Weekly output: VPN guidance, new Verizon plans, Supreme Court rules on content moderation, Dish Wireless, Mark Vena podcast

The weather outside is as good as spring gets around D.C., and it was made even more pleasant by catching up with friends at the Nats game this afternoon and seeing our rebuilding team go on a hitting spree and beat the Detroit Tigers 6-4.

Screenshot of the U.S. VPNs guide as seen in Safari on an iPad mini 6, with a VPN connection active as indicated at top right.5/15/2023: 10 Best VPN Services of 2023, U.S. News & World Report

My first writing for U.S. News since last May was once going to consist of updating a few comparisons of virtual private network services, but then another freelancer backed out and my editor asked if I could take on some extra work. (Cardinal rule of freelance writing: Try to be the person who solves an editor’s problems, especially if the editor can offer more money for a rush delivery.) So my contributions here wound up including profiles of seven VPN services–Hotspot ShieldPrivate Internet AccessPrivateVPNPureVPNTunnelBearVyprVPN, and Windscribe–plus guides to cheap VPNs and VPNs for streaming video and four of those comparisons (Surfshark versus ExpressVPNNordVPN versus IPVanishNordVPN versus ExpressVPN, and Surfshark versus NordVPN).

This VPN immersion left me with a real dislike of the marketing tactics many of these services employ, so I unpacked those trust issues for Patreon readers this week. They also got my own picks for VPN service.

5/16/2023: Verizon ‘myPlan’ Condenses Wireless Menu to 2 Plans, Plus Optional Perks, PCMag

Verizon solved one problem with its old spread of unlimited plans by paring them down from six to two, but in the bargain it left potential customers with as much of math exercise as before–and, if they had appreciated the streaming-media freebies of the old plan, a sense of getting shortchanged.

5/18/2023: Supreme Court: Lazy Content-Moderation Doesn’t Mean Platforms Aided Terrorists, PCMag

I suspected that the Supreme Court would decide that Twitter, Google and Facebook overlooking some of the ISIS terrorist cult’s abuse of their platforms did not amount to aiding and abetting that abomination, but I didn’t expect a unanimous opinion. Or one written by Justice Clarence Thomas, who in 2021 suggested that social platforms needed stricter regulation.

5/19/2023: Dish Wireless: We’ll Meet June Deadline to Cover 70% of Americans With 5G, PCMag

I was going to write up this Wednesday-afternoon session from the wireless trade group CTIA’s 5G Summit on Thursday, but then the Supreme Court upended my plans.

5/19/2023: S03 E54 – SmartTechCheck Podcast, Mark Vena

We talked at some length about the court’s opinion on this episode of my analyst friend’s podcast (also available in video form) before turning our attention to car and smart-home security.

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Weekly output: telco rights commitments, Facebook cross-check, T-Mobile home 5G, content moderation politics, abandoned Twitter usernames (x2)

As you may have noticed, I did not go to Wallops Island, Va., this week to see a rocket launch, because Rocket Lab first delayed the first U.S. launch of its Electron Rocket from Dec. 9 to Dec. 13 to avoid forecast bad weather and then pushed it from Tuesday to Thursday because of an airspace-clearance issue. Unfortunately, the weather forecast for Thursday doesn’t look good either, so I fully expect this launch to slip once again.

12/5/2022: Global Telecom Companies Struggle to Deliver on Human-Rights Commitments, PCMag

I wrote up the latest report from Ranking Digital Rights, a project that grades tech and telecom companies on the commitments they make to uphold human rights and on how well they document their compliance with those commitments.

12/6/2022: Oversight Board: Facebook ‘Cross-Check’ System for VIPs Is ‘Flawed in Key Areas’, PCMag

Meta’s equivalent of a Supreme Court–a level of accountability that Twitter could desperately use now–issued a scathing report about Facebook and Instagram’s “cross-check” program adding an extra level of review for posts by VIP users.

Screenshot of the story as seen on Safari for iPadOS, illustrated with an artsy shot of a T-Mobile home 5G receiver12/7/2022: Here’s what T-Mobile has learned about stealing home broadband customers from Big Cable, Fast Company

I got an advance look at a report T-Mobile commissioned about its fixed-wireless service for homes, including some interesting details about how much data these subscribers have been using on this data-cap-free service.

