A customer-service journey: upgrading my mom’s Fios TV boxes

No family visit can be that complete for somebody in my line of work without some tech support for relatives, and this week that took the form of getting my mom’s Fios TV boxes replaced so she could get on a cheaper TV plan. I thought that would be a simple errand, but it was not.

Step one was to call Verizon to put in the order, dumping her old “More Fios TV” plan for a cheaper “Your Fios TV” bundle with fewer channels and a little more customization possibilities. To complete that switch, I’d also have to drop off her two old TV boxes and pick up two newer Fios TV One models compatible with this offering Verizon introduced in January of 2020.

(My Patreon readers may recall reading about the first part of this customer-service interaction, back in July; for a variety of reasons, nobody had gotten around to doing the box exchange, leaving only Mom’s Internet service changed.)

I lucked out by having an extraordinarily patient and helpful rep named King answer my call. He walked me through the ordering process, explaining the various options available, then called the nearest Fios service location (a third-party shop) to verify that they had two of these new boxes. He also said the $50 hardware-upgrade fee we’d been quoted before would no longer apply, and we promptly got an e-mail confirmation of the order he’d put in. Great!

My brother and I drove to that location, barely 10 minutes away, and then things started going sideways. After waiting on line at this store as people ahead of me had various issues with their phones addressed, I sat down before a rep and showed the boxes and the order number we’d just gotten. He looked that up and showed me a screen indicating we’d need a technician to install the boxes. I replied that we’d had a lengthy phone conversation informing us otherwise and asked if he could double-check that, after which he did some more investigation and then said the store didn’t have any of these new boxes anyway. Not great!

The rep did look up which other authorized service locations might have them, called one to confirm, and gave me the address–about a 25-minute drive away. My brother had to get back to work, so I endured traffic crawling along some of the less scenic parts of U.S. 1 solo. At the second place, I barely waited for a rep to look up my order, collect the old boxes, hand me two new ones–a larger one for the primary TV in the living room, a smaller one for the bedroom TV–along with a printed receipt and a second printout listing a tech-support number in case of trouble.

On the drive home, King called me to verify that I’d gotten the boxes; I said I had but it had taken much longer than expected, so he couldn’t switch out the old TV plan just yet.

And then when I plugged the larger box into the living-room TV, its setup stalled at a screen saying it couldn’t download required data because it needed an activation number that should have been on the receipt but was not.

I called Verizon yet again and lucked out a second time when another incredibly helpful and patient rep pick up, and I wish I’d jotted down her name. She asked me to read out the serial number on that new box, then plugged that into the system to get the box activated. This took her a good 30 minutes, most of which I occupied by rearranging wires and boxes under the TV to tidy up the layout. 

Finally, the remote activation worked. We repeated the process on the second box in much less time, with the only hiccup coming when I had to power-cycle it after it stalled out in the setup.

The next morning, King called yet again to confirm that the new boxes were working fine, then completed the plan changeout. Verizon executives, please look up this gentleman and give him a raise. I’d also like to see the same recognition given to the second phone rep.

After all of this, my mom has a cheaper TV bill, two boxes that take up less space, an onscreen interface that’s much faster and a good deal cleaner (see after the jump for the settings I changed), and compact voice-controlled remotes that don’t look like their hardware designers got paid by the button.

I’m glad I was able to do that for my mom. And I’m glad I only have Fios Internet and so am at no danger of repeating this particular experience at home.

Not cool: freezing my credit after yet another data breach

The text message I was especially uninterested in receiving hit my phone Sunday morning. “T-Mobile has determined that unauthorized access to some business and/ or personal information related to your T-Mobile business account has occurred,” it read. “This may include SSN, names, addresses, phone numbers and dates of birth.”

T-Mobile’s texted non-apology for a data breach affecting tens of millions of subscribers went on to note that “we have NO information that indicates your business or personal financial/ payment information were accessed,” as if those data points were the ones I couldn’t reset with a phone call or three.

Instead, I got to spend part of an evening at the sites of the three major credit bureaus to freeze my credit, just in case any recipient of the stolen T-Mobile data was going to try to go to town on my data. In the exceedingly-likely event that you, too, will have to clean up after a corporation’s carelessness with your data, here’s how that went down.

