Who knew suggesting that an Apple interface enabled undesirable outcomes and ought to be changed would be so controversial? Me–I’ve been critiquing Apple’s products since before the company was doooomed in 1996.
But even so, the level of enraged techsplaining that greeted last weekend’s Yahoo post about AirDrop file-sharing has been something else. To recap that briefly: While AirDrop’s default contacts-only setting is safe, accepting a file transfer from somebody not in your contacts requires setting it to “Everyone”–a setting that does not time out but does automatically display a preview of the incoming image. The predictable result: creeps spamming strangers who had set AirDrop to Everyone and then forgot to change it back, and by “spamming” I mean “sending dick pics from iPhones with anonymous names.”
Suggesting that Apple have the Everyone setting time out or not auto-preview images did not go over well the people–most apparently men–who filled the replies to my tweet Sunday sharing the post. Let me sum up the major points these individuals vainly attempted to make, as seen in quotes from their tweets:
• “It’s contacts only by default.” Yes, and if nobody ever interacted with people who weren’t in their contacts and offered to use this handy feature to share in a file, you would have a point. As is, this request comes up all the time–my wife saw it from Apple Store employees–as I explained in the post that these techbros apparently did not finish reading.
• “Still trying to make a big deal of something I’ve never experienced.” Thank you, sir, for proving my exact point about the problems of having development teams dominated by white men. As writing about “Gamergate” made obvious, things are often different for the rest of humanity, and “I don’t have this problem” is not a valid defense of a social feature without confirmation from people outside your demographic background. Sorry if asking you to acknowledge your privilege is so triggering, by which I mean I’m not sorry.
• “At some point, you have to take some goddamn responsibility.” Ah yes, the old blame-the-customer instinct. I hope the multiple people who expressed some version of “why are you coddling people too dumb to turn Everything off” don’t and never will work in any customer-facing role.
• “you don’t have to accept every airdrop item that comes in.” What part of “automatically display a preview” don’t you understand?
• “What I don’t understand is why these creeps aren’t reported by the receivers to authorities.” What part of “iPhones with anonymous names” don’t you understand? And before you next resort to victim blaming like this, you should really read up on the relevant history.
• “There are far worse UX issues in iOS if that is what you are concerned about.” News flash, whataboutists: I write about problems in the tech industry all the time. Stick around and you’ll see me take a whack at a company besides your sainted Apple.
And that brings me to the annoying subtext beneath all these aggrieved responses: The notion that questioning Apple’s design choice is an unreasonable stretch, so we should look anywhere else for solutions to what even most of my correspondents agreed was a problem. Well, if that’s your attitude, turn in your capitalist card: You’re not a customer, you’re a supplicant. And I don’t have to take your opinion here seriously.