An unpersuasive PR follow-up: “any interest?”

I’m terrible at answering e-mail on a timely basis, so I don’t complain when PR types follow up on their pitches. But I do wish they could be a little more creative in how they try to regain my attention.

Instead, the typical follow-up consists of the body of the first e-mail topped by a two-word query: “Any interest?”

That’s it. There’s no attempt to expand on the prior pitch, no hint of new developments with the PR firm’s client, no suggestion that anything the world has changed to make the subject more interesting. Maybe the service picked up another 80,000 users, maybe the app just got a round of bug fixes, maybe the CEO beat the charges–but “any interest?” tells me none of those things.

(Even worse: When the sender chooses to prefix the follow-up e-mail’s subject with the unfortunate abbreviation “F/U”.)

Meanwhile, freelancing has taught me that “any interest?” is the weakest possible follow-up with an editor. If my first e-mail didn’t get catch that person’s eye, I have to provide something more–a data point or two that suggests this story is moving and the editor would be well-served to have me chase it.

I’ve been making this point over and over when I talk to PR professionals, and yet I keep getting any-interest-ed in e-mail. There must be some outside factors to explain the persistence of this habit, and I should really try to sell a more in-depth story about it somewhere. Assignment editors reading this: Any interest?

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News sites, can you at least stop nagging distant readers to get your local-update newsletters?

With my industry becalmed in its current horrid economic state, you’d expect news sites to strive to make new readers welcome. Instead, they keep resorting to clingy, creepy behavior that must send a large fraction of those new readers lunging for the back button.

I’m speaking, of course, of the giant sign-up-for-our-newsletter dialog that pops up as you’ve read a third or half of a story, encouraging you to get that site’s latest updates in your inbox.

This is dumb on strict user-experience grounds–at a minimum, you shouldn’t see this until you’ve read to the end of the story. Would you like NPR affiliates to run their pledge drives by sounding an air horn in the middle of Morning Edition and then asking for your money? No, you would not.

But the newsletter nag looks especially dumb when a local newspaper greets a distant reader with this interruption. The odds that I’m going to want daily updates about developments in Richmond, Buffalo (as seen above), or some other place where I do not live are just about zero. And the fact that I’m reading hundreds or thousands of miles away should be obvious to every one of these sites via basic Internet Protocol address geolocation.

I’m willing to click or tap those dialogs closed and keep reading, because I don’t want to sandbag the journalism business any further. But it’s hard to blame readers who instead respond by switching to the stripped-down reader-view option of Safari or Firefox. Or by running an ad blocker.

My continued struggles with quarterly accounting

Four times a year, I partake in a ritual that reminds me of my limited cash-flow competence–and of how a certain large personal-finance firm just doesn’t care.

Adding up my income and expenses after each quarter instead of at the end of the year is Accounting 101, but because I stumbled into a freelance existence it took a few years of struggling through tardy bookkeeping to get myself in the habit.

Several years of this practice have now streamlined this to a manageable level of drudgery, but the first step remains as irritating as ever: downloading records from Intuit’s Mint.com personal-finance app.

I know, I know; Intuit runs this free Web app so poorly that it still seems to require Adobe Flash to display investment charts. (I can’t confirm that at the moment because Mint’s investment page won’t load.) But for my limited expense-tracking needs, it functions well enough most of the time.

And then there’s the other four times a year, when I need to edit a Mint Web address to work around its bizarre inability to search transactions by date. Yes, to see only transactions for the second quarter of 2019, I need to edit this page URL:

https://mint.intuit.com/transaction.event

This address will cause Mint to show just Q2 transactions:

https://wwws.mint.com/transaction.event?startDate=04/01/2019&endDate=06/30/2019

Then I can search for those tagged as “Freelance journalism,” download the results as a .csv file, and import that into the Google spreadsheet I use to track my expenses.

There, I still need to piece apart payments, reimbursements and different categories of expenses. But in general I’m only looking at half an hour of copying and pasting to know how I made my money and where I spent it–assuming I didn’t forget to tag a transaction in Mint, which has happened more than once.

Whether the results make me happy is another thing entirely. In this case, my problem is a June that fell between too many clients’ payment timetables and also suffered from a snakebit May for story pitches… well, let’s just say the resulting paltry income might suggest that I got a lot more done around the house than I actually did.