At Experian, at least I didn’t have to clutter my password manager with another saved login. After providing my name, address, complete Social Security Number, birth date and e-mail, the site asked me to verify my identity by answering a personal-data pop quiz (for example, picking previous cities of residence or a cost range for my monthly mortgage payment). After passing that test and starting the credit freeze, Experian generated a 10-digit PIN I could use for subsequent access.

Things were not quite as easy at TransUnion. I had to create an account and provide almost as much personal information as Experian demanded, except that TransUnion only required the last four digits of my SSN. On the other hand, the sign-up workflow included a tacky invitation to sign up for marketing spam: “Please send me helpful tips & news about my service, including special offers from TransUnion and trusted partners!” The site asked me to pick a security question from a preset menu, none of which would have been too difficult for a stranger to research had I answered them truthfully, and then verify my identity in another personal-data quiz.

The company that had itself lost my data before, Equifax, offered the easiest on-ramp. After coughing up another mouthful of personal data–including my full SSN as well as a mobile number–I was able to create an account and, after clicking through a link sent in an account-confirmation e-mail, put a freeze in place. I did not have vouch for my identity by picking a ballpark figure for my mortgage payment or identifying a phone number I’d used before… and I’m not sure that’s a good thing.

I do know it’s not a good thing that T-Mobile kept information like Social Security Numbers that it could not have needed after checking my credit–a failure its apologies have yet to acknowledge. Firing them for that data hoarding, compounded by weak security, might offer a certain emotional closure. But I have no reason to think that switching to AT&T or Verizon and then handing over the same personal data wouldn’t open me to the same risk, because I’m struggling to see anybody at the giant telcos who gives a shit about data minimization.

Road trips, now and way back then

CHARLOTTE, N.C.–I’m in the middle of my first multiple-day road trip since… um… 1996. Things about motoring around the U.S. have changed just a bit for me since that trip from Los Angeles to D.C., much less the 1992 trek from Sacramento to the District that was my first cross-country drive.

The biggest differences are that I’m doing this trip solo instead of with a college friend–and that instead of having a room in a group house or apartment awaiting at the end of the trip, I am looking forward to seeing my wife and almost 11-year-old daughter again.

Then comes the fact that this road trip is for work instead of fun, or what passes for fun when you’re in your twenties. I’m spending a week as one of the test drivers for PCMag’s Fastest Mobile Networks project, taking a rental car and six specially configured test phones to locations picked in a series of cities.

Photo shows my rental car with the door open, six test phones sitting on the passenger seat, and a row of storefronts in the Little Five Points neighborhood of Raleigh.

This freelance gig on wheels started with a train–I boarded Amtrak Tuesday for the first time since February 2020 for a short ride to BWI to pick up this car Tuesday, after which I met the previous driver in Baltimore to get the test phones and spend the afternoon driving around Charm City. I devoted Wednesday to driving around D.C., went from home to Raleigh, N.C. Thursday; spent all of Friday on the roads of the Triangle; and had a considerably shorter day of driving Saturday to reach here. My tour of the southeast wraps up in Atlanta Tuesday, after which I fly home.

The vehicle in question, a Chevrolet Spark, isn’t much bigger than the Toyotas involved in 1992 and 1997. But it’s as new as rental cars get, versus the 1977 Corolla with a four-speed manual transmission that made it across the U.S. in 1992 or the 1986 Tercel with a crack in the windshield that did the same in 1996. And it has such modern conveniences as air conditioning, power windows and a backup camera.

And instead of driving entirely offline–taking old cars across deserts with neither GPS nor the ability to communicate must seem bizarre to my kid–I have a smartphone to navigate and keep me in touch via calls, text messages, e-mail, multiple social networks, and the Slack channel PCMag set up for this test. Plus the six test smartphones that spend each day on the passenger seat running their automated tests, as seen in the photo above taken in Raleigh Friday morning.

(I wrote a more detailed explanation of the testing process for Patreon readers Friday.)

