Weekly output: Facebook customer dissatisfaction, Facebook meddling in the Middle East (x3)

Tuesday has me departing for Las Vegas for the Black Hat and DEF CON information-security conferences, aka Hacker Summer Camp. In addition to the usual risk of getting pwned, this year I and other attendees will also have to deal with a plague of grasshoppers.

Yahoo Facebook ACSI post7/30/2019: Study shows Facebook’s customer-satisfaction scores plunging, Yahoo Finance

A new survey from the American Customer Satisfaction Index showed people’s contentment with Facebook plummeting to depths you could call Comcastic–except the cable company still rated lower in ACSI research earlier this year. If this post seems somewhat familiar, you may remember me writing up a similar set of ASCI findings in 2010. The issue of what we’ve learned about Facebook in the intervening years is left as an exercise for the reader.

8/1/2019: Facebook catches meddling from Saudi Arabia, United Arab Emirates, Egypt, Al Jazeera

The Arabic-language news channel had me on air live–twice in this day–to talk about Facebook’s announcement that it had booted hundreds of accounts and pages run out of Saudi Arabia, the United Arab Emirates and Egypt for “coordinated inauthentic behavior,” its phrase for disinformation campaigns.

8/2/2019: Facebook catches meddling from Saudi Arabia, United Arab Emirates, Egypt, Al Jazeera

Saudi Arabia misbehaving on social media put the Qatari network into flood-the-zone mode–not difficult to understand, given the enmity between the kingdom and Qatar–and so AJ had me on for a second day in a row to talk about this story. If you don’t care about Gulf politics, please consider that the Facebook-meddling move here of impersonating local news sources could work in the many U.S cities and towns now starved for local news coverage.

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Weekly output: cybersecurity, pay-TV satisfaction, U.S. vs. Huawei, personal air transport, open-source SaaS, Collision conference

I don’t have to fly anywhere Monday, which seems a cause for joy after the last six weeks of travel.

5/21/2019: Cybersecurity: In search of the Holy Grail?, Collision

This somewhat broad description yielded a talk on what we’re doing wrong in infosec with defy.vc managing director Trae Vassallo, Veracode co-founder Chris Wysopal, 4iQ CEO Monica Pal, and Emerson Collective managing director (and former Democratic National Committee CTO Raffi Krikorian. I will add a link to video of this (and the other panels I moderated in Toronto) whenever the organizers post it; in the meantime, enjoy the picture by my friend John Ulaszek.

5/21/2019: Comcast, DirecTV and others suffer another round of low customer satisfaction scores, FierceVideo

I wrote up the latest findings of the American Customer Satisfaction Index survey for my occasional trade-publication client FierceVideo.

5/21/2019: U.S. vs. Huawei, Al Jazeera

I talked to AJ’s Arabic-language news channel about the growing isolation of the Chinese telecom firm via Skype from the Collision speaker-prep lounge; if you watched this hit live, that setting should explain the dull backdrop.

5/22/2019: The race to rule the skies, Collision

My second Collision panel featured Gwen Lighter, founder and CEO of the GoFly competition, and Ben Marcus, co-founder of the drone-cartography firm AirMap, talking about efforts to enable personal air transportation.

5/23/2019: Open source in the SaaS era, Collision

Panel number three of this week called for me to interview MongoDB CTO Eliot Horowitz, and that proved harder than I’d expected: The stage acoustics made it difficult for mo to hear complete sentences from him.

5/24/2019: At Collision conference, Facebook and the rest of tech gets taken to task once again, USA Today

I wrote a recap of the conference for USAT that noted the general distaste for Facebook’s reach and conduct as well as the lack of certainty over what, exactly, we should do about that company.

Updated 6/29/2019 to add links to videos of my Collision panels.

Weekly output: customer satisfaction, net neutrality, Facebook interest-based ads

Having a holiday shorten this work week was much appreciated. So was the chance to catch up with some of my college-newspaper friends Saturday; my unpaid, no-course-credits-granted time at the Georgetown Voice remains the most career-relevant thing I did in college.

Yahoo Finance ACSI post6/1/2016: New customer service survey says Comcast is no longer the worst, Yahoo Finance

This was the first story I’ve written in an actual newsroom in quite some time, thanks to me visiting Yahoo Finance’s NYC offices for the day.

6/5/2016: The FCC’s ‘power grab’ on net neutrality still hasn’t burned your broadband provider, Yahoo Finance

I was working on another story when I saw that the U.S. Court of Appeals for the D.C. Circuit had yet again failed to cough up a ruling on the suit challenging the Federal Communications Commission’s net-neutrality regulations. I decided that I was tired of waiting on that court to write my next post about the net-neutrality argument and cranked out this over a couple of hours.

6/5/2016: Status with Facebook ‘interest-based’ ads is complicated, USA Today

This was yet another piece that I didn’t have on my list of story ideas at the start of the week. My summary to my editor after spending two hours bouncing e-mails back and forth with Facebook PR to discern the privacy models behind two of the social network’s ad systems: “This was one of the bigger reporting hairballs I’ve had to eat.”