Fortunately, I had two large checks arrive in the mail July 1, so Q3 is off to a fine start. At least, that’s what I’m telling myself now.

A small consumer victory: exercising a Chase credit card’s trip-delay coverage

I got a giant financial firm to treat me to a nice dinner and a reasonably comfortable hotel room, and I only had to ask once.

But that is what Chase promised with the trip-delay coverage on the credit card I use for business (and also offered on the Sapphire Reserve card carried by almost every avgeek I know). I’d just never cashed in this feature before, and I’d thought they’d make the process a little more difficult.

Should you find yourself in a similar situation, here’s how it worked.

Step one: Miss a flight. In my case, a line of afternoon thunderstorms shut down the airport in San Antonio as I was heading home from covering the Geoint Symposium conference there. That ensured I’d miss my evening flight from Houston back to National Airport and would instead have to fly home the next morning (my thanks to the helpful SAT United Club agents for getting me a spot on the first flight to DCA when only first-class seats were left).

Step two: Pay for what you need. First I got dinner–I treated myself a little at Pappadeaux Seafood Kitchen in terminal E–and then I booked myself a hotel. Knowing I could get that covered, I didn’t stress over my choices and chose the closest decent option Marriott’s app listed, a SpringHill Suites just outside the airport with free shuttle service to and from IAH. Having all these on the same card as my flight simplified things, but that’s also basic business accounting.

Step three: Get documentation. Keeping receipts for dinner and lodging was obvious, but trip-delay coverage also demands verification that you got those bonus hours away from home. At United, this involved sending an e-mail to delayletter@united.com requesting confirmation of my missed connection; two days later, an airline rep e-mailed a PDF outlining what weather did to my itinerary.

Step four: File your claim. After I got home and read One Mile At A Time blogger Ben Schlappig’s recap of exercising his own trip-delay coverage, I opened a claim at the Eclaims site that Chase employs. There, I plugged in the basic details of my travel–original flights, replacement flight, total resulting expenses–and uploaded PDFs of my dinner receipts (I scanned in both the itemized check and signed total), original flight booking receipt, hotel bill and United delay letter.

Step five: Wait for compensation. Nine business days after I submitted the claim, I got an e-mail reporting approval of it. The money should be in my bank account in three to five business days, which means I’ll have it before I need to pay off the credit-card balance.

That made me a satisfied customer… and one wishing I could jump into a time machine to tell myself to exercise this protection right after 2015’s weather-induced IAH overnight instead of waiting until after Chase’s 60-day window to claim my coverage had closed.

First impressions of 1Password

After several years using the same password-manager service–and then paying for its premium version–I’ve spent the last few weeks trying an alternative.

I can credit a sales pitch that included the italicized phrase “completely free” for this departure: 1Password’s offer of a free membership to journalists, in celebration of World Press Freedom Day this May 3. But I was also overdue to spend some time in a password manager besides LastPass.

So far, I’m impressed by the elegance of the interface but a little put off by how persnickety 1Password can be to set up. You don’t just create a username and password, you also have to type in a complex and random secret key to get going.

Having read this Toronto-based firm’s documentation of how this extra step helps ensure that a successful guess of your password still won’t compromise your account, I get where they’re coming from. But I’m not sure I’d recommend it to just anybody, especially not when LastPass’s free version suffices for many casual users.

Further time with 1Password’s Mac, Windows and Android apps has revealed other things I like:

This time has also surfaced one thing I don’t like: an incomplete approach to two-step verification that seems to require choosing between running an authenticator app on your smartphone or employing a weird Yubikey implementation that requires running a separate app instead of just plugging a standard USB security key. That’s no better than LastPass’s inflexible notion of two-step verification.

I’d like to see 1Password improve that and support the WebAuthn standard for security-key confirmation. But I’m prepared to give them some time, based on everything else I’ve seen so far.

Okay, so I am on Patreon now

I launched a Patreon page Monday night, and as I write this, it’s attracted zero supporters. Which means it’s performing as expected—this post is my first attempt to publicize my experiment at this crowdfunding site.

I’ve been thinking of experimenting there since having more than a few people at the XOXO conference in Portland last October suggest I try it myself. Spending too much time checking out how creative types I trust use Patreon and some conversations with two of them (thanks, Glenn Fleishman and Mike Masnick) advanced those thoughts further.

