The video-calling mess

I’ll be on WAMU’s Kojo Nnamdi Show at 1 this afternoon to talk about Microsoft’s impending purchase of Skype for the you’ve-gotta-be-kidding-me sum of $8.5 billion. Like, I suspect, all of you, I agree that the folks in Redmond are spending a ridiculous amount of money. But I also think that Microsoft–which can clearly afford this purchase–just might be able to knock some sense into Skype and possibly even the broader market for Internet video calling.

I start with the features I’d want to see in an ideal video-telephony system: It would work not just on computers running multiple operating systems but also such gadgets as smartphones, tablets and even HDTVs; its mobile version would support both WiFi and 3G; it would allow free device-to-device calls (I can live with charging for premium services like video-conferencing or international voice calls); most of my friends wouldn’t need to get a new account to use it.

The choices we have now don’t match up that ideal, and Skype is the leading offender. While it’s long been available for Mac, Windows and Linux machines (setting aside the much-disliked interface of its new Mac version) and can be used on a wide variety of HDTVs, its mobile support has been far spottier.

Skype works well on the iPhone over either 3G or WiFi, but there’s still no iPad-optimized version. That seems a little dumb at this point.

Skype’s Android support looks a lot dumber. Voice calling is was until recently limited to WiFi connections only (if you don’t didn’t have a Verizon Wireless phone) or and remains 3G only (if you do subscribe to VzW). That last limit comes courtesy of a weird little partnership Skype saw fit to ink with that carrier, combined with the Skype Android developers’ apparent inability to support two flavors of bandwidth in one app. Oh, and video calling on Android? That’s “coming soon”–but only to Verizon 4G phones.

Apple’s FaceTime seems to have been developed with the same ignorance of the term “network effect.” Notwithstanding Steve Jobs’ promises that Apple would make this an “open standard,” FaceTime remains confined to the iPhone, the iPad 2 and Macs–make that, recent Macs running an Intel processor.

Apple’s “open standard” pledge looks as devoid of meaning than the average campaign promise–almost as if Jobs just made that up on the spot.

Oh, and on mobile devices FaceTime only runs on WiFi–even though it will gladly use a 3G connection laundered through an iPhone’s Personal Hotspot feature.

Finally, there are Google’s intersecting Internet-telephony