But in one respect, the technology of road trips may have backslid a bit from the 1990s. Those old cars lacked CD players but did include tape decks, while this Chevy is like many new cars in not including any playback hardware for prerecorded music. I can plug in a flash drive or pair my phone via Bluetooth, but I have yet to get around to cobbling together a road-trip-relevant playlist on my phone or copying one to a flash drive. Instead, I have instead relied on a more traditional soundtrack source: the radio. And since I had an excellent college-rock station to keep me entertained around Raleigh, that hasn’t been so bad.

7/22/2021: Updated to fix a couple of inaccuracies I only realized when checking this post against old photo albums.

Reminder: Don’t overlook Reddit for crowdsourced tech support

Two weeks ago, I spent too much time on T-Mobile’s site because I didn’t go to Reddit’s first. I was trying to opt out of my wireless carrier’s new targeted-advertising scheme, but I could not find any way to do so when logged into my business account–and like any dummy perplexed by an unintuitive interface, I kept trying the same thing over and over instead of asking for help.

Screenshot of the icon for Reddit's r/tmobile subreddit: Snoo the alien, but wearing a magenta T-Mobile t-shirt under a jacket while holding a cell phone.

The answer I needed was waiting in a thread on Reddit’s r/tmobile subreddit, in which one T-Mo customer replied to a comment about the unhelpfulness of the carrier’s site for this opt-out by saying “I had to use the app and eventually found it in the privacy section.” As in, the T-Mobile app I’d had on my phone all long but had forgotten about, and which coverage I’d read about this issue had not clarified would be the only way for a business customer to adjust this setting.

(In case you’re still puzzling this through, open the app, sign in, tap the “More” button at the bottom right, and then tap “Advertising & Analytics.”)

This wasn’t the first time I’ve found Reddit’s company- or service-specific forums exceptionally useful for tech support. While smart companies maintain their own forums where people can sort out problems and share tips, Reddit has three things going for it that many other discussion boards lack: scale, a search that works, and crowdsourced measures of the value of a comment and its author.

Reddit upvotes, downvotes and the karma score they feed into can be abused like any other social-media system to protect toxic behavior–it was only last June that Reddit nuked r/The_Donald and some 2,000 other subreddits for repeated hate-speech violations. (Of course, there’s a subreddit on which you can debate those risks of abuse at length.) But in the context of a subreddit set up for users of the same app, service or gadget to solve each other’s problems, these collective accountability features seem to function well enough. I also keep wondering if Twitter could use some version of a karma score–and that, decades ago, Usenet could have had one as well.

Plus, many of these product-specific subreddits also feature wikis maintained by their more-frequent contributors, something you almost never see at the forums a company maintains for its customers.

In addition to T-Mobile tech support, I’ve found Reddit a good resource for help with my HP laptop, and some of my earlier smartphones. Reddit’s also proved useful as a journalistic resource when I’ve needed to find people using a service with limited availability, like Verizon’s 5G Home fixed-wireless service or SpaceX’s Starlink satellite broadband. I try to pay that assistance back by showing up in threads other people have started about my own stories–yes, “robpegoraro” there is me–and offering to answer whatever questions people have.

Writing this post made me realize I’ve probably neglected Reddit’s potential to help me puzzle through one app I use all the time: this blogging platform. Maybe r/Wordpress can help me feel less grumpy about the Block Editor?

Work-from-home advice from a work-from-home regular

My occupational routine of working from home is suddenly in fashion for the dreadful reason of a global pandemic. Employers ranging from Google to the federal government to the Washington Post have been telling people to get out of the office and stay out until some sort of all-clear is declared about the novel coronavirus.

This may be a new and unsettling development to many of you, but it’s been my everyday reality for the past nine years–longer, if you count all the time I’d work from home while at the Post to test one gadget or another.

The joking on Twitter that “the only ones to survive will be freelance writers” may overstate things a bit, but all of this Me Time has left me well versed at staying productive without such traditional work delineations as a commute to a geographically distinct workplace and frequent in-person professional interaction with other human beings.

