A request for travel-app developers: automatic screen brightness

This weekend has many of you on planes and trains, which means many of you have been  fussing with smartphone apps to get a ticket’s QR code to scan properly. Thanksgiving-weekend travel pain may be unavoidable, but code-scanning snafus should be a solvable problem.

national-airport-runway-1They remain unsolved in practice because travel-app developers can’t seem to grasp the idea of brightening the phone’s screen automatically when displaying a boarding pass. Instead, these apps keep leaving that work to you.

That’s definitely the case with the Android travel apps I use most often, United Airlines and Amtrak. With UA, I can sometimes get away with leaving the screen on its usual brightness–but not if I want to have the code scan properly at both the TSA checkpoint and the gate. With Amtrak, even maxing out the brightness–something the conductors always remind passengers to do–doesn’t ensure the ticket will scan on the first time.

(I’m kicking myself for not calling out this shortfall in Amtrak’s app when I reviewed it in 2012.)

If I had an iPhone, I could bring up United boarding passes and Amtrak tickets in the Wallet app, which does brighten the screen automatically. But I don’t own an iPhone, and neither does a huge fraction of the traveling public.

From what I can tell, other airline apps are no smarter about this. American Airlines’ app doesn’t appear to adjust screen brightness (although that company should probably first fix the issue that results in a boarding pass becoming invalid if you don’t bring it up at least 30 minutes before boarding) and Delta’s doesn’t seem to either.

Paper is wasteful, but at least I know my ticket code will work every time. When I go to a Nationals game, it’s my only option–the barcode scanners at the turnstiles have yet to accept a ticket code in an e-mailed ticket, no matter how bright the screen on my phone gets. (My wife’s iPhone 6 doesn’t have that hangup, because reasons.)

Meanwhile, Eventbrite’s app has automatically maxed out screen brightness when I bring up an event’s ticket since the first day I opened it. It’s too bad that I’m almost never asked to show a ticket code on my phone when I show up at an event booked through that service. Perhaps it would help if somebody set up an event for travel-app developers and required Eventbrite mobile tickets?

Memo to frequent-traveler programs: Kids shouldn’t need their own e-mail addresses

Our almost-six-year-old is already in multiple marketing databases, and it’s all my fault: Once our daughter couldn’t depart with us for free, we started signing her up for frequent-travel programs. The price of miles and points are already baked into the tickets we buy for her, so we might as well take part–and besides, you’ll never hit million-miler status if you don’t start sometime.

JetBlue River Visual viewBut tending these accounts has been more work than I imagined, because some companies have a hard time grasping that children represent a special group of customers who can’t be expected to have their own e-mail addresses.

At first I thought I’d solved this problem with “sub-addressing”creating a new e-mail address on my existing Gmail account by adding a plus sign and additional text to my username. It’s an Internet standard, and I had no issues creating accounts for our daughter at United Airlines, JetBlue, American Airlines, and Amtrak with a “plus-ed” address.

But when I tried logging into our daughter’s United and JetBlue accounts a week ago and was greeted with various errors, I saw that both airlines had stopped accepting sub-addressed e-mails.

The problem was worse at JetBlue, since your TrueBlue ID is your e-mail address. I had to call and provide our kid’s account number and the no-longer-accepted e-mail address; the rep told me she needed her own e-mail address but then accepted a version of my Gmail account with a dot in the middle of my username. It’s weird to have to go through such a workaround when JetBlue’s site has a separate workflow to create a child account.

At United, I could change her e-mail to a dotted version of my Gmail handle after logging in, since MileagePlus account numbers double as usernames. United’s Twitter account then told me I could have put in my own e-mail for her account from the start. I would not have guessed that, since UA’s account-opening UX assumes you’re a grownup–and the e-mails sent to our kid suggesting she jet off to the likes of Australia, Brazil and Israel don’t exactly speak to the under-10 demographic.

Meanwhile, Amtrak and American Airlines still seem to tolerate plus-ed e-mail addresses. (I can’t speak to Delta, as that airline’s network doesn’t work for us.) But after the last week, I won’t be surprised if our little one gets unexpectedly locked out of either account; I just hope I don’t have to spend too much time on the phone to fix that problem.