12/9/2022: With or Without Elon, Social Media Content Moderation Is Still Complicated, PCMag

I thought writing up an hour-long panel at a conference hosted by the Center for Democracy and Technology would take an hour, tops. That was not the case.

12/9/2022: Twitter’s abandoned-accounts plan, Alhurra

This U.S. government-funded Arabic-language news channel had me on the first time since 2019 to discuss Elon Musk’s intention to reclaim 1.5 billion Twitter usernames that had been abandoned for an unstated number of years and let other people grab those handles.

12/9/2022: Elon Musk: Twitter to Put 1.5 Billion Abandoned Handles Up for Grabs, PCMag

Talking about this abandoned-accounts plan made me want to find out more about it, so I researched and wrote this post for PCMag–and along the way discovered, with a major assist from a reader, that the 1.5 billion number seems entirely plausible.

Good Twitter, bad Twitter (latest in a series)

Friday neatly encapsulated what I still like about Twitter and what I’ve increasingly grown to hate at the service under its new and erratic management. I know which slice of the service I want to see prevail, but I increasingly doubt that will happen.

First, let’s cover the good side of Twitter. Friday afternoon, I tweeted out my confusion at seeing Twitter owner/overlord Elon Musk declare his intention to liberate 1.5 billion usernames that had been abandoned for years. Could there be that many abandoned accounts when Twitter reported only 237.8 million monetizable daily active users in its second quarter?

Seven minutes later, tech journalist Tom Maxwell replied that he’d heard former Twitter CEO Dick Costolo say on a podcast that 80 percent of new users abandoned it after a day. I asked if he happened to remember the name of the podcast, and about half an hour later he replied with a link to the podcast episode in which former exec Ryan Sarver (see, memory can lead any of us astray) said the service had already hit a billion abandoned accounts when he left in 2013.

Twitter's bird icon, as seen on a t-shirt that I picked up at the Online News Association's conference in 2014, with a series of concentric white circles in the background.

Unexpected and fast enlightenment on a subject is always a delight, and Twitter remains remarkably effective at that.

Then came Friday’s night edition of Twitter Files, Musk’s attempt to smear the previous management’s content-moderation practices as an in-kind contribution to the Democratic Party. Matt Taibbi, one of a few writers to whom Musk has given vast access to internal documents and records, uncorked an overwrought, 67-tweet thread about the booting of President Trump from the platform after the Jan. 6 insurrection at the U.S. Capitol that portrayed Trump as the real victim.

Taibbi’s unwillingness to note the essential context–that by repeatedly lying about election procedures, Trump was violating published rules in a way that would have gotten a less high-profile account booted a long time ago–makes this thread and all its screengrabs of Slack threads an infuriating read. Especially if you, like me, served as a poll worker in the 2020 election.

But Taibbi, like his Twitter Files collaborator Bari Weiss and his recent Twitter cheerleader Glenn Greenwald, seems to have made rejecting the Establishment Narrative part of a personal #brand. Even if that requires him to call a Trump tweet demanding that every mail-in ballot uncounted by the end of Election Day remain uncounted–thereby disenfranchising millions of Americans–“fairly anodyne.”

This thread and two earlier threads in this series–one Dec. 8 from Weiss, one Dec. 2 from Taibbi–have also revealed some interesting details about how content moderation decisions happen quickly behind the scenes, often on the basis of incomplete and fast-moving information, and how undocumented much of this corporate gear-grinding has been.

But as many others have noted, they don’t show a conspiracy afoot unless you think content moderation should parcel out equal pain on both parties. And that is an absurd expectation when so much of the GOP under Trump has bought into lies about elections, vaccines, climate change, trans people, all non-straight people, and so much else that have no comparable counterparts among Dems.

(I remain anxious to see party politics ease down to conversations about which problems actually require the government’s intervention and how to do that in the most efficient and effective manner.)

But because Twitter is also a context-destroying machine, and because Musk has been amplifying these alleged exposés to his nearly 121 million followers, I expect that many more people now believe this fraudulent depiction of how Twitter struggled to apply its published rules to an increasingly deranged president. And to keep its spaces palatable to the advertisers that keep it in business.