But it took an expiration date to get me to proceed—11:59 a.m. Monday was my last shot at launching a page under more favorable terms than those now on offer under Patreon’s tiered membership structure.

I am cautiously optimistic about how my page could work. I think the value proposition I offer—depending on what tier you pay for, you get content not available elsewhere and, more important, increasing access to my time—is both a fair trade and a reasonable way for me to monetize the scarcest thing in my daily routine, my attention. I also like the idea of having a bit of a sandbox to play in; while I’ve committed to write some patron-only posts and set up a Slack channel, maybe I’ll try doing short podcasts there? There’s nobody to stop me.

But it’s also possible that nobody will support me, and that other people will then point and laugh. That might be chickenshit of them. But it would certainly be chickenshit of me not to try this, not when there are so many things going wrong with the business of journalism.

My own business seems fundamentally sound—at least compared to the cratering existence Jacob Silverman describes in a soul-crushing article at the New Republic. But there’s no such thing as a permanent freelance client, and I would very much like to be less beholden to the tastes, schedules and budgets of my various editors.

So if what I have on offer to patrons strikes you as a good deal, I would very much appreciate your support. And maybe if everything goes well, this new venture will at least make enough to recoup the cost of the XOXO trip that lodged this foolish idea in my head.

AirDrop apologists have some opinions

Who knew suggesting that an Apple interface enabled undesirable outcomes and ought to be changed would be so controversial? Me–I’ve been critiquing Apple’s products since before the company was doooomed in 1996.

But even so, the level of enraged techsplaining that greeted last weekend’s Yahoo post about AirDrop file-sharing has been something else. To recap that briefly: While AirDrop’s default contacts-only setting is safe, accepting a file transfer from somebody not in your contacts requires setting it to “Everyone”–a setting that does not time out but does automatically display a preview of the incoming image. The predictable result: creeps spamming strangers who had set AirDrop to Everyone and then forgot to change it back, and by “spamming” I mean “sending dick pics from iPhones with anonymous names.”

AirDrop settings screen on an iPhone.(For more details, see my Aug. 2017 USA Today column or this Dec. 4 post from the security firm Sophos.)

Suggesting that Apple have the Everyone setting time out or not auto-preview images did not go over well the people–most apparently men–who filled the replies to my tweet Sunday sharing the post. Let me sum up the major points these individuals vainly attempted to make, as seen in quotes from their tweets:

“It’s contacts only by default.” Yes, and if nobody ever interacted with people who weren’t in their contacts and offered to use this handy feature to share in a file, you would have a point. As is, this request comes up all the time–my wife saw it from Apple Store employees–as I explained in the post that these techbros apparently did not finish reading.

“Still trying to make a big deal of something I’ve never experienced.” Thank you, sir, for proving my exact point about the problems of having development teams dominated by white men. As writing about “Gamergate” made obvious, things are often different for the rest of humanity, and “I don’t have this problem” is not a valid defense of a social feature without confirmation from people outside your demographic background. Sorry if asking you to acknowledge your privilege is so triggering, by which I mean I’m not sorry.

“At some point, you have to take some goddamn responsibility.” Ah yes, the old blame-the-customer instinct. I hope the multiple people who expressed some version of “why are you coddling people too dumb to turn Everything off” don’t and never will work in any customer-facing role.

“you don’t have to accept every airdrop item that comes in.” What part of “automatically display a preview” don’t you understand?

“What I don’t understand is why these creeps aren’t reported by the receivers to authorities.” What part of “iPhones with anonymous names” don’t you understand? And before you next resort to victim blaming like this, you should really read up on the relevant history.

“There are far worse UX issues in iOS if that is what you are concerned about.” News flash, whataboutists: I write about problems in the tech industry all the time. Stick around and you’ll see me take a whack at a company besides your sainted Apple.

And that brings me to the annoying subtext beneath all these aggrieved responses: The notion that questioning Apple’s design choice is an unreasonable stretch, so we should look anywhere else for solutions to what even most of my correspondents agreed was a problem. Well, if that’s your attitude, turn in your capitalist card: You’re not a customer, you’re a supplicant. And I don’t have to take your opinion here seriously.