This is the worst interface I’ve ever seen

Our water heater broke sometime Monday, and we found out the analog way: Only cold water came out of the tap.

A visit to the basement revealed that the heater had already been reporting a problem in the least intuitive way possible. A single green LED on an assembly near its base was blinking out a pattern–eight flashes in a row, followed by a pause of a few seconds and then two more flashes.

That sequence, a small sticker explained, was the heater’s way of saying “Temperature sensor fault detected.” This same sticker listed 17 other sequences of flashes and pauses that could report anything from “No faults” to “Flammable vapor sensor fault detected.”

(The temperature sensor had indeed gone bad, although it took multiple visits by techs to confirm that and then return with a working replacement. This has left me with a renewed appreciation for household modern conveniences.)

That’s an awful user interface. It’s also what happens when you supply a single, single-color LED to display the status of a fairly complex home appliance. Bradford White, the manufacturer, could have put in a light that changed color–seeing a once-green indicator turn to red is usually your tip that something’s changed for the worse–or put in two or more LEDs.

Or that firm could have splurged on a digital readout capable of showing numeric error codes, bringing the discoverability of this interface up to that of the “DSKY” control of the Apollo Guidance Computer that NASA astronauts sometimes struggled to decipher on their way to the Moon.

Instead, sticking with that sole green LED and offloading the work of discovering its Morse-code-esque interface to customers may have saved Bradford White a dime per heater. On the upside, I’m now pretty sure I’ve seen the worst possible UI. I mean, not even Lotus Notes got this bad.

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A travel to-do for Android Pie: enable lockdown

The first new feature in Android Pie that I noticed after installing it on my Pixel 12 days ago was its Adaptive Battery feature, which hunts and handcuffs energy-hungry apps (yes, that seems like a feature that shouldn’t have had to wait for a 9.0 release). The first new setting I changed was Pie’s “lockdown” option.

That’s the feature Google left out of the keynote sessions at Google I/O in May and instead saved for the closing minutes of a more technical briefing on the last day of the conference. Lockdown disables your phone’s fingerprint unlock and hides all notifications from the lock screen–a useful option if, as Android security manager Xiaowen Xin said during this presentation, “you need to hand it over for inspection at a security checkpoint.”

Or as avgeek blogger Seth Miller phrased things in a tweet then, it’s Android’s “airport mode.” It’s how you’d want your phone to behave if you must hand it over to somebody you shouldn’t automatically trust.

But lockdown isn’t on by default or all that easy to find. You have to open the Settings app, tap “Security & location,” tap “Lock screen preferences,” and then tap the slider next to “Show lockdown option” so it’s highlighted in blue.

Turning it on isn’t super-obvious either: Wake but don’t unlock your phone by pressing the power button, then hold down the power button again for about a second. You should see a “Lockdown” button on a menu that will pop out of the right side of the screen; tap that, and your fingerprint’s no good to unlock the device.

Now you know. Whenever you get Android Pie on your phone–yes, I realize that could be many months, unless apathetic vendor support prolongs that timeframe to “never”–enable this option. Then please get in the habit of using it.

When your old laptop dies at the perfect time

My old MacBook Air is now not only retired but dead. And it could not have happened at a better time.

I had resolved to donate the 2012-vintage laptop I’d finally replaced with an HP Spectre x360 last fall by donating it to the local Apple user group Washington Apple Pi, whose MacRecycleClinic refubishes still-functional Macs for reuse and scavenges the rest for parts. And since I’m speaking at Saturday’s Pi meeting about the state of computer security–the gathering runs from 9:30 a.m. to noon-ish in Enterprise Hall room 178 at George Mason University’s main campus in Fairfax, with my spot a little after 11 a.m.–I could bring the old Air with me to hand over.

So yesterday afternoon, I made one last backup of the Air’s files, signed it out of its Web services as per Apple’s advice, and rebooted it into macOS Recovery to wipe the drive and re-install macOS High Sierra from that hidden partition. Then I followed the counsel of experts for a USA Today column earlier this month and used Apple’s FileVault software to encrypt its solid state drive all over again.

Several hours later, High Sierra wrapped up that chore. I once again rebooted into Recovery, used Disk Utility to wipe the SSD–and then couldn’t install High Sierra, because the installer reported that the drive’s Self-Monitoring, Analysis, and Reporting Technology (SMART) software had found a problem that left the volume unusable.

