Panel clock management

I spent part of Tuesday, Wednesday and Thursday sneaking a peek at clocks counting down.  Sadly, no rocket launches were involved: Instead, I had the less exciting but also important task of making sure that my Web Summit panels ended on time or close to it.

Web Summit panel clockGetting one, two, three or four other people to wrap up a conversation as a clock hits 0:00, as this week in Lisbon reminded me, is one of those skills where I still have things to learn.

Of the five I did at the summit, two required me to improvise some questions after I exhausted all the ones I’d written down–which, since these discussions only involved one other person, is something I should have known to be a risk.

Also predictable: The one panel with four other people went a couple of minutes over when I let one of the subject-matter experts have the last word, by which I mean words.

An on-time finish matters at a talkfest like Web Summit, where the stages have panels stacked up throughout the morning and afternoon and schedule overruns will result in people not being able to eat lunch or the audience fleeing for the reception that started five minutes ago. I continue to be in awe of the people who make that happen, considering both the overall chaos level of a 60,000-person conference and the high odds of a VIP deciding to be a windbag on stage.

As a moderator, I just need to allow roughly equal airtime in my role as verbal air-traffic controller–while also asking intelligent questions, not stepping on other people’s responses, throwing in a line or two that gets a laugh out of the audience, and trying not to close out the panel with something lame like “well, it looks like we’re out of time.”

At events that invite audience questions, you have the extra challenge of people asking questions that are more comments–the dreaded, time-wasting “quomment.” I can see why the schedule-focused Web Summit organizers usually tell panelists not to bother with audience Q&A.

It’s maybe one panel in three that leaves me feeling like I checked off all the boxes. I hope I can get that average up to one in two at some point. And maybe later on I can have the prospect of being the only person behind the mic for 30 minutes or more not make me quite so antsy.

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The two kinds of Airbnbs I rent

No travel site has saved me as much money as Airbnb–the 10 rooms and the two apartments I’ve booked through the site represent thousands of extra dollars I didn’t have to spend on overpriced hotels at events like Mobile World Congress and Google I/O. But no other travel site has left me thinking so much about its effects on the places I visit.

The vision that Airbnb sells, and the reality I’ve seen in half of those 12 stays, is somebody renting out a room or (when they’re traveling) their entire residence to make extra money on the side. I always appreciate the effort these hosts put in–the labels on everything, the well-placed power strips that hotels often forget, the advice about places to eat and drink nearby–and I like the thought that I’m helping people stay in their homes or apartments.

(A friend in Brooklyn has rented out the extra room in his apartment for years; seeing him favorably review an Airbnb room in Denver put me at ease with staying there for last year’s Online News Association conference.)

But Airbnb also features many other hosts who list multiple properties and, in some cases, have purchased many or all of the apartments in a building to rent out to budget-minded travelers like me. In the latter case–like the room in San Francisco I rented this week that appeared to have once been a single-room-occupancy apartment–you can easily imagine that without an Airbnb, people who live near those places would have more housing options.

That concern, sometimes pushed by the hotel industry, has led many cities to try to restrict Airbnb. In Barcelona, that crackdown meant the apartment in the Gothic Quarter that I’d stayed at for three years in a row was off the market this February because the host couldn’t get the required tourist license (I found another apartment that did have it, or at least said it did). In San Francisco, it’s led the company to start collecting occupancy taxes (which is fine with me).

I don’t want to overstate Airbnb’s effect on a housing market–certainly not in the Bay Area, where development policies founded on delusional entitlement have done far more to jack up residential costs. But I do worry about this.

And then I continue to book on Airbnb when crashing with friends isn’t an option. When the alternative is eating $200 or $300 a night on a hotel room or staying in distant suburbs, what else do you expect me to do?

The “hands-on area”: tech journalism at its busiest, not its finest

BERLIN–Three days into IFA, I’ve spent a disturbing amount of time at this tech trade show standing around and looking at my phone. The distractions of social media explain some of that, but I can blame more of it on the “hands-on area.”

