Reminder: Don’t overlook Reddit for crowdsourced tech support

Two weeks ago, I spent too much time on T-Mobile’s site because I didn’t go to Reddit’s first. I was trying to opt out of my wireless carrier’s new targeted-advertising scheme, but I could not find any way to do so when logged into my business account–and like any dummy perplexed by an unintuitive interface, I kept trying the same thing over and over instead of asking for help.

Screenshot of the icon for Reddit's r/tmobile subreddit: Snoo the alien, but wearing a magenta T-Mobile t-shirt under a jacket while holding a cell phone.

The answer I needed was waiting in a thread on Reddit’s r/tmobile subreddit, in which one T-Mo customer replied to a comment about the unhelpfulness of the carrier’s site for this opt-out by saying “I had to use the app and eventually found it in the privacy section.” As in, the T-Mobile app I’d had on my phone all long but had forgotten about, and which coverage I’d read about this issue had not clarified would be the only way for a business customer to adjust this setting.

(In case you’re still puzzling this through, open the app, sign in, tap the “More” button at the bottom right, and then tap “Advertising & Analytics.”)

This wasn’t the first time I’ve found Reddit’s company- or service-specific forums exceptionally useful for tech support. While smart companies maintain their own forums where people can sort out problems and share tips, Reddit has three things going for it that many other discussion boards lack: scale, a search that works, and crowdsourced measures of the value of a comment and its author.

Reddit upvotes, downvotes and the karma score they feed into can be abused like any other social-media system to protect toxic behavior–it was only last June that Reddit nuked r/The_Donald and some 2,000 other subreddits for repeated hate-speech violations. (Of course, there’s a subreddit on which you can debate those risks of abuse at length.) But in the context of a subreddit set up for users of the same app, service or gadget to solve each other’s problems, these collective accountability features seem to function well enough. I also keep wondering if Twitter could use some version of a karma score–and that, decades ago, Usenet could have had one as well.

Plus, many of these product-specific subreddits also feature wikis maintained by their more-frequent contributors, something you almost never see at the forums a company maintains for its customers.

In addition to T-Mobile tech support, I’ve found Reddit a good resource for help with my HP laptop, and some of my earlier smartphones. Reddit’s also proved useful as a journalistic resource when I’ve needed to find people using a service with limited availability, like Verizon’s 5G Home fixed-wireless service or SpaceX’s Starlink satellite broadband. I try to pay that assistance back by showing up in threads other people have started about my own stories–yes, “robpegoraro” there is me–and offering to answer whatever questions people have.

Writing this post made me realize I’ve probably neglected Reddit’s potential to help me puzzle through one app I use all the time: this blogging platform. Maybe r/Wordpress can help me feel less grumpy about the Block Editor?

Daily newsletters I delete every day–only after reading them

If you don’t want your inbox to start filling up with newsletters, you probably shouldn’t become a journalist. Even if you decide not to sign up for daily updates from one organization or another, the PR people at that organization will probably make that decision for you.

But newsletters exist for a reason, that being that they can make it easy to catch up on developments you missed over the last day, week or month. So whether or not I opted in to get somebody’s daily update, I usually don’t click the “unsubscribe” link if the newsletter covers my own occupational interests–and skimming and deleting takes very little out of my time.

Really good newsletters, however, earn not just a quick glance at a subject header and the first headline or two, but start-to-finish reading. I want to talk about two in particular that help keep me current about my fellow scribes.

Morning Consult Tech: Morning Consult, a data-intelligence firm with offices in D.C., New York and San Francisco, puts out this recap of tech-policy headlines before 9 a.m. weekday mornings. It’s an impressively comprehensive summary of recent work that covers publications beyond the usual boldface news names–the left-wing magazine Mother Jones and Vice’s tech-news site Motherboard have each gotten shout-outs. In addition to those two- or three-sentence story blurbs, each message features an events calendar that in the Before Times was a good way to ensure my work social calendar didn’t stay empty as well as a modest amount of self-promotion for the parent firm’s work. My only real complaint is predictably vain: I wish this newsletter would spotlight my own work more often.