After a moment’s irritation, I realized that this timing was perfect. It followed not just five years of trouble-free drive performance but a complete erasure, re-encryption and re-erasure of the volume, so there could be nothing left to recover–and therefore no need to apply physical force to destroy the drive. This Mac has failed me for the last time, and I am okay with that.

An occupational risk of freelancing: zero words on topic A

The European Commission socked Google with a €4.34 billion fine Wednesday over its treatment of Android device vendors, and I have had zero words published to my name about that blockbuster ruling.

It happens. When you’re not on staff and not in the newsroom as a major story breaks, you can get left aside as staff writers jump on that topic and editors scurry to get their copy posted. That collective rush to publish–and the glut of hot takes about whatever tech issue tops a day’s headlines–may then result in you not being able to sell anything about said storyline before everybody’s moved on to the next breaking topic.

So, yes, I have not opined at length over the EC’s judgment that Google abused its market power in requiring Android vendors to ship its Chrome browser and set its own search as the default if they wanted to bundle the Play Store. I haven’t even gone on radio or TV to spout off on Google getting this roughly $5 billion haircut, leaving only my initial, skeptical tweets as my comments.

I feel like I’ve put my tech-pundit status in jeopardy, especially considering the shameful lack of even unpaid broadcast exposure.

On the other hand, I should appreciate being able to think through this matter instead of having to file 800 words of first-few-hours analysis.

On the other other hand, my self-employed status also means I don’t have to crank out four posts in a day every time Apple commits news. And not being beholden to a single newsroom lets me self-assign less-obvious coverage, as long as I can find a willing client. That occupational flexibility may yet allow me to get back to Topic A in tech news this week, if I can just find the right angle to pitch to the right editor…

Advanced Mac tinkering: performing a drive transplant on a 9-year-old machine

Friday’s work toolkit got a little weird. It included two suction cups, multiple sizes of Torx screwdriver bits, a pair of tweezers, a can of spray air, a microfiber cloth and a lot of patience.

Were Apple a company that updated its computers on a regular and predictable pattern, I would have replaced this desktop long ago. But first it spent years neglecting its desktops, then my laptop needed replacing first, and now the “new” iMac has gone almost a year without an update.

iMac SSD in placeInstead, two other things got me to upgrade my desktop the cheap but hard way. First my backup hard drive died without warning, then I noticed that an SSD upgrade kit was down to $200 and change at the longtime aftermarket-Mac-hardware vendor Other World Computing. That would be a cheap price for a vastly faster storage system, and anyway I couldn’t resist the challenge here. So I placed my order… and then waited two weeks as the Postal Service somehow lost and then recovered the package that it only had to run from the nearest UPS to our front porch.

In the meantime, I did a complete Time Machine backup on my new external drive, then used Shirt Pocket’s SuperDuper to put a bootable copy of the iMac’s entire drive on a second partition of that external volume. With those redundant backups done and my schedule somewhat clear Friday, it was time to risk breaking my desktop computer with the sort of involved tinkering I last seriously attempted around the turn of the century, when I owned a Mac clone in which almost everything inside was user-accessible.

Step one–as explained in a how-to video that would have been more effective as written instructions illustrated with animated GIFs–was to get the iMac’s LCD out of the way. I used the suction cups to lift the outer glass off the magnets holding it in place (you can imagine my relief at not having to battle with any glue), then removed eight Torx screws holding the LCD assembly, using the tweezers to ensure they wouldn’t get lost inside the iMac. I carefully tilted that out and held it away from the rest of the computer, then detached four ribbon cables from their sockets inside the computer–each time feeling a little like I was about to fail to defuse a bomb.

The next step was to extract the old hard drive. After removing another two screws and plucking out a further three cables, I just had to undo four other screws to get the hard drive out of its mounting bracket… which is when I realized that the second screwdriver included in OWC’s kit wasn’t the right size.

iMac LCD attachmentFortunately, the second neighbor I checked with had an extensive set of Torx screwdriver bits. After finding one properly sized to liberate the drive bracket, I used the spray air to knock nine years’ worth of dust out of the innards of the computer, then completed the drive transfer by securing the SSD to the bracket, connecting it to the original cables and fastening the new drive to the computer. I did the same routine with the LCD assembly, wiped it and the glass panel with the microfiber cloth, then finally clicked that outer glass back onto its magnets.