That’s the space next to a gadget product-launch event, kept roped off until the end of the press conference or the keynote, in which the assembled tech journalists get to inspect the new hardware up close.

I enjoy the chance to pick up a just-announced gadget, see how it works, play with its apps and settings to see if any surprises emerge, and grab a few quick photos that are hopefully unblemished by glare, fingerprints or dust.

But increasingly, this requires waiting as each scribe ahead of me whips out a camera or phone not to take their own pictures, but to shoot or even livestream a video recapping the highlights of the product. Often these are not two-minute clips but four- or five-minute segments, but that’s not obvious at the start–and professional courtesy mandates that you give the other journalist a chance to finish his or her job.

Many of these video shoots are also one-person productions, which leaves me looking on in some frustration at bloggers who are literally talking into one phone about another. If only one of them would burst into song or something to liven up the scene!

Instead, an overseas show like IFA or Mobile World Congress provides the pleasure of hearing people run through the same basic script in a dozen different languages. Eventually, this may teach me how to say “the phone feels good in the hand” in German, Italian, Polish, Spanish, Hebrew and Japanese… if the news industry’s lemming-like pivot to video doesn’t first force me to start shooting these clips myself.

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The silent shame of bringing an older Android phone to a Google event

MOUNTAIN VIEW–I really didn’t think my Nexus 5X phone was that old until I saw so many others at Google I/O here–being used by event staff to scan the RFID tags in people’s conference badges before admitting them to talks.

Badge-scanning duty is typically the last lap around the track for a mobile device before it gets put out to pasture. Or sent to the glue factory. But that usually doesn’t happen until years after its debut; for instance, at SXSW this year, I was amused to see volunteers use 2013-vintage Nexus 7 tablets to scan badges.

Google didn’t introduce my phone until September of 2015, after which I waited a month to buy my own.

Unfortunately, it’s not just the hardware milieu at this conference that’s been making my phone look obsolete. Over the past few months, my 5X has gotten into the embarrassing and annoying habit of locking up randomly. Sometimes the thing snaps out of it on its own; sometimes I have to mash down the power button to force a restart.

I’ve factory-reset the phone once, with all the reconfiguration of apps and redoing of Google Authenticator two-step verification that requires, and that doesn’t seem to have made a difference. It’s been good today, but yesterday I had to force-reboot it twice. I only hope fellow attendees didn’t notice the Android logo on its startup screen and start judging me and my janky phone accordingly.

FYI, Microsoft: Time-zone support isn’t a luxury feature in a calendar app

A day into trying out the shipping version, Microsoft’s Windows 10 Creators Update doesn’t look too different from the prior release.

That’s not all bad–already, Win 10 was at best the most pleasant and at worst the least annoying version of Windows I’ve used. But in addition to leaving out some advertised features hyped by me and others, Creators Update doesn’t fix a problem Microsoft shouldn’t have shipped in the first place: no time-zone support in the calendar app.

When I add an event outside of Eastern time, I have to factor in the time-zone offset before typing in its start and end times to see my appointment shown accurately away from the East Coast. And if there’s one task computers are supposed to free us from doing, it’s basic math.

I’ve seen this movie before, but the last time featured a quicker resolution. In the spring of 2010, I teed off on Google Calendar for the same feature failure–but by the end of that year, Google had fixed that and earned my forgiveness.

Microsoft’s intentions have remained a mystery for much longer. In October, I asked a publicist about the absence of time-zone support in the calendar app and got this mealy-mouthed answer:

“We are always exploring new features for Windows 10 and will continue to add new features and updates over time to help users get more done. We have nothing more to share at this time.”

It turns out that Microsoft really did “have nothing more to share.”

I could fix this issue by paying for Microsoft’s Outlook app as part of an Office 365 subscription, but that would feel like paying ransom. And it would unquestionably represent signing up for “groupware” features I don’t need as a sole proprietor. Or I could make my next laptop a MacBook Air–except that’s another case of an unfeeling company ignoring clear customer desires, this time with more money at stake and a longer history of neglect.