Muck Rack Daily: This GIF-laden, moderately gossipy message arrives weekday afternoons from New York-based Muck Rack, which provides tools for PR types, lets journalists post their own portfolios (writing this post reminded me of how overdue I was to update my own), and used to and hopefully once again will host get-togethers for reporters at such events as CES and SXSW. As you can see from Friday’s e-mail, each one revisits the day’s top stories as interpreted through journalists’ tweets–a not-dumb move by the senders to play off of our own vanity–and illustrated by pop-culture GIFs that I occasionally recognize. Here I should note that my father-in-law receives this newsletter, which every now and then leads to him sending me a nice look-who-they-featured e-mail.

If you work on either one of these newsletters, feel free to take a bow. And please don’t be offended when I add that I delete each newsletter after reading, because my inbox is crowded enough already without my squirreling away copies of these and other daily dispatches.

My recipe management remains surprisingly analog

All the kitchen time I’ve had over the last year of not going out to eat in restaurants has seriously advanced my cooking, but it has not advanced my recipe management nearly as much.

Yes, I still save recipes on paper, cutting them out of various publications and gluing them into pages in the binder I’ve tended for last 20 years or so. I also keep recipes in digital form–there’s an entire notebook in my Evernote for that–but each time I add one electronically and then cook off of that on-screen copy, I’m reminded of the advantages ink on paper retains in this use case.

Photo of an iPad open to Evernote, showing a list of recipes. Below it sits my recipe binder, showing a handwritten recipe from my mom.

Start with my primary source for new recipes, the Washington Post’s Food section. The Post’s Recipe Finder sites is fantastic, but it provides no way for me to save my favorites like the Recipe Box of the New York Times’ Food section. So each time I hit that page, I have to redo my search or hope the browser’s autocomplete takes me back to a specific recipe page.

As for NYT, my second most-frequent cooking read, it neglects its Recipe Box feature by not providing any obvious way for me to get to it in the Times’ iPad app, much less add a personal shortcut to it. I could fix that by installing the paper’s NYT Cooking app, but I resent the idea of getting a second app from one company to fix a usability problem in its first app.

So in practice, the recipes I find online that I want to keep making go into Evernote. Adding recipes on my desktop isn’t bad, since Evernote’s Web Clipper extension offers a variety of import options that go from pulling in an all of a page to just the text I select. But on the device I use far more often to look up recipes, my iPad, that clipping feature–available via the Share menu–ingests the entire page. Which on foodie blogs mean I get the multi-paragraph opening essay, the affiliate links to buy ingredients or kitchen gadgets, and the comments.

(I don’t mind all that stuff when I’m in recipe-browsing mode–I respect how my fellow indie creators work to monetize their content–but I don’t need it once I’ve got a spatula or a spoon in hand.)

Deboning one of these imported recipes requires an extra, non-obvious step in Evernote: select the clip, tap or click the banner at its top, and tap or click the magic-wand “Simplify & Make Editable” icon. Then I finally have a clean copy of a recipe that I can look up anywhere… well, whenever I’m once again in a position to cook in somebody else’s kitchen.

Finally, consulting a recipe on an iPad gets awkward the moment both of my thumbs get covered in flour, oil, butter or whatever else is going into the recipe–at which point I can no longer unlock the screen via Touch ID once the tablet automatically locks. Unfortunately, iOS doesn’t offer any sort of recipe mode, and it doesn’t appear that I can use a Siri shortcut to keep the screen unlocked for only the next hour or two.

Meanwhile, I have my three-ring binder of recipes. The workflow to add a recipe from the paper is not what I’d call elegant, but breaking out scissors to cut that out of the paper and using a glue stick to attach it to a paper at least exercises arts-and-crafts skills that have mostly gone unused since grade school. (Removing a recipe that’s been added this way is difficult to impossible, so I have a separate folder of recipes that I haven’t yet made enough times to deem them binder-worthy.) More important, this collection also includes recipes that never made it to any screen of mine: handouts from farmers’ markets and restaurant and winery events, printouts from friends, and the occasional handwritten one from my mom.