Here are the best practices I’ve learned since 2011 or so:

  • Have a spot at home that serves as your logical office. Ideally it’s a physically separate room–if you’re self-employed, the home-office deduction is easier to claim that way–but it should be someplace you can associate with work. And can then leave when you’re not on the clock.
  • Get a comfortable chair (I should have followed this advice years ago instead of letting my current chair get even more worn out) and make sure it’s positioned so you can type comfortably for hours at a stretch
  • You don’t need a separate webcam–unless your laptop has one below the screen that treats video callers to an up-nostril perspective of you–but a desktop USB microphone would be a good idea. My client Wirecutter has some useful advice; you should be fine with the budget pick unless you do podcasts for a living.
  • Make sure that your webcam shows a tidy office to the rest of the world. You can still have piles of paper and dirty clothes around; just keep them out of the frame.
  • You will probably spend a lot more time on conference calls, and some con-call systems are more evil and stupid than others. Please try to lead your office away from the ones that date to 1980s telecom and and to apps like Zoom or Uberconference that indicate who’s speaking at any time. Note that the free version of Zoom limits meetings to 40 minutes, which is such a good reason not to pay that I must wonder if this company is trying to go out of business.
  • Does your WiFi offer reliable coverage in your home office? If it doesn’t, you will notice that intensely and often once you’re clocking eight hours a day on that questionable connectivity. And no matter what, you should have all of your important documents cached or copied for offline access.
  • You should know what kinds of backup bandwidth are available–for example, major cable operators say they will open their WiFi hotspot networks to the public, while Sprint and T-Mobile plan to offer their subscribers 20 GB of mobile-hotspot usage.
  • Yes, you still need to shower and get dressed. But you may find that you can use those daily habits as fake deadlines: No showering until I finish this task that I didn’t get done yesterday.
  • Find ways to shut out distractions. If you find yourself wandering down Wikipedia rabbit holes, clean part of your house instead. Or go outside and get in some gardening, if it’s warm enough. If nothing else, walk around pointlessly your home as you would in an office.
  • We all have coworkers who don’t reply to e-mails fast enough. Figure out what comms channel works to bug them when they inevitably leave your last message unanswered: Slack, a text, a call, a direct message on their most common social platform.
  • Don’t eat lunch at your desk. Ever. You’re at home, and you don’t have to do that anymore. While you’re at it, get in the habit of making yourself lunch; you can put the savings into patronizing the restaurants, coffee shops and bars closest to you.
  • It’s okay to run short errands during the day. It’s not like you were that productive over every hour of your in-office workdays anyway.
  • Get to know your neighbors, especially those who have been working from home all along and who may have useful neighborhood-specific advice. Human contact during the day is good.
  • You’ll also soon realize which of your neighbors insist on hiring people to tidy up their yard with noisy, polluting gas-powered leaf blowers.
  • Have some kind of back channel–a text or WhatsApp group, a Facebook Messenger group, a Slack channel, whatever–for personal banter with your favorite fellow cubicle-farm dwellers.
  • Take time to call friends about absolutely nothing.
  • You can swear at your computer as much as it deserves without freaking out co-workers, but please don’t get in that habit anyway. (This is literally me saying “do as I say, not as I do.”) Especially if you’ve got a kid stuck at home too.
  • On the other hand, go ahead and play your preferred productivity playlist through your computer’s speakers. If blasting Kool Moe Dee’s “I Go To Work” or R.E.M.’s “Finest Worksong” gets your day in gear, you don’t need to confine that to headphones. (This is totally me showing my age.)
  • If you’re tired, you’re allowed to nap. You’re at home! Nobody outside can tell you’re enjoying a postprandial snooze.

(My thanks to everybody who replied with further suggestions to the Twitter thread in which I first shared most of these tips.)

Updated 3/18/2020 with a few extra tips.

MWC malaise: why a canceled conference has me feeling crushed

For the first time since 2012, my winter won’t involve me spending a week soaking in the wireless industry at MWC. I wish I weren’t overstating things to say that I feel gutted about this.

GSMA, the organization behind the trade show earlier known as Mobile World Congress, canceled the conference that drew 109,000-plus people last year–a week and a half in advance, and because of fear instead of evidence. The novel coronavirus afflicting China is a real threat, but it’s also remained almost completely confined to that country. And two weeks ago, GSMA announced security measures that essentially blackballed everybody from mainland China who hadn’t already left the country.

