Weekly output: shipboard IoT, ransomware versus cruise lines, CNN blocks Australia from its Facebook pages

Hello, fourth quarter of 2021; goodbye, Washington Nationals 2021 baseball season.

Photo of a monitor showing the participants of the first panel I moderated at the Seatrade Cruise Global convention in Miami Beach.9/29/2021: IoT: The Future of Operational Efficiency, Seatrade Cruise Global

This hybrid panel–I’m pretty sure it’s the first one I’ve ever done–had Stanislaw Schmal, director of data analytics and AI at Lufthansa Industry Solutions, sitting alongside me on the stage in a room at the Miami Beach Convention Center. Two other cruise-industry executives participated via streaming video: Matthew Denesuk, senior vice president for data analytics & artificial intelligence at Royal Caribbean Group, and Francesco Pugliese, corporate business innovation director for MSC Cruises. We covered many different topics, but as a repeat data-breach victim I most appreciated Schmal’s plea for more companies to practice data minimization.

9/29/2021: Ransomware and Maritime Cyber Security in the Post-Pandemic World, Seatrade Cruise Global

For my second panel at this cruise-industry convention, Mandiant director Pat McCoy spoke in person while Georgios Mortakis, vice president for enterprise technology operations and chief information security officer at NCLH, joined via video. Jairo Orea, global chief information security officer at Royal Caribbean Group, was a last-minute scratch; having enjoyed a prep call with him beforehand, I’m sorry he couldn’t make it.

9/29/2021: CNN Blocks Aussies From Its Facebook Pages, Citing New Liability Ruling, PCMag

I wrote most of this from the speaker room at Seatrade before my two panels, then finished and filed it afterwards before getting lunch. Once again, telling myself “no eating until filing” motivated me to get copy from my screen to an editor’s.

Not cool: freezing my credit after yet another data breach

The text message I was especially uninterested in receiving hit my phone Sunday morning. “T-Mobile has determined that unauthorized access to some business and/ or personal information related to your T-Mobile business account has occurred,” it read. “This may include SSN, names, addresses, phone numbers and dates of birth.”

T-Mobile’s texted non-apology for a data breach affecting tens of millions of subscribers went on to note that “we have NO information that indicates your business or personal financial/ payment information were accessed,” as if those data points were the ones I couldn’t reset with a phone call or three.

Instead, I got to spend part of an evening at the sites of the three major credit bureaus to freeze my credit, just in case any recipient of the stolen T-Mobile data was going to try to go to town on my data. In the exceedingly-likely event that you, too, will have to clean up after a corporation’s carelessness with your data, here’s how that went down.

At Experian, at least I didn’t have to clutter my password manager with another saved login. After providing my name, address, complete Social Security Number, birth date and e-mail, the site asked me to verify my identity by answering a personal-data pop quiz (for example, picking previous cities of residence or a cost range for my monthly mortgage payment). After passing that test and starting the credit freeze, Experian generated a 10-digit PIN I could use for subsequent access.

Things were not quite as easy at TransUnion. I had to create an account and provide almost as much personal information as Experian demanded, except that TransUnion only required the last four digits of my SSN. On the other hand, the sign-up workflow included a tacky invitation to sign up for marketing spam: “Please send me helpful tips & news about my service, including special offers from TransUnion and trusted partners!” The site asked me to pick a security question from a preset menu, none of which would have been too difficult for a stranger to research had I answered them truthfully, and then verify my identity in another personal-data quiz.

The company that had itself lost my data before, Equifax, offered the easiest on-ramp. After coughing up another mouthful of personal data–including my full SSN as well as a mobile number–I was able to create an account and, after clicking through a link sent in an account-confirmation e-mail, put a freeze in place. I did not have vouch for my identity by picking a ballpark figure for my mortgage payment or identifying a phone number I’d used before… and I’m not sure that’s a good thing.

I do know it’s not a good thing that T-Mobile kept information like Social Security Numbers that it could not have needed after checking my credit–a failure its apologies have yet to acknowledge. Firing them for that data hoarding, compounded by weak security, might offer a certain emotional closure. But I have no reason to think that switching to AT&T or Verizon and then handing over the same personal data wouldn’t open me to the same risk, because I’m struggling to see anybody at the giant telcos who gives a shit about data minimization.

Weekly output: cable-ISP data caps (x2), how long wireless carriers keep your cell-site location history, Facebook banning extremists, IFA GPC

Tomorrow kicks off three weeks in a row of travel: first Google I/O in Mountain View, Calif., which I’ll be covering for as many of my clients as feasible; then the Pay TV Show outside of Denver, at which I’m moderating a panel discussion between two industry analysts; then the Collision conference, newly relocated to Toronto and once again involving me speaking on a few panels. Fortunately, I have four nights at home between each of these trips.

5/1/2019: Why your cable company might be happy to see you stop subscribing to its TV service, USA Today

After seeing a research note from MoffettNathanson highlighting how some smaller cable operators have made their peace with video subscribers cancelling cable TV and switching to streaming TV services, I noticed that both firms spotlighted in that note–Cable One and Mediacom–had some stringent data caps in place that should allow them to profit handsomely from their Internet subscribers pivoting to online video.

5/2/2019: This Morning with Gordon Deal May 02, 2019, This Morning with Gordon Deal

I talked about my latest USAT column with this business-news radio show; my spot starts at the 14-minute mark.

5/3/2019: Why carriers keep your data longer, TechCrunch

I’ve been reading TC for years and going to their events for almost as long, but this is my first byline there. This post is also my first paywalled work in a while, requiring an Extra Crunch subscription ($150 a year, two-week free trial available). Here’s my one-sentence summary of this roughly 1,500-word piece: The four nationwide wireless carriers keep your cell-site location history for as long as five years and as little as one year, but none of them act as if these retention periods are information you’d want to know.