There’s no search tool in this binder, but it does support a limited sort of favorites functionality that works automatically over time and yet is incompatible with digital storage: stains from sauces and other dripped ingredients.

Reload for hope: my vaccination-data diet

Too many mornings over the last 11 months have started with me checking the Johns Hopkins University’s dashboard that began measuring the onslaught of the novel-coronavirus pandemic just over a year ago.

That page’s dismal totals remain stuck in my morning reading, but the past month has brought some relief: daily data about the advance of the vaccines that can strangle this virus.

Screenshot of the Virginia Department of Health's vaccine tracker, showing statewide totals, a map of distribution and a daily-doses chart

The first one to land on my reading list was the vaccine-tracker page that Bloomberg set up in December. The news it’s delivered about vaccinations across the U.S. and around the world has gotten better every week–especially here in Virginia, no longer a laggard among the states. So has the design, as Bloomberg’s data-visualization wonks keep finding new ways to layer in more detail. They update this page (fortunately outside Bloomberg’s paywall) once or twice a day, most often starting at around 6 p.m., and I am now stuck in the habit of reloading it in idle moments.

About a week later, the Virginia Department of Health added a vaccination summary to its existing COVID-19 dashboard. That, too, has grown more info-dense, adding a doses-per-day chart that has steadily ascended over the last few weeks and, more recently, demographic data about distribution by age, race and gender. It also provides a map breaking down vaccination by cities and counties, plus a tab listing vaccine dose distributions across the commonwealth.

VDH has testing numbers posted by 10 a.m.–they have finally started nose-diving in the last couple of weeks–and now posts vaccination data no later than noon. This provides a nice bit of punctuation for the middle of the day.

The last week has put a third site on my reading list, the Centers for Disease Control’s vaccinations data tracker. The numbers here don’t tell me much that I won’t get at the other two sites. But since Jan. 20, seeing this page get updates every day, not just every few days and not on weekends, speaks to a welcome return of professionalism.

The time I spend reloading these pages and others–the Washington Post and the New York Times have also done good work here–won’t advance my own date with a needle. (I’m more focused on the timetable for my mom and my in-laws to get fully vaccinated, which fortunately now seems a matter of weeks instead of months.) But when every day can look like the one before, seeing these numbers climb proves otherwise. Each data point of progress cracks open the door out of this darkness a little wider.

My next Mac desktop needs one more thing…

It’s early days, as they say in tech, but Apple’s switch from Intel processors to chips built to its own designs on the ARM architecture seems to be working far better than I expected in June.

Reviews of the opening round of “Apple silicon” Macs have consistently applauded how amazingly fast they are–even when running Intel-coded software on Apple’s Rosetta 2 emulation layer. Witness, for example, Samuel Axon’s glowing writeup of the reborn Mac mini at Ars Technica.

Have I mentioned that I’m typing this post on a 2009-vintage iMac?

Having Apple finally update the desktop Mac that would best fit my circumstances–I don’t want to buy another all-in-one iMac, because a separate monitor would be far more useful over the long run–gets my interest. Knowing that this updated Mac mini would run dramatically faster than the previous model intrigues me even more.

But am I ready to pay $1,099 for a Mac mini ($699 plus $400 to upgrade from an inadequate 256 gigabytes of storage to 1 terabyte)? Not yet. Not because of any hangups over buying the 1.0 version of anything, and not because Apple still charges too much for a realistic amount of storage. Instead, I want this thing to include one more thing: a Touch ID button.

The fingerprint-recognition feature that Apple added to its laptops years ago would not only spare me from typing the system password every time I woke the computer from sleep, it would also relieve me from typing the much longer password that secures my 1Password password-manager software. I’ve gotten used to that combination of security and convenience on my HP laptop, where the Windows Hello fingerprint sensor reliably unlocks 1Password. The idea of buying a new Mac without that feature is maddening.

(I know I could get an Apple Watch and use that to unlock the computer. But then I’d also need an iPhone, and switching smartphones and incurring at least $800 in hardware costs to address Apple’s lack of imagination strikes me as idiotic.)