With the computer once again whole, I plugged it in, attached the backup drive, pressed the power button–and was delighted to see it boot properly off that external drive.

Installing macOS High Sierra from the backup drive to the SSD went remarkably fast; running a complete Time Machine restore of all my data and apps did not. But by the end of Friday, I had an old computer that no longer felt so old. And the pleasant sense that I haven’t completely lost my DIY-tech skills.

Updated 10/29/2018 to fix a couple of grammatical glitches.

CES 2018 travel-tech report: Ethernet lives!

I survived another CES without having my laptop or phone come close to running out of power during the workday, which is worth a little celebration but may also indicate that I did CES wrong.

One reason for this efficient electrical usage is that I showed up in Vegas for a new laptop for the first time since 2013. The HP Spectre x360 laptop that replaced my MacBook Air couldn’t get through an entire day without a recharge, but plugging it in during lunch and any subsequent writing time freed me from having to think about its battery for the rest of the day.

The Google Pixel phone I bought last summer was thirstier, mainly because I could never really put that down even after dark. But I still never needed to top off the phone with the external charger I bought.

Having both the phone and laptop charge via USB-C delivered an added bonus: Whenever I was sitting near an electrical outlet, I could plug either device into the laptop’s charger.

CES telecom, however, got no such upgrade. The press-room WiFi worked at the Mandalay Bay conference center but often did not in the media center I used at the Las Vegas Convention Center. And having to enter a new password every day–what looked like a misguided episode of IT security theater–did not enhance the experience.

Fortunately, the cheap USB-to-Ethernet adapter that my MacBook had inexplicably stopped recognizing a few years back worked without fuss on the HP so I often reverted to using wired connections. The irony of me offering an “it just works!” testimony to a Windows PC is duly noted.

T-Mobile’s LTE, meanwhile, crumpled inside the Sands and often struggled to serve up bandwidth at the LVCC. More than once, this meant I had to trust my luck in CES traffic when Google Maps coudn’t produce any road-congestion data.

I packed two devices I’ve carried for years to CES but only used one. The Belkin travel power strip I’ve brought since 2012 avoided some unpleasantness in a packed press room Monday but wasn’t necessary after then. The Canon point-and-shoot camera I’ve had since 2014, however, never left my bag. The camera in my Pixel is that good for close-up shots, and I didn’t come across any subjects that would have required the Canon’s superior zoom lens.

I also didn’t come across a worthy, pocket-sized successor to that “real” camera at any CES booths. But with some 2.75 million square feet of exhibits at this year’s show, I could have easily missed that and many other solutions to my travel-tech issues.

The other shocking secret about my latest laptop purchase

To judge from the 840 comments on Monday’s Yahoo Finance post about my first laptop purchase in a few years, the fact that this computer runs Windows 10 surprised many readers.

Another aspect of this acquisition may be even more shocking: I bought this computer in person, not remotely.

HP laptop keyboard

Over some 28 years of computer use, I had somehow avoided procuring every prior laptop or desktop in a store. My first two Macs came via Georgetown’s student-discount ordering, I bought a Power Computing Mac clone either over the phone or at the company’s site (too long ago for me to remember for sure), and I’d purchased three iMacs, one MacBook Air and a Lenovo ThinkPad online.

I had planned on ordering an HP Spectre x360 through my iMac’s browser, but HP’s site listed the new version as back-ordered. Finding a reseller at Amazon that had the 2017 model, not last year’s, quickly got me lost. Best Buy listed the latest version online–with the lure of credit towards a future purchase through its rewards program–but the profusion of different model numbers made me want to inspect the hardware in person to make sure I’d get the features I had in mind.

At about that time, I recalled that D.C.’s sales tax is fractionally lower than the rate in Northern Virginia, 5.75 percent versus 6 percent. And since that retailer’s site said this computer was on display at its Columbia Heights location on a day when I already had to be in D.C. for a conference and would be departing for Web Summit the next evening, why not stop by?

The exact set of options I wanted came in a configuration with more memory and storage than I’d normally buy, of which the store only had one unit in stock. But after taking a moment to contemplate the time I spend on laptops, I rationalized the added expense and handed over a credit card. So it was done: I walked out with a box in a bag that I lugged around that afternoon, and then I began a trip the next night with a newly-purchased laptop for the first time in five years.

One part of my work, however, remains incomplete: finding a home for a 2012 MacBook Air with a broken T key and a “Service Battery” alert. Any ideas?