5/3/2019: Facebook banning extremists, Al Jazeera

I had my first appearance in a few weeks at the Arabic-language news channel to talk about Facebook’s recent move to ban such extremists as InfoWars conspiracy-theory liars Alex Jones and Paul Joseph Watson, Islamophobic loon Laura Loomer, and Nation of Islam anti-Semite Louis Farrakhan.

5/4/2019: Moor Insights & Strategy Podcast (5-4-19), What’s Hot in Tech?

If you thought the people giving you advice about what gadgets to buy could get said gadgets to work every time: My Saturday-afternoon conversation with analyst Mark Vena and my fellow tech freelancer John Quain recapping the IFA Global Press Conference was the third take of this podcast. The first attempt at the IFA GPC went awry when Mark’s iPhone overheated in the heat of a Spanish afternoon, then a second try a few days later fell prey to a corrupted audio recording.

Weekly output: EU digital copyright, MWC (x4), USB-C headphone-jack adapters, HoloLens 2, tech’s privacy gap, 5G phones, good affordable phones

I came home from Barcelona Thursday, then further trashed my jet-lagged, MWC-damaged sleep cycle Friday night by staying up until 3 a.m. to watch the liftoff of SpaceX’s Crew Dragon capsule on its debut, unmanned flight to the International Space Station. I assure you that was worth the multiple naps I needed Saturday afternoon.

For more from MWC 2019, see my Flickr album after the jump.

2/25/2019: How Europe could cement American online dominance, Yahoo Finance

The proposed changes to copyright law nearing a final vote in the European Parliament are criminally stupid.

2/25/2019: U.S.-Huawei fight becomes focus of Barcelona’s trade show, Yahoo Finance

I talked to host Alexis Christoforous via Skype over a bad connection about Huawei’s role in the industry. For a second Yahoo video hit that day–I haven’t been able to find a link to that–I switched to a spot in the press center that not only had much better WiFi but also had a good backdrop: the MWC hashtag on a wall visible behind me.

2/26/2019: Foldable phones are taking over the Mobile World Congress, Yahoo Finance

I made another appearance on Yahoo’s morning show, once again in the press center. The prop for my laptop each time? A trash bin dragged into position in front of my chair.

2/27/2019: Why a USB-C headphone adapter can’t amount to jack, USA Today

A friend’s report last October that a third-party USB-to-3.5-mm adapter didn’t work with his phone led me to realize I didn’t hate the removal of headphone jacks from phones quite enough.

2/27/2019: How Microsoft’s HoloLens 2 is bringing augmented reality to your job, Yahoo Finance

Before heading out to MWC, I e-mailed a couple of friends who have been developing on HoloLens for a while, then followed up to get their impressions of the new version.

2/28/2019: Why tech still can’t explain its own requests for your data, The Parallax

I wrote this essay after yet another bout of outrage over tech privacy that was made worse an inability to explain things clearly to customers (as opposed to investors and advertisers).

2/28/2019: No, you don’t need a 5G phone yet, Yahoo Finance

I know, I’m usually cranky about the first generation of anything. But in the case of 5G, the limits and likely high costs of the first generation of phones compatible with this new wireless standard make them an especially unwise purchase.

3/1/2019: The best cheap phones from Mobile World Congress, Yahoo Finance

I had meant to file this early in my flight back from Barcelona to Newark, but the already-sluggish WiFi was particularly hostile towards Gmail and Google Docs, leaving me unable to file or e-mail my editor for much of the flight.

3/3/2019: The weirdest gadgets from MWC 2019, Yahoo Finance

I wrote much of this short, fun list of bizarre MWC hardware at Newark and then on the short flight from EWR to DCA, then banged out the rest at National Airport before taking Metro home–some 18 hours after my day had begun on the other side of the Atlantic.

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Weekly output: Data Privacy Day, PBS digital strategy, trust in traditional media, Huawei charges, Trump’s DoJ on Facebook, VPN reality check

This week featured a personal record of sorts: three stories published in a day, each at a different outlet and one at a first-time client.

1/28/2019: Big tech firms still don’t care about your privacy, The Washington Post

I wrote most of this essay about the fauxliday that is “Data Privacy Day” in an hour or two on Friday of the previous week.

1/28/2019: PBS’ most-of-the-above digital-video strategy, FierceVideo

This piece started with my researching streaming-TV options for a relative and discovering that none included the local PBS station. Fortunately, it ended with Boston’s WGBH telling me that it expects to be one or two “over the top” video services by this fall.

1/28/2019: New study finds trust in traditional media (mostly) transcends partisanship, Columbia Journalism Review

This is my first byline at CJR. This publication offering an exceptionally author-friendly contract encourages me to make sure that it’s not the last.

1/29/2019: Huawei allegations, Al Araby

i made a quick appearance on this Qatar-based news channel, overdubbed live into Arabic, to recap two new rounds of federal charges against the Chinese telecom-hardware giant.

2/1/2019: Why Trump’s DOJ doesn’t want to break up Facebook, Yahoo Finance

I wrote up assistant attorney general Makan Delrahim’s talk at the State of the Net conference Tuesday, outlining why he seems uninterested in revisiting the Department of Justice’s approvals for Facebook’s acquisitions of Instagram and WhatsApp.

2/1/2019: Why VPNs won’t always keep you safe online, Yahoo Finance

The immediate motivation for writing this reality-check reassessment of virtual-private-network services came from a comment a reader left on Monday’s Washington Post story, but I’ve had the idea floating around my head for a while.