Weekly output: Facebook customer dissatisfaction, Facebook meddling in the Middle East (x3)

Tuesday has me departing for Las Vegas for the Black Hat and DEF CON information-security conferences, aka Hacker Summer Camp. In addition to the usual risk of getting pwned, this year I and other attendees will also have to deal with a plague of grasshoppers.

Yahoo Facebook ACSI post7/30/2019: Study shows Facebook’s customer-satisfaction scores plunging, Yahoo Finance

A new survey from the American Customer Satisfaction Index showed people’s contentment with Facebook plummeting to depths you could call Comcastic–except the cable company still rated lower in ACSI research earlier this year. If this post seems somewhat familiar, you may remember me writing up a similar set of ASCI findings in 2010. The issue of what we’ve learned about Facebook in the intervening years is left as an exercise for the reader.

8/1/2019: Facebook catches meddling from Saudi Arabia, United Arab Emirates, Egypt, Al Jazeera

The Arabic-language news channel had me on air live–twice in this day–to talk about Facebook’s announcement that it had booted hundreds of accounts and pages run out of Saudi Arabia, the United Arab Emirates and Egypt for “coordinated inauthentic behavior,” its phrase for disinformation campaigns.

8/2/2019: Facebook catches meddling from Saudi Arabia, United Arab Emirates, Egypt, Al Jazeera

Saudi Arabia misbehaving on social media put the Qatari network into flood-the-zone mode–not difficult to understand, given the enmity between the kingdom and Qatar–and so AJ had me on for a second day in a row to talk about this story. If you don’t care about Gulf politics, please consider that the Facebook-meddling move here of impersonating local news sources could work in the many U.S cities and towns now starved for local news coverage.

Advertisements

What do you think?

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.