I would like to think that Apple will remedy this oversight with the next update to the Mac mini. But I also thought adding Touch ID would be an obvious addition to desktop Macs two years ago. Unfortunately, large tech companies have a way of ignoring what can seem unimpeachable feature requests–see, for instance, how Microsoft still won’t add full-disk encryption to Windows 10 Home or simply add time-zone support to Win 10’s Calendar app.

So I might be waiting a while. I do know I’ll be waiting until at least January even if Apple ships a Touch ID-enhanced Mac mini tomorrow–so I don’t get dinged for my county’s business tangible property tax on the purchase until 2022.

WordPress Block Editor considered harmful

The drop cap that starts this paragraph is something I could not have readily done in the Classic Editor here at WordPress.com, so I hope everybody reading this understands that I’ve spent some time looking for upsides to the Block Editor that has replaced it.

But those upsides still look scarce. Five months after WordPress.com anointed the Block Editor as the new default–and well over three years after this project’s debut–I still find basic tasks more difficult in the Block Editor than in the now-deprecated Classic writing interface. Four examples:

  • Inserting an inline image with text wrapped around it, as seen at right, apparently requires a detour to a separate block menu in which you reduce the image’s size, followed by a click on a menu to right-align the image. In the Classic Editor, those options sit in the dialog to select an image from the Media Library.
  • There’s no way to indent text outside of making it part of a bulleted or numbered list. This one sticks in my craw a bit: I told two WordPress representatives this was a problem after they gave a presentation at least year’s Online News Association conference, and they seemed to agree that indenting was a legitimate formatting tool.
  • This may be more of a bug than a design decision, but when I right-click on a link in Safari and paste its address into the Classic Editor, the link appears in a post as a complete hypertext link under the linked page’s title. In the Block Editor, pasting yields the address of the link, leaving it to me to copy its title and then turn that into a link.
  • The addition of a menu option to switch between editing and selecting modes, as if I were back into learning desktop publishing on Aldus PageMaker in 1991, allows for the chance to realize I clicked my way out of revising whatever I’m writing.

I think I understand where WordPress is going with this. The Block Editor offers a lot more options to embed different types of content, as seen in the screengrab above, and for bloggers looking to mash up their media, I can see why that would make sense. I also have a lot of faith in WordPress, having picked this platform instead of keeping my Web home on Facebook real estate and remaining convinced of the soundness of that decision.

Plus, speaking as a long desktop-publishing geek who may still have some muscle memory of PageMaker keyboard shortcuts: Yes, drop caps are cool.

But from my words-first perspective, the Block Editor makes the everyday writing here a little harder. And since indents are a basic element of the weekly-output posts I’ve been writing here since the fall of 2011, sometimes it makes my usual habits impossible.

I can still switch to the Classic Editor at the start of or halfway through a post, so I’m not doomed. But I worry that at some point, its deprecated status will lead to it being deleted. Will that point arrive before WordPress’s developers can get this editor to interface parity with its predecessor? Please wish me luck.

Is it iPadOS 14 or iPadOS 13.8?

It’s been almost a month since I installed iPadOS 14 on my iPad mini 5, and not much about my tablet-computing experience since has reminded me of that.

Why? Compare Apple’s list of new iPadOS 14 features with its brag list for iOS 14: Apple tablets don’t get home-screen widgets or the App Library, even though their larger displays might better fit those interface changes. Apple’s new Translate app, a privacy-optimizing alternative to Google’s? iPhone only for now. Even emoji search in the keyboard is confined to Apple’s smaller-screen devices.

Like earlier iPad releases, iPadOS 14 omits the basics of weather and calculator apps. I guess Apple still couldn’t find a way “to do something really distinctly great,” as its software senior vice president Craig Federighi told tech journalist Marques Brownlee in the least-persuasive moments of a June interview.

There’s also still no kid’s mode that would let a parent hand over their iPad to a child and have it locked to open only designated apps. The continued absence of this fundamental feature–even the Apple TV supports multiple user accounts!–is especially aggravating after so many American parents have spent the last eight months mostly cooped up at home with their offspring.

