Notes from getting to Tokyo the hard way

When I woke up before 5 a.m. a week ago, I hoped that the main problem with my itinerary to Japan would be a long wait in San Francisco for my already-delayed Tokyo flight. At least I could watch the Nats game at SFO, I naively thought.

But more than halfway through my IAD-SFO leg, United succumbed to the meteorological reality of Typhoon Hagibis and cancelled my SFO-NRT flight, just as it had already scrubbed every other departure to Tokyo’s Narita and Haneda airports that day.

That was not the end of my trip, and I made it to Tokyo for the CEATEC trade show only a day after my scheduled arrival. (In case you missed this disclosure the first time: CEATEC paid my airfare.) But I did need to resort to some moderately advanced travel hacking. Should you find your own international itinerary going sideways, the following advice may help.

Research alternate connecting points. After getting that flight-cancellation notice and seeing the United app list no open flights to Tokyo, the next resource I checked was the route map in the inflight mag. I wanted to see where on the other side of the Pacific UA could get me from SFO–the idea being that once I was within a thousand or so miles of Japan, my travel options would expand. The closest such places: Seoul, Shanghai and Taipei.

At SFO, an exceptionally resourceful United Club agent–airline lounge agents are among your best options during irregular operations–quickly determined that the Seoul flights had no seats open Saturday or Sunday. Taipei could have worked, but then the only routing she saw would have had me fly to Bangkok to chance a one-hour connection to Narita; no thanks. An itinerary from San Francisco to Honolulu to Guam was open, but that showed no seats available from Guam to Tokyo until Tuesday morning.

Be flexible. This agent did, however, see that UA 857 to Shanghai, departing in an hour and change, had a seat free in Economy Plus. From there, she had me booked on an ANA red-eye to Haneda Tuesday morning–“morning” as in a 1:45 a.m. departure–with a chance that I could standby on the Monday-a.m. PVG-HND flight.

This did mean I’d lose the premium-economy seat I’d had on the original SFO-NRT leg. And my odds of an upgrade clearing on a route that sees Apple buy up most of the forward cabin would be exceedingly low, in reality zero. Oh well… the only way I could have held on to my original PE seat was to hope it would reappear on Sunday’s SFO-NRT flight, which did not seem like a winning move then.

Note that all of this rebooking was made immensely easier by the fact that I didn’t check a bag. Always carry on your luggage when traveling internationally.

Keep checking. Over the next 12 hours I spent in seat 23B, I thought to check a few other options for a Monday departure from Shanghai. (Remember, you should be able to use your airline’s app and site for free even if you don’t pay for its inflight WiFi). I was pleasantly surprised that United’s app listed a few one-stop itineraries from Shanghai to Haneda; it didn’t let me change to them, but at least I could ask United to rebook me on one.

I also remembered to see if any flights were available on miles. Another pleasant surprise: The app listed multiple connecting flights at just 15,000 miles, a miles-to-dollars rate I never see on domestic booking and worth breaking my rule about not burning miles on work travel. Lesson re-learned: partner redemptions can be much cheaper than anything an airline offers on its own metal.

I couldn’t get the most direct ones to complete booking, but I did secure a reservation that would have me fly from Shanghai to Sapporo Monday morning, then spend six hours in Japan’s northern island of Hokkaido before flying to Haneda that night. Not great, but better than a 1:45 a.m. departure.

On arrival at Shanghai–meaning after the lengthy wait to clear immigration and customs–I discovered that the ANA desk didn’t open for another two hours and change. I decided to bag the idea of trying to standby on a 1:45 a.m. red-eye after 20 hours of travel and instead got in touch with United. The easiest way to do that in my bandwidth-choked environment (a hotspot with a terrible connection made still slower by the virtual-private-network tunneling mandatory in China) was via Twitter direct messages.

And, to UA’s immense credit, that worked. I passed on the flight numbers for my shortest connection–Shanghai to Fukuoka, on Japan’s southern island of Kyushu, then Fukuoka to Haneda–and, after an anxiety-inducing wait, got a response that ended: “currently working on the ticket change.” Fifty-one minutes later, a DM confirmed my rebooking. I undid the mileage reservation within the 24-hour free-cancel window and booked a hotel. That was shockingly cheap: $70 and change for an upscale, well-placed property.

Try to appreciate the adventure. Going to Japan via China was not ideal in many ways–literally any other connection would have given me a normal level of bandwidth–but it did have its moments. I got to take the Shanghai Maglev from the airport and back, something I’d last experienced in 2007. I was able to cross another two airports off my list (because I am sometimes 12 years old, I appreciated how one carries the IATA code of “FUK”). And on arrival at HND, I was able to incorporate yet another mode of travel into my itinerary, the Tokyo Monorail. That and two other trains got me to my hotel in time for dinner, which was more than I’d thought likely at SFO two days before.