FCB logo Camp NouBut then a sequence of companies with the resources to know better decided to pull out of the show anyway: Ericsson, LG, Sony, Cisco, Facebook, Nokia, Amazon, Intel, AT&T… and on and on. After enough bold-face names had self-ejected from MWC, the only suspense left was when GSMA would take the loss and the likely scorn of the Barcelona and Catalan governments that had rightly stated no health emergency existed.

I won’t eat too much of a financial loss. I got half of my Airbnb payment back, while my airfare will be good for a future United flight (spoiler alert: likely). Friends of mine who booked refund-proof flights and lodging are harder up (one’s out at least $2,000). Some of them have already said they’ll proceed with that week in Barcelona and get in meetings with industry types who also stuck with their travel arrangements.

I can’t justify that business proposition but do feel a little jealous of those people after my happy history in Barcelona. MWC 2013 was the first international business trip I self-financed, and that trip cemented BCN as one of my favorite airport codes to have on my calendar. The show provided a sweeping overview of phones, networks and apps around the world that I couldn’t get at CES. And its logistics–from the moving walkways connecting the halls of the Fira Gran Via to Barcelona’s extensive and efficient metro and commuter-rail network–made CES look even more inadequate in that department.

MWC opened my eyes to all the different ways the wireless industry works outside the U.S.–as in, I would have covered the market better at the Post if I’d made this trip sooner, except the paper was too cheap to spring for that. At first, I didn’t sell enough stories from MWC to recoup my own travel costs (granted, I was also getting paid a lot more then), but after a few years of practice I got a better grip on my MWC business model and started clearing a decent profit. Making this a successful business venture ranks as one of my prouder achievements as a full-time freelancer.

I also improved my travel-hacking skills from that first year, in which booking flights in January left me with a seven-hour layover in Brussels on the way there and a two-stop itinerary home with a tight connection in Zurich that shrank to 20 minutes when my flight left BCN late. MWC 2017, in which I was able to leverage a United upgrade certificate to ensconce myself in seat 2A on a Lufthansa A330 home to Dulles, may be my most comfortable business trip ever.

Barcelona sculptureThe time-zone gap between Spain and any possible editor in the States also allowed me to explore my new favorite Spanish city. I carved out hours to visit all of Antonio Gaudí’s landmarks–yes, you should visit Casa Milà and Sagrada Familia–and spent not enough time getting lost in streets that sometimes weren’t wide enough to allow my phone to get a solid GPS location.

Barcelona has its issues, like seemingly annual transit strikes and the elevated risk of pickpocketing. But getting to go there for work has been an immense privilege.

This year was supposed to extend this recent tradition, but instead it will represent an interruption–at best. As my friend and MWC co-conspirator Sascha Segan explains in this essay at PCMag, knifing this year’s installment could easily lead to MWC going to another city in Europe. Or not happening at all again.

That makes me sad. Seeing the world retreat in unreasoning fear makes me angry.

The boring art of testing hotspot bandwidth and battery life

I’m nearing the finish line (I hope) of an overdue update to the Wirecutter guide to WiFi hotspots. The research for that had me repeatedly subjecting an array of loaner hotspots from all four nationwide wireless carriers to tests of the two core metrics of bandwidth and battery life.

It hasn’t exactly been my most exciting work.

For bandwidth testing, I’ve continued to rely on Ookla’s Speedtest.net Web, Android and iOS apps to clock the download speeds, upload speeds and ping times each hotspot has served up. This is pretty much an industry-standard benchmark, and these apps are simple enough to run.

But getting data out of them is another thing:

  • The iOS app creates a .csv file you can open in any spreadsheet app that includes every relevant bit of data–date and time, GPS-derived location, WiFi network name, download/upload/ping measurements, shareable public link–and attaches it to an e-mail message.
  • The Android app also generates a .csv file–except that choosing to have it saved to your Google Drive leaves you with a .eml mail-attachment file. You have to e-mail it to yourself to get a usable .csv, at which point you discover that this export doesn’t include the name of the wireless network.
  • The Web app’s “Export” button yields a third type of .csv file, one without a record of the WiFi network name, your location, or a shareable link.
  • No, the option to create a Speedtest account won’t help–because you can’t log into that from the mobile apps.