Weekly output: data caps, enterprises and startups, semi-anonymous social media, T-Mobile price plans, social media and Paris attacks

I had a fun few days in New York at the Consumer Electronics Association’s Consumer Technology Association’s Innovate conference. I’d also planned to spend some of my time in Manhattan at Fast Company’s Innovation Festival, but learning only hours before that a talk by Apple retail chief Angela Ahrendts had been made off-limits to the press (aside from Fast Company’s Harry McCracken, who himself didn’t know about this rule and his exclusion from it) annoyed me enough to skip the rest of that conference. Here’s a little event-planning FYI: don’t indulge in that sort of control-freakery. You will only annoy the press, and word will get out on social media anyway.

11/11/2015: Cap as Cap Can: Comcast, T-Mobile Redefine Data Limits in Ways You May Not Like, Yahoo Tech

One point I could have made in this post but did not: Comcast’s devotion to fairness apparently stops with business customers, who face no such data tiers.

11/12/2015: Witness the Symbiosis Between Enterprises and Startups, Tech.Co

Tech.Co’s Will Schmidt wrote up the panel I moderated at the Celebrate conference last month. The post also includes full video of our discussion.

CAM Summit panel11/13/2015: How Social is Going Private: Snapchat, Texting and New Platforms, Campaigns & Marketing Summit

I had the easiest job as moderator ever because my panelists–Sherri Anne GreenJenn KauffmanKat Murti, and Emily Rasowsky--knew their stuff, enjoyed debating it and didn’t step over each other’s lines. I hope the organizers post video of our talk at some point.

11/13/2015: T-Mobile’s new deal will mean rate hikes for some users, USA Today

The feedback loop on this one got a little crazy when T-Mobile CEO John Legere tweeted his annoyance at the headline’s suggestion that some T-Mo subscribers would pay more. That’s a fair complaint, since the carrier didn’t touch plans in effect before Sunday–as the story itself makes clear. My editor said we’d take another look at the headline, but as of Sunday night it had not been changed.

11/14/2015: Social media and the Paris attacks, WTOP

The news station had me on to talk about how social media carried news of Friday’s atrocities in Paris and then gave people ways to, as I put it, scream, cry or wonder why. A busy schedule that Saturday meant I had to do the interview sitting in our parked car while our daughter’s soccer team was playing on the adjacent field, which is not an ideal situation in multiple ways.

Yet another airline prepares to pull into the hangar in the sky

With yesterday’s announcement of a planned merger between US Airways and American Airlines, one more airline I’ve flown will vanish from the skies. Well, not its planes or people, but its name, livery and two-character code, and hopefully its call sign too: It would be tasteless to ditch AA’s “AMERICAN” for US’s America West-derived “CACTUS.”

Pan Am boarding passThe list of defunct U.S. and foreign airlines–excluding regional carriers and those from childhood that I don’t remember–that have transported me from one place to another is longer than I’d thought. I’m not sure if that demonstrates the crummy economics of the airline business or merely my own advancing age.

  • Aloha: My wife and I flew them to and from Maui for a friend’s wedding several years ago. Maui is an excellent place to go to a friend’s wedding.
  • America West: My chosen conveyance to and from CES for a year or two. I don’t miss their hideous livery at all.
  • ATA: We took this discount carrier to Chicago and San Francisco a couple of times.
  • Braniff International: I was on them a few years with my parents in the ’70s or ’80s. Their colorful paint jobs are still missed.
  • China Southwest: Flew me from Chengdu to Lhasa, Tibet and back on a memorable, two-and-a-half-week-long vacation in 1998.
  • Continental: The first airline I reached elite frequent-flyer status on; some of those miles went towards upgrading our honeymoon flights (they took great care of us), and some are still in my United account.
  • Eastern: Flew them up and down the East Coast a few times growing up.
  • National: This short-lived airline got me from San Francisco to Las Vegas–horribly late–for one Macworld-plus-CES trip.
  • Northwest: They got me to Tokyo and Hong Kong on that 1998 trip but couldn’t get me home, courtesy of a strike that resulted in my getting rebooked on United a day later. Did I complain about having to spend an extra day in Hong Kong? No.
  • Pan Am: The one I miss most of all, as do all self-respecting aviation dorks.
  • PeoplExpress: Not “People’s Express,” damnit. I learned years later that their dense, single-class configurations had earned them the nickname “PeopleCompress.”
  • TWA: I think this was the first airfare the Post paid on my behalf, courtesy of the paper sending me to cover the first E3 video-game trade show in L.A. in 1995.

If you have anything you’d like to say about the departed, the comments are all yours.

8/23/2015: minor copyediting to fix mistakes I should have caught long ago.