Plus, this little travel saga reminded me that I could bounce around the Pacific Rim with zero advance planning and not get lost. That’s worth something in itself.

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How I booked my CES lodging (and did not get ripped off, I hope)

No business-travel lodging decision is trickier than CES. The usual affordability of Las Vegas hotels evaporates as properties on the Strip send their rates into the stratosphere for this massive show, leaving budget-minded CES attendees scrounging for cheap alternatives that won’t be too distant or too sketchy.

Las Vegas Strip from the southHere how I managed that this year. I hope you all don’t need to book CES lodging anytime soon, but applying some of the same shopping practices might make your next non-work trip a little more affordable.

  1. Start at the show site’s list of official hotels. Conference hotels can be a grotesque rip-off, but the enormous scale of CES–175,212 attendees this January–means the endorsed-lodging list has to go beyond a handful of high-end hotels. The best deals left this week are in downtown Las Vegas, which I know from prior trips is an easy Lyft/Uber ride to the Strip and not much slower by bus, which in this case includes the show’s free hotel shuttle service. And by “best deals” I mean $500 to $600 and change for four nights–including resort fees, which the CES site helpfully includes in its nightly-cost estimates. That set an upper bound on what I’d pay.
  2. Check Airbnb. Airbnb is an essential part of my business travel–I don’t think I could do events like MWC or Google I/O without that source of cheap lodging–but in this case it didn’t pan out. Airbnb’s site didn’t show any affordable options near the Strip that either had accumulated enough favorable reviews or were offered by hosts with their own prior crowd-sourced approvals.
  3. Check Kayak. Kayak.com has remained one of my favorite travel-search sites for all the tools it provides to narrow down a search (with Hipmunk a close second) while still showing results from a wide range of booking sites. In this case, Kayak revealed another option in the low $500s near the University of Nevada at Las Vegas–not walking distance from the Strip, but a manageable Lyft/Uber commute. (Vegas taxis are dead to me, thanks to their adding a $3 surcharge for credit-card payments.)
  4.  Check Hotwire. This Expedia Group-owned travel-search site offers mystery deals on hotels that don’t have to be that much of a mystery. The trick is to see what “Hot Rates” look good, then check not just the TripAdvisor rating shown next to each but the number of TripAdvisor reviews. That second data point should allow you to identify the underlying hotel with a high degree of confidence. In this case, Hotwire showed some downtown-Vegas properties at about the same rates as the CES site–but without clarity on whether resort fees were included.
  5. Don’t forget esoteric or expiring discounts. My search ended with an app on my phone, and not one I’ve used to book travel before. The T-Mobile Tuesdays app, which historically hasn’t yielded much more than the occasional free Lyft ride, touted some subscriber-exclusive discounts at Booking.com this week. So I belatedly remembered to take a look Friday, which is how I found a DTLV property with solid TripAdvisor ratings and no resort fees for just over $500.

Will that be my most comfortable CES stay ever? Probably not. Will I care after spending 14 hours a day schlepping around my laptop? Probably not. Now to book my CES flights…

 

 

My continued struggles with quarterly accounting

Four times a year, I partake in a ritual that reminds me of my limited cash-flow competence–and of how a certain large personal-finance firm just doesn’t care.

Adding up my income and expenses after each quarter instead of at the end of the year is Accounting 101, but because I stumbled into a freelance existence it took a few years of struggling through tardy bookkeeping to get myself in the habit.

Several years of this practice have now streamlined this to a manageable level of drudgery, but the first step remains as irritating as ever: downloading records from Intuit’s Mint.com personal-finance app.

I know, I know; Intuit runs this free Web app so poorly that it still seems to require Adobe Flash to display investment charts. (I can’t confirm that at the moment because Mint’s investment page won’t load.) But for my limited expense-tracking needs, it functions well enough most of the time.

And then there’s the other four times a year, when I need to edit a Mint Web address to work around its bizarre inability to search transactions by date. Yes, to see only transactions for the second quarter of 2019, I need to edit this page URL:

https://mint.intuit.com/transaction.event

This address will cause Mint to show just Q2 transactions:

https://wwws.mint.com/transaction.event?startDate=04/01/2019&endDate=06/30/2019

Then I can search for those tagged as “Freelance journalism,” download the results as a .csv file, and import that into the Google spreadsheet I use to track my expenses.