Ookla is owned by PCMag publisher Ziff Davis, but that has yet to result in any corporate pressure to make exporting measurements less janky for the hardworking journalists at that and other Ziff tech media properties.

Testing hotspot battery life only requires recording the times you started and ended each trial. But because these things often run for 12 hours or more, it’s not realistic to tether a laptop to a hotspot and keep working nonstop until the hotspot battery expires and the connection drops.

To ensure my laptop would be keeping each hotspot working full time, I opened a page to NASA’s live YouTube channel. Beyond running up the social-media metrics for one of my favorite four-letter government agencies, keeping the browser on a single live channel avoids the risk of YouTube’s recommendations sending me off to some nutcase conspiracy hub.

Because I’m not always that smart, I didn’t think to check my laptop’s ability to log a wireless connection going offline until after I’d spent an hour and change watching one hotspot linger at 1% of a charge.

As a helpful StackExchange thread pointed out, that logged data awaits inside Windows. Type “Event Viewer” in the taskbar search, open that app, select “Applications and Services Logs” in the left-hand pane, double-click the center pane’s “Microsoft,” “Windows,” “UniversalTelemetryClient,” and “Operational” entries in succession, then select “Filter Current Log…” in the right-hand pane. Type “55” in the resulting dialog’s Event ID field, hit “OK” and you’ll see a series of entries.

Assuming you check this right after seeing that the laptop went offline, opening the most recent should reveal a properties field consisting of “Is the Internet available: false,” with the time corresponding to when the hotspot died.

Since I don’t have a Mac laptop, I’m not sure how you’d do this on one. A different StackExchange thread suggests a Terminal command, but that doesn’t work on my iMac–maybe because this aging desktop isn’t running the latest macOS edition. It would be ironic if you have to hit the command line on a Mac to perform a task that Windows lets you accomplish inside a graphical user interface–but the Windows Event Viewer app is mighty ugly itself, and neither operating system covers itself in glory in this aspect.

From Pixel 1 to Pixel 3a

I changed smartphones this week without being forced to–my old phone hadn’t suffered any catastrophic failure or fallen into a weird cycle of malfunctions. Instead, I retired my first-generation Google Pixel because two years and change is a good run for a phone, and upgrading to a Pixel 3a with a better camera and superior network coverage would only cost $400 and change.

I could shop free of duress because my Pixel 1 has been the best smartphone I’ve ever owned. It’s taken a lot of great pictures, it’s had an almost-entirely crash-free existence, it’s benefited from every Google update almost as soon as each was released, its battery life has been fine (except for maybe the last few weeks, and obviously not at battery-devouring tech events like CES), and it’s survived multiple drops on hard floors that left all four corners scuffed.

The Pixel 3a I bought last week–after spending a couple of months trying out a loaner picked up at Google I/O in May–should share most of those virtues. It also cost about two-thirds the Pixel 1’s list price (although I was able to buy mine at a substantial discount when Google refunded the purchase price of the Nexus 5X that succumbed to a fatal bootloop cycle). And like the Pixel 1 but unlike the Pixel 2 and Pixel 3, this device includes a headphone jack, so I didn’t have to underwrite the gadget industry’s latest idiotic design-minimalism fetish.

The obvious upgrade with the 3a is its camera, which includes most of the optical hardware of the far more expensive Pixel 3. But because it also supports the low-frequency LTE band that T-Mobile has lit up over the past few years, this device should also deliver much better connectivity.

(I really hope I haven’t jinxed this purchase with the preceding two paragraphs.)

Finally, after struggling with earlier Android migrations, I have to give Google credit for easing this path. This time around, I only had to connect the two devices with a USB-C cable, start the migration process, and see some 13 minutes later that my app-icon layout had been copied over, after which I could sit through a tedious app-download process. That’s still not close to the simplicity of swapping iOS devices–like, why did my screen wallpaper not copy over?–but I’ll accept that added inconvenience if it means I can still have a phone with a headphone jack.