What must those advertisers now think about Musk ransacking Twitter and letting neo-Nazis, QAnon kooks, and Charlottesville and January 6 rioters back on the platform? And how do they feel about Musk’s most recent meltdowns, in which he’s lashed out at past Twitter employees for allegedly ignoring child sex abuse on the platform and then called Twitter “both a social media company and a crime scene”?

Musk may yet realize that he has a business to run, and that business is not providing “fan service for aggrieved conservatives who exist in the Fox News Extended Universe,” as George Washington University professor Dave Karpf tweeted Friday.

But Musk has a lot of money, even if the bank loans he took on to complete the Twitter purchase he spent months trying to wriggle out of leave his new property owing more than $1 billion a year in interest. He can probably afford to stew in his rapidly-curdling delusions for a while.

Either way, it might be prudent to leave my @robpegoraro Twitter handle off my next batch of business cards.

Whither Twitter

Twitter has occupied an embarrassingly large part of my online existence since the spring of 2008–a span of years that somehow exceeds my active tenure on Usenet. But the past two weeks of Twitter leave me a lot less certain about how much time I will or should spend on that service.

I did not have high expectations in April when Elon Musk–who, never forget, already has two full-time jobs at just Tesla and SpaceX–offered to buy Twitter. He had already revealed a low-resolution understanding of content moderation on social platforms but took the advice of a clique of tech bros and told Twitter’s board that he had the answers: “Twitter has extraordinary potential. I will unlock it.”

Photo of Twitter's site showing the "fail whale" error graphic and a "Twitter is over capacity" message, as seen in a phone's Web browser at CES 2010.

Seeing Musk then spend months and what could be $100 million in legal fees trying to squirm out of his accepted, above-market offer of $54.20 a share did not elevate those expectations.

Just before a court case he probably would have lost, Musk gave in, threw $44 billion ($13 billion borrowed) on the table and took over Twitter on Oct. 28. He quickly sacked a handful of top executives before firing about half of the workforce with careless cruelty. One friend figured he’d gotten canned when he couldn’t log into his work laptop.

Things have skidded downhill since. On Twitter, Musk keeps showing himself an easy mark for far-right conspiracy liars and the phony complaints of online trolls; in its offices, he’s ordered a rushed rollout of an $8/month subscription scheme that grants the blue-circled checkmark of a verified account, on the assumption that credit-card payment processors will catch fraudsters.

The predictable result: a wave of fake but “verified” accounts impersonating the likes of Eli Lilly, Nintendo, George W. Bush, Lockheed Martin, Telsa and Musk himself.

Also predictable: Twitter advertisers reacting to this chaos and their fear of wobbly content moderation (rejected by Musk) by smashing the Esc key on their spending plans until they can figure out what’s going on. Musk has responded by whining that companies pausing ad campaigns amounts to them “trying to destroy free speech in America.”

As for legacy verified accounts like my own, Musk has oscillated from saying that they’d require the same $8/month charge to suggesting they’d continue to saying they will be dropped–while also introducing, yanking and then resurfacing gray-checkmark icons for certain larger organizations over a 36-hour period. Oh, and not paying your $8 a month might mean your tweets fall down a bit bucket.

After a Thursday that saw Twitter’s chief information security officer, chief privacy officer, and chief complaince officer resign by early morning, Musk told the remaining employees at an all-hands meeting that “Bankruptcy isn’t out of the question.” Since Twitter now owes more than $1 billion a year in interest on the debt from Musk’s acquisition, that warning seems reasonable.

I am not writing this out of schadenfreude. As much as Twitter can drive me nuts (what is it with the militantly stupid people in my replies?), I’ve found it enormously helpful as a public notebook, a shortcut to subject-matter experts, an on-demand focus group, and an ongoing exercise in short-form prose. As (I think) my Washington Post colleague Frank Ahrens once observed, Twitter lets journalists write the New York City tabloid headlines we couldn’t get away with in our own newsrooms.

A "Keep Calm and Tweet #ONA12" badge from the 2012 Online News Association conference.

If Twitter really does implode, which now seems a much more real possibility even if a roundtrip through Chapter 11 is more likely, I don’t know how I’d replace it.

Many of the people I follow there are advancing evacuation plans on a federated, non-commercial, somewhat confusing social platform–not Usenet, but Mastodon.

