soldered LED flashlightMy chance to remedy that oversight came at the end of a tour of a redone Radio Shack store across the street from the Verizon Center Phone Booth in downtown D.C.

After getting the company pitch about its screen-repair services, inspecting some Kodak camera modules made to clip onto phones, and playing with a littleBits synthesizer kit, I was invited to assemble a tiny LED flashlight by soldering the required parts to a small circuit board.

Dripping the molten flux onto the right contacts revealed itself to be a painstakingly precise, hold-your-breath task. I needed coaching from the rep manning that station, after which he had to redo some of my work–making me think this whole project was perhaps more like when our toddler puts together some arts-and-crafts project “with help.” But a few minutes later, I did have my own tiny, battery-powered flashlight.

I had also completed my first hardware tinkering in a while.

The last time I’d cracked a computer’s case was two years ago, when I doubled the memory in my iMac (Apple has since made that at-home upgrade impossible on newer models) and then swapped out my ThinkPad’s hard drive for a solid state drive. Either chore involved less work and anxiety than the multiple transplants I performed on my old Power Computing Mac clone in the ’90s, including two processor upgrades and a cooling fan replacement.

Crimping tool

While we’re keeping score, I last seriously messed with wiring when I strung some Ethernet cable from the basement to an outlet behind our TV to prepare for our Fios install in 2010. Going to that trouble, including terminating the bulk cable and attaching plugs myself, allowed me to use my choice of routers on our Internet-only setup.

The crimping tool I used for that task hasn’t seen much use since, but I’d like to think I’m still capable of moving a phone, power, or coax cable outlet. Especially if given a spare length of cable on which to practice first.

My DIY credentials are weakest when it comes to code. I learned entry-level BASIC in grade school but now recall little of the syntax beyond IF/THEN and GOTO. I used to lean on AppleScript to ease my Mac workflow, but now Automator lets me create shortcuts without having to remember the precise phrasing required after AppleScript statements like “tell application ‘Finder’.” My HTML skills now stretch little further than writing out the “<a href=” hypertext link.

I do, however, still grasp such important basics as the importance of valid input and proper syntax, how easy errors can crop up and how much time it can take to step through functions to figure out what threw the error. For anything more complicated, the usual reporting technique comes into play: Ask as many dumb questions as needed to get a little smarter on the subject.

Weekly output: mobile device management, XOXO, iOS 7 visual effects, Android permissions

After a week out of town, I have seriously enjoyed waking up in my own bed and cooking my own meals.

9/24/2013: Mobile Device Management, IDG Enterprise

My sideline as an occasional Twitter-chat host led me to this discussion of ways to secure large numbers of smartphones and tablets–a business-focused topic with more than a little relevance to the consumer.

DisCo XOXO post9/26/2013: There’s More Than One Way To Do It, And Other XOXO Lessons On Indie Creativity, Disruptive Competition Project

This recap of the XOXO conference was written from about the same perspective as July’s  DisCo post about developments of online journalism: You’re better off judging the health of a market by its compatibility with middle-class business models than by how many superstars it spawns.

9/27/2013: How to adjust visual effects in iOS 7, USA Today

I set aside another column idea to write about user complaints about the sometimes shifty visual effects in iOS 7. The tip part of the column, about one way to decide if an Android developer is being upfront with you, came out of a discussion I had at the Privacy Identity Innovation conference two weeks ago.

The week’s Sulia topics ranged from the official debut of a CableCard bill that I’d previewed for Ars Technica in August, surprising sales figures for Chromebooks, RealNetworks’ re-emergnce with an interesting cloud-based video service that may suffer from being saddled with the RealPlayer name, how many people pay for ad-free versions of mobile apps, and a time when paying with a credit card entailed more hassle than paying with my phone’s NFC wireless might have been.

A love letter to XOXO

PORTLAND–If you write for a living, hope and fear are part of the deal. Hope, because you believe your ability to make words appear on a screen in a pleasing sequence will lead other people to give you money. Fear, because you worry that other people will realize you are not all that good at that work, and that other writers can do it for less anyway.

XOXO badgeI spent three days here last weekend at XOXO, a conference staged to lend hope to independent creativity. That was a fairly abstract concept to me three years ago; I was approaching my 17th year at the same employer and had (fraying) ambitions of retiring there.

Then other things happened, I didn’t get another job as I’d expected, and after two and a half years of freelancing full time, my indie existence no longer feels like a fluke.

But it can still feel lonely. So it was tremendously empowering to commune with smart, talented, hard-working people who had taken a similar course, then see some of them testify about it. I kept finding myself nodding vigorously at things I could have said, or wished somebody would have told me a couple of years ago.

Co-organizer Andy Baio opened the event with an introduction that was part release notes explaining how he and co-conspirator Andy McMillan had designed XOXO to function unlike the average corporate conference, part pep talk for those assembled. “It’s about making new things and putting them out in the world,” he said. “That takes a unique kind of bravery.”

Cartoonist Erika Moen evocatively recalled her own I-think-I’ve-gotten-somewhere moment: “I’m self-employed. I’m creating. I’m in love. I’m happy.” In my notes, those sentences are set off with one all-caps prefix: THIS.

Musician Jack Conte provided a succinct description of the basic business problem for any freelancer–or, for that matter, any newspaper: “You have to make good stuff and convert it into money.”

One of my favorite talks came from musician Jonathan Coulton (longtime readers may recall his guest spot on my Post podcast, the audio of which has apparently gone down the bit bucket). He spoke bluntly about his moments of self-doubt–“there are times when I say to myself, I wonder if I have ever done anything that’s really good?”–but also showed a cheery defiance of standard-issue career advice.

“Don’t let anybody tell you that there’s A Thing you have to do to make this work,” he said before a slide reading “Be a Snuggie,” “You’re doing it right,” and “Fuck ’em.” Instead: “Here is the only metric you need to care about…. Is what you’re doing making you more happy or less happy?”

And Cabel Sasser, co-founder of the Mac software firm Panic, Inc., gave a wonderfully human recounting–who among us has not sometimes thought, “I needed to file a bug report on myself”?–about what it meant to keep his company independent.

What if it fails spectacularly after he’d passed up a lucrative exit? What if it slowly sputters out? I liked his answer: “You won’t know the end until it ends, so let’s fill the middle with as many amazing plot twists as we can.”

The other part of XOXO that lit up my brain was the other people I was able to meet there. Baio and McMillan’s attempts to limit the audience to people who made things, their  exhortations to say hi to whoever’s next to you, and the inevitable random conversations while waiting in line at the food trucks outside the Yale Union building all made this one of the more welcoming spaces I’ve occupied.

Many Internet-famous individuals are jerks, but I did not meet any jerks at XOXO. I was particularly delighted to meet people I hadn’t seen in months or years, or had only known as usernames in Twitter, e-mail addresses in my inbox or a remote voice on the same radio show. You know who you are; hope to see you again soon.