(No, I’m never letting that go. Why did you ask?)

TV-shopping bookmarks for cord-cutters

I had yet another story about how to watch baseball games online this week, which meant I had yet another round of checking the sites of streaming-TV services to see which regional sports networks they carry in various places.

That should be easy, but some of these “over the top” video providers don’t let you do this right on their home page. They may not even link to the relevant channel-finder page from anyplace obvious, and in one case a channel-finder feature lurks on a tech-support page.

So I had to open last year’s version of this cord-cutting story to find all the links I’d gathered then. To save me from having to do that again, and to spare you from some extra clicking around, here are those local-channel-lookup links:

DirecTV Now

FuboTV

Hulu with Live TV

PlayStation Vue

Sling TV

YouTube TV

You’re welcome. As a bonus, two more links:

• The Streamable put together a chart showing which services carry the regional sports networks of which baseball teams, which would have saved me a ton of time in researching my own post if only I’d known about it at the time.

•  CNet’s David Katzmaier put together an enormous Google spreadsheet showing which services carry which TV networks (the big four of ABC, CBS, Fox and NBC plus MyTV and the CW, with PBS stations remaining absent) in more than 200 TV markets. Unfortunately, it hasn’t been updated since August of 2018… but I can’t blame the authors for not diving back into what must have been an exhausting effort.

Here’s my Web-services budget

The annual exercise of adding up my business expenses so I can plug those totals into my taxes gave me an excuse to do an extra and overdue round of math: calculating how much I spend a year on various Web services to do my job.

The result turned out to be higher than I thought–even though I left out such non-interactive services as this domain-name registration ($25 for two years) and having it mapped to this blog ($13 a year). But in looking over these costs, I’m also not sure I could do much about them.

Google One

Yes, I pay Google for my e-mail–the work account hosted there overran its 15 gigabytes of free storage a few years ago. I now pay $19.99 a year for 100 GB. That’s a reasonable price, especially compared to the $1.99 monthly rate I was first offered, and that I took too long to drop in favor of the newer, cheaper yearly plan.

Microsoft Office 365

Getting a Windows laptop let me to opting for Microsoft’s cloud-storage service, mainly as a cheap backup and synchronization option. The $69.99 annual cost also lets me put Microsoft Office on one computer, but I’ve been using the free, open-source LibreOffice suite for so long, I have yet to install Office on my HP. Oops.

Evernote Premium

This is my second-longest-running subscription–I’ve been paying for the premium version of my note-taking app since 2015. Over that time, the cost has increased from $45 to $69.99. That’s made me think about dropping this and switching to Microsoft’s OneNote. But even though Microsoft owns LinkedIn, it’s Evernote that not only scans business cards but checks LinkedIn to fill in contact info for each person.

Flickr Pro

I’ve been paying for extra storage at this photo-sharing site since late 2011–back when the free version of Flickr offered a punitively-limited storage quota. This cost, too, has increased from $44.95 for two years to $49.99 a year. But now that Yahoo has sold the site to the photography hub SmugMug, the free tier once again requires serious compromises. And $50 a year doesn’t seem that bad, not when I’m supporting an indie-Web property instead of giving still more time to Facebook or Google.

Private Internet Access

I signed up for this virtual-private-network service two years ago at a discounted rate of $59.95 for two years, courtesy of a deal offered at Techdirt. Absent that discount, I’d pay $69.95, so I will reassess my options when this runs out in a few months. Not paying for a VPN service, however, is not an option; how else am I supposed to keep up on American news when I’m in Europe?

LastPass Premium

I decided to pay for the full-feature version of this password manager last year, and I’m already reconsidering that. Three reasons why: The free version of LastPass remains great, the premium version implements U2F two-step verification in a particularly inflexible way, and the company announced last month that the cost of Premium will increase from $24 a year to $36.

Combined and with multi-year costs annualized, all of these services added up to $258.96 last year. I suspect this total compares favorably to what we spend on news and entertainment subscriptions–but that’s not math I care to do right now.