I have taken tentative steps to do likewise, in the sense that I created one account on the well-known server Mastodon.Social and then realized I’d created a separate account on the xoxo.zone server in 2018 after hearing Mastodon talked up at a meetup during the XOXO conference in Portland. Now I need to decide which account to keep and which one to migrate, and indecision over that makes it easier to stay on Twitter and watch it burn.

Meanwhile, seeing Musk’s stark, public display of incompetence continues to leave me baffled when I compare that to the Musk venture I know best, SpaceX. If Musk ran SpaceX this impulsively and with this little willingness to learn from others, multiple launch pads at Cape Canaveral would be smoking holes in the ground.

Instead, SpaceX is the leading provider of launch services in the world, sending Falcon 9 rockets to space and landing their first stages for reuse on a better-than-weekly basis. “Transformational” is not too strong of a word for what SpaceX has accomplished since it first orbited a prototype Dragon capsule in December of 2010; this part of Musk’s career ought to be Presidential Medal of Freedom material, with bipartisan applause.

(I got to see that reentry-singed Dragon capsule up close in July of 2011 when NASA hosted a Tweetup at the Kennedy Space Center for the final Space Shuttle launch, yet another experience I owe in some way to Twitter.)

I keep hoping that I will see this sort of steely-eyed focus in Musk’s stewardship of Twitter. Instead, he appears to be off to an even worse start than I could have imagined. And I can imagine quite a bit.

Weekly output: inflight WiFi (x2), cheaper broadband, Google I/O, Texas social-media law, DEA data-portal hack, Twitter mourns Shireen Abu Akleh, SpaceX recap

BOISE–For the second year in a row, I’m on the road for PCMag’s Fastest Mobile Networks project. And this time the work has taken me much farther from home: After completing the network drive testing I started here after arriving Sunday afternoon, I’m heading to Seattle, Portland and then the Bay Area before flying home.

5/9/2022: Wi-Fi on the plane: Here’s how in-flight connectivity is changing (and costing), USA Today

I know everybody loves to complain about the unreliable state of inflight WiFi, but I see two positive trends worth a little applause: flat-rate pricing and free use of messaging apps.

5/9/2022: White House Lines Up 20 ISPs to Offer Free 100Mbps Broadband to Qualifying Households, PCMag

I wrote up the Biden administration’s announcement of a partnership with 20 Internet providers that will lower service costs to zero for households eligible for the Federal Communications Commission’s Affordable Connectivity Program–and noted how this deal’s ban on data caps make some of these companies’ existing broadband plans look even worse.

5/10/2022: Wi-Fi on the plane: Here’s how in-flight connectivity is changing (and costing), This Morning with Gordon Deal

The business-news radio show had me on talk about recent developments in using the Internet from a chair in the sky.

Screenshot of story as seen in Safari on an iPad mini 55/12/2022: Here are the 4 most surprising takeaways from the first day of Google’s I/O conference, Fast Company

Part of the keynote that opened Google’s I/O conference reminded me of today’s Apple, while another part evoked a previous decade’s Microsoft.

5/12/2022: US Appeals Court Rules Social Media Content Moderation Should Be Restricted, PCMag

I wrote about an unexplained and inexplicable ruling by a panel of federal judges that allowed a blatantly unconstitutional Texas law to take effect. My post had its own inexplicable error: I linked to the wrong one-page ruling and therefore named the wrong judges. No readers yelled at me about the mistake before I realized it on my own, but I feel stupid about it anyway.

5/12/2022: Hackers Reportedly Gain Access to Drug Enforcement Administration Data Portal, PCMag

My old Washington Post pal Brian Krebs had a scoop about what seems to be a massive data breach made possible by poor security practices, which I wrote up while adding some context about the White House’s recent moves to improve federal infosec.

5/12/2022: Twitter reactions to Shireen Abu Akleh’s death, Al Jazeera

The Arabic-language news channel had me on Thursday night to discuss how Twitter reacted to the horrible news of their correspondent being shot and killed, apparently by Israeli soldiers, while reporting in the West Bank.

5/13/2022: Here’s How Close We Came to Relying on the Russians for ISS Trips, PCMag

I spent Thursday afternoon in D.C. at Ars Technica’s Ars Frontiers conference, and an insightful interview of former NASA deputy administrator by that estimable news site’s space reporter Eric Berger yielded this recap.