There, I still need to piece apart payments, reimbursements and different categories of expenses. But in general I’m only looking at half an hour of copying and pasting to know how I made my money and where I spent it–assuming I didn’t forget to tag a transaction in Mint, which has happened more than once.

Whether the results make me happy is another thing entirely. In this case, my problem is a June that fell between too many clients’ payment timetables and also suffered from a snakebit May for story pitches… well, let’s just say the resulting paltry income might suggest that I got a lot more done around the house than I actually did.

Fortunately, I had two large checks arrive in the mail July 1, so Q3 is off to a fine start. At least, that’s what I’m telling myself now.

A small consumer victory: exercising a Chase credit card’s trip-delay coverage

I got a giant financial firm to treat me to a nice dinner and a reasonably comfortable hotel room, and I only had to ask once.

But that is what Chase promised with the trip-delay coverage on the credit card I use for business (and also offered on the Sapphire Reserve card carried by almost every avgeek I know). I’d just never cashed in this feature before, and I’d thought they’d make the process a little more difficult.

Should you find yourself in a similar situation, here’s how it worked.

Step one: Miss a flight. In my case, a line of afternoon thunderstorms shut down the airport in San Antonio as I was heading home from covering the Geoint Symposium conference there. That ensured I’d miss my evening flight from Houston back to National Airport and would instead have to fly home the next morning (my thanks to the helpful SAT United Club agents for getting me a spot on the first flight to DCA when only first-class seats were left).

Step two: Pay for what you need. First I got dinner–I treated myself a little at Pappadeaux Seafood Kitchen in terminal E–and then I booked myself a hotel. Knowing I could get that covered, I didn’t stress over my choices and chose the closest decent option Marriott’s app listed, a SpringHill Suites just outside the airport with free shuttle service to and from IAH. Having all these on the same card as my flight simplified things, but that’s also basic business accounting.

Step three: Get documentation. Keeping receipts for dinner and lodging was obvious, but trip-delay coverage also demands verification that you got those bonus hours away from home. At United, this involved sending an e-mail to delayletter@united.com requesting confirmation of my missed connection; two days later, an airline rep e-mailed a PDF outlining what weather did to my itinerary.

Step four: File your claim. After I got home and read One Mile At A Time blogger Ben Schlappig’s recap of exercising his own trip-delay coverage, I opened a claim at the Eclaims site that Chase employs. There, I plugged in the basic details of my travel–original flights, replacement flight, total resulting expenses–and uploaded PDFs of my dinner receipts (I scanned in both the itemized check and signed total), original flight booking receipt, hotel bill and United delay letter.

Step five: Wait for compensation. Nine business days after I submitted the claim, I got an e-mail reporting approval of it. The money should be in my bank account in three to five business days, which means I’ll have it before I need to pay off the credit-card balance.

That made me a satisfied customer… and one wishing I could jump into a time machine to tell myself to exercise this protection right after 2015’s weather-induced IAH overnight instead of waiting until after Chase’s 60-day window to claim my coverage had closed.

Bookmarks for a Web privacy tune-up

I talked at length about privacy when I spoke this morning at the Washington Apple Pi user group’s general meeting–but I realized halfway through that I was keeping too much documentation to myself. As in, I hadn’t remembered to put together a set of links for the privacy settings I discussed.

That’s where this post comes in.

Ad preferences: If you don’t want giant Web platforms to target you with ads based on your browsing history–or if you want to correct some inaccurate targeting–these settings will let you do that.

  • At Amazon, selecting “Do Not Personalize Ads from Amazon for this Internet Browser” will stop the retailer from retargeting you across the Web with reminders of things you searched for. But you’ll have to remember to adjust this in every browser in which you shop at Amazon.
  • Facebook provides more control, allowing you to set “Ads based on data from partners” and “Ads based on your activity on Facebook Company Products that you see elsewhere” to “Not allowed.” You can also see what interests Facebook thinks you have and check which advertisers and businesses have targeted you on the social network with their own uploaded contact lists.
  • At Google, you can see what interests the Web giant has discerned in you and opt out of its ad personalization; taking that step will reward you with the image of the sleeping robot shown above.

Tracking protection: If you use Apple’s Safari, you’re already protected from ad networks’ attempts to follow you around the Web to build a model of your interests. New installs of Mozilla Firefox include a comparable level of default tracking protection, as I wrote at USA Today two weeks ago, but you may need to change these settings yourself. Select “Content Blocking” from the menu, click “Custom” and set it to block trackers “Only in Private Windows” and block only cookies identified as “Third-party trackers.”