Apple did add a bunch of fascinating new features in iPadOS 14 for Apple Pencil users–but my iPad mini 5 and my wife’s iPad mini 4 don’t work with that peripheral.

This new release has brought lesser benefits that I do appreciate. Incoming calls in FaceTime, Google Voice, and other Internet-calling apps now politely announce themselves with a notification at the edge of the screen instead of indulging in the interface misanthropy of a full-screen dialog, and Siri shares this restraint with screen real estate. Safari catches up to Chrome by offering automated translation of their text and surpasses Google’s browser with a privacy-report summary, both available with a tap of the font-size button. I can finally set default mail and browser apps–but not navigation, the area in which Apple remains farthest behind Google. And a set of new privacy defenses include the welcome option of denying an app access to my precise location.

But as nice as those things are, they don’t feel like the stuff of a major annual release–more like the pleasant surprises of an overperforming iPadOS 13.8 update. And they certainly don’t square with what you might reasonably expect from a company that reported $33.4 billion in cash and cash equivalents on hand in its most recent quarter.

Android 11 first impressions: payments with less stress

My pick for the single most helpful new feature in Android 11 doesn’t even get a description in Google’s highlights of its mobile operating system’s new version.

This addition lurks behind the power button: Press and hold that, and instead of Android 10’s sidebar menu with the “Lockdown” option that disables biometric unlocking and scrubs notifications from the lock screen, you see a full-screen menu with large buttons for that security feature, your Google-linked smart-home gadgets–and the credit cards you have active in Google Pay.

I’ve been a fan of NFC payments for years, but the world has caught up to me since March as merchants have rushed to provide contactless payment options. But until Android 11 landed on my Pixel 3a 11 days ago, matching a purchase with the card offering the best cash-back or points reward required me to open the Android Pay app and switch payment methods. Now, I just mash the power button and tap the card I want.

The Conversations features that do lead off Google’s sales pitch for Android 11 also seem like they’ll simplify my digital life. That’s “seem” because it took me until today to remember to swipe left on a text-message notification to expose the option to make the sender a priority–starring them in the Contacts app doesn’t affect this, nor do I see a way to promote people from within the Messages app. But at least now I know that messages from my wife will show up on my lock screen with her picture.

Android 11 also brings some less-obvious application-privacy enhancements, as detailed Google’s developer guidance. It improves on Android 10’s ability to deny apps background access to your location by letting you give an app only a one-time peek at your location. If you turn off location services altogether, COVID-19 exposure-notification apps like Virginia’s COVIDWISE now still work. And if you don’t open an app for a few months, the system will turn off its permissions automatically.

The biggest problem with Android 11 is one that has existed with every other Android update–but which fortunately doesn’t affect me as a Pixel 3a user. This update will probably take months to reach Android phones outside the small universe of Pixel devices and those from such other, smaller vendors as Nokia and OnePlus that decided to commit to shipping Google’s releases quickly.

Streaming-TV sites still need some design work

This year’s version of the “what regional sports networks will shut up and take a cord-cutting baseball fan’s money” story was not like the last three. I wrote it much later in the year, it’s at Forbes instead of Yahoo, and it finally brings good news for Washington Nationals fans.

But the process of researching which streaming services carry which baseball RSNs was as annoying as ever, thanks to these companies not fixing the user-interface problems that gummed up last year’s work.

AT&T TV Now: The channel-finder page of the streaming service formerly known as DirecTV Now requires third-party cookies for reasons unexplained, ensuring it will break in Safari and Firefox. You can search by Zip code but then often must choose a county inside that Zip, a detail no other streaming service requests. AT&T also has yet to update this site to include the four sports networks (for the Nats, Orioles, Rockies, and Pirates) that it just added, much less the Seattle RSN it soon will offer.

This site does, however, get one thing very right that its rivals don’t: It inventories the teams featured on its available regional sports networks.