I’ve looked for free or paid alternative calendar apps with time-zone support in the Windows Store but have yet to find one. Is this a giant collective blind spot among Windows 10 developers? Do they all work in one time zone? I know Microsoft employees don’t.

I guess I’ll have to continue grumbling intermittently whenever I use Win 10. Fortunately, I have plenty of practice with that.

Travel hack gone awry: the conference that got canceled

AUSTIN–South By Southwest starts today, but I’ve been here since Wednesday. That seemed like a smart way to arrange my travel until last Thursday–when the PR Summit conference here vanished from my schedule.

You can’t tell this from the generic “under construction” page at that address, but I was going to participate in a discussion about communications strategies “in the age of Trump and Twitter.” That’s a fascinating topic I hope to address someday. But last Thursday’s e-mail announcing the conference’s postponement after a sponsor’s withdrawal ensures that time won’t be this week.

I have spoken at a lot of conferences over the past 10 years, and this is the first time one has gotten scrubbed like this. My great experience speaking at 2013’s PR Summit in San Francisco led me to expect this one to go just as smoothly–and since I was heading to Austin anyway, moving up my departure by two days and getting a better deal on airfare in the bargain made sense.

Thing is–not that I’d know this first-hand–putting on a conference requires difficult and prolonged work and demands the support of many third parties with their own interests. I should probably be surprised I haven’t had one implode on me before.

The immediate downsides of having the event cancel were realizing I’d spend two more days away from my family without any business rationale, and that I’d need to find someplace else to stay now that the conference-paid hotel room was gone as well.

But the local PR shop TrendKite put together its own small event Wednesday afternoon, at which it was comforting to realize anew that PR pros can find social media just as much of a game of chance as journalists. I stayed the last two nights with a friend from high school and his wife (cooking dinner for them Wednesday allowed an overdue introduction to the kitchen-newbie-friendly UX of a Blue Apron kit). And having last night free let me catch up over dinner with a college-newspaper friend whom I’d last seen in 2003. I can’t complain about those outcomes.

Five-time MWC results: working harder and maybe faster, and a lot more obsessive about travel

Re-reading the coverage I filed from Mobile World Congress in 2013, I can only think of what a slacker I was back then: one post for Discovery News about the state of smartphones, an extra column for USA Today about much the same topic, and a post for my tech-policy hangout at the time, Disruptive Competition Project, on how weird the U.S. phone market seemed after my overdue introduction to the workings of wireless in the rest of the world.

mwc-17-camera(That last one holds up reasonably well, I think.)

During my fifth trip to MWC, I filed six posts from Barcelona and need to finish a seventh about the hype and reality of 5G wireless. Unlike four years ago, I wrote enough stories from the global phone show on top of my typical weekly output to cover my travel costs, even though the contracts I write on today aren’t as generous as 2013’s.

I’ll admit that I would have liked a little more free time to play tourist beyond the Saturday afternoon I spent traipsing around Park Güell, but I also hate feeling like 700 words must require a day’s work or that I’m somehow above cranking out copy from a tech event. So I wrote as fast as I could but not as fast as I’d like.

I’d like to think that motivation led me to take more notes from the show floor, and I hope the practice sticks in my head on weeks when I’m at home and have free time to tempt me to poke around with a post.

mwc-2017-floorThe more important upside of this exercise was a lesson in the virtues of showing a little entrepreneurial initiative, even when you’re running around like crazy.

For example, one of the stories I sold started with a pitch I made to an editor in between gobbling down lunch Friday and packing for my flight out that evening. That was totally worth setting aside my luggage for a few minutes.

After the jump, more about travel: The other part of my approach to MWC that’s changed since 2013 is how having an elevated elite status on one airline has left me even less capable of booking flights like a normal human being.

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