You may also want to install the Facebook Container extension to shut down Facebook’s attempts to track you on other sites, although I’m not totally clear on what this adds over the newest tracking protection.

Limit Google’s memory: While Google’s ability to remind you of where you’ve been can be useful, that doesn’t mean it should have unrestricted access to that information. Fortunately, you can now set Google to automatically erase your Web and app activity after three or 18 months. You can also take advantage of the lesser-known of option of setting a sync passphrase for your copies of Google Chrome that will encrypt your browsing history, leaving Google unable to use that data in building a profile of your interests.

TV-shopping bookmarks for cord-cutters

I had yet another story about how to watch baseball games online this week, which meant I had yet another round of checking the sites of streaming-TV services to see which regional sports networks they carry in various places.

That should be easy, but some of these “over the top” video providers don’t let you do this right on their home page. They may not even link to the relevant channel-finder page from anyplace obvious, and in one case a channel-finder feature lurks on a tech-support page.

So I had to open last year’s version of this cord-cutting story to find all the links I’d gathered then. To save me from having to do that again, and to spare you from some extra clicking around, here are those local-channel-lookup links:

DirecTV Now

FuboTV

Hulu with Live TV

PlayStation Vue

Sling TV

YouTube TV

You’re welcome. As a bonus, two more links:

• The Streamable put together a chart showing which services carry the regional sports networks of which baseball teams, which would have saved me a ton of time in researching my own post if only I’d known about it at the time.

•  CNet’s David Katzmaier put together an enormous Google spreadsheet showing which services carry which TV networks (the big four of ABC, CBS, Fox and NBC plus MyTV and the CW, with PBS stations remaining absent) in more than 200 TV markets. Unfortunately, it hasn’t been updated since August of 2018… but I can’t blame the authors for not diving back into what must have been an exhausting effort.

Two sides of airline customer support

My trip home from SXSW Wednesday started with my first of two flights getting delayed by at least two hours, ensuring that I’d miss my connection in Houston–and I never worried about getting home that day.

That was because I had some of the best possible support in my corner: the agents at the United Club in Austin. Within minutes of the United app warning of a delay for my AUS-IAH flight–and the FlightAware site showing not just a delay, but the inbound plane for my flight returning to Houston instead of battling through a line of storms–they started lining up alternatives.

First they booked me on a 2:20 p.m. flight from Houston to Dulles, then they put me on standby on a 12:15 nonstop from Austin to Dulles. And after I asked about options in case my delayed AUS-IAH flight got off the ground even later and said I’d be fine flying into National instead of Dulles, they protected me on a late-afternoon IAH-DCA flight.

In the end, we got out of AUS a little after noon, allowing me to make that 2:20 flight to Dulles. My upgrade even cleared on both flights–something that hadn’t happened on a domestic flight since September.

That’s exactly the kind of help I’ve gotten at United Clubs the one or two times a year I have an itinerary go sideways. The agents behind the desks there are empowered to fix problems and bend rules if needed, and they seem to enjoy the challenge. As View From the Wing blogger Gary Leff regularly reminds readers, it’s that level of assistance–not the free cheese cubes and prosecco–that justifies the expense of a lounge membership.

(The cost for me is $450 a year, the annual fee for the lounge-membership-included United credit card I use for my business. I recoup most or all of that cost each year by using the extra frequent-flyer miles the card generates on free tickets for my family.)

Feb. 22, my brother had an entirely different experience on United. A late-arriving crew delayed he and his family’s flight from San Diego to Dulles, ensuring they’d miss their connection home to Boston. He has no status or club membership with UA, so he could only call the regular United line. From John’s accounts, this was pretty terrible all around; were he on Twitter, some epic Airline Twitter would have resulted.

With none of the next day’s flights from IAD to BOS offering four seats open, United’s phone rep tried to ticket them on American. But apparently that didn’t take in AA’s system, and it took much longer for the rep to rebook the four of them on Delta–from DCA to LGA to BOS. The process took long enough that John was still on the phone when I landed in Brussels on my way to Barcelona–so I texted him from the lounge there and called United’s 1K line myself to make sure they’d fixed his reservation.

John and co. did finally get home that Saturday, and at least they could stay at my house Friday night for free. But his treatment didn’t make him want to fly United again, while mine did.

Unfortunately, a lounge membership doesn’t make financial sense unless your travel patterns justify consolidating your travel on one airline and building status there. So I can’t endorse that for everyone. Instead, I will repeat an earlier endorsement: FlightAware really is great for tracking the status of an inbound aircraft, and you should never take an airline’s word for your flight’s departure time until you check it there first.