FuboTV: This sports-oriented streaming service has a simple channel-lookup page that you may not know exists, as neither its home page nor its support site seem to point visitors to it. Too bad, because it’s a model of simplicity: Type in a Zip code, and it lists the local channels first, identifying both broadcasters and regional sports networks with a blue “Local” tag. Fubo also lists the RSNs it carries nationwide in a tech-support story that seems to be regularly updated, but neither that nor the channel-finder associate networks with their core teams.

Hulu + Live TV: You can’t miss the channel-lookup interface here, since it’s waiting behind a “View Channels In Your Area” link on this service’s live-TV page. Plug in a Zip code and you get a clean listing of channel icons, with “Live Local Channels” at the top. Unfortunately, they’re all shown only as icons, without any pop-up text to identify the more cluttered graphics among them, and it’s up to you to remember which RSN features which sports franchise.

Sling TV: Sling charges just $30 for the basic service (one good reason why I’m a subscriber) and apparently isn’t too concerned about getting people to buy up to a higher tier to watch pro sports. Seeing what regional sports networks you might get that way requires clicking around a support site that keeps pointing you to a now-useless “Game Finder” page (well, useless unless you had not learned that the coronavirus pandemic has made a mess of every pro sports league’s schedule). The link you actually want, “Finding Your Game On A Regional Sports Network,” clarifies that Sling only carries three such networks, the Comcast RSNs in the Bay Area and Washington, what I like to think of as the Other Bay Area. 

YouTube TV: Google’s streaming service doesn’t make you search hard for a channel lookup–the form is right on its home page and is automatically populated with the Zip code for what Google thinks is your location. Click the big blue “Submit” button or type in a different Zip code before confirming that, and you get an improved version of Hulu’s interface that labels channel logos with their names. But as at everywhere but AT&T TV Now, you still have to look up which RSN carries which teams.

I would like to think that these sites will do better and ease the 2021 version of this work. But in case they don’t, I finally took the time to crate a spreadsheet (the Forbes post features a cleaner, searchable version) that I can update whenever these services add or drop a channel. I hope there’s more of the former happening than the latter, so that when I’m looking at the prospect of a 162-game Nats season next spring I won’t be limited to one service carrying those games.

Here’s how much Facebook was tracking me around the rest of the Web

Facebook finally fulfilled one of Mark Zuckerberg’s campaign promises this week–a promise dating back to May of 2018.

That’s when Facebook’s CEO said the company would roll out a “Clear History” feature that would let its users erase Facebook records of their activity at other sites and apps as gathered by the social network’s Like and Share buttons and other plug-ins.

(If it took you a long time to realize the extent of that tracking, I can’t blame you. Instead, I can blame me: The post I did for the Washington Post when my old shop integrated a batch of Facebook components to its site didn’t spell out this risk.)

Twenty months after Zuck’s announcement, this feature, renamed “Off Facebook Activity”, finally arrived for U.S. users on Tuesday. I promptly set aside that day’s tasks to check it out firsthand.

The good news, such as it was: Only 74 apps and sites had been providing Facebook info about my activity there. And most of them (disclosure: including such current and past clients as USA Today, Fast Company, The Points Guy and the Columbia Journalism Review) had only coughed up isolated data points.

The bad news: The Yelp, Eventbrite, AnyDo, and Duolingo apps had all coughed up more than 20 records of my interactions there, as had the sites of Home Depot and Safeway owner Albertson’s.

To judge from the responses I got from readers of my Facebook when I asked them how many sites and apps showed up in their own Off-Facebook Activity listings, I’m practically living a cloistered life. Most comments cited three-digit numbers, two close to four digits: 232, 356, 395, 862, and 974. One thing most of these users seemed to have in common: using Google’s Chrome as a default browser instead of Apple’s Safari or Mozilla Firefox, both of which automatically block tracking by social networks on other pages. The former is the default on my desktop, while the latter has that place on my laptop.

I’ve now cleared my history and turned off future Off-Facebook Activity–at the possible cost of no longer having WordPress.com publish new posts automatically to my Facebook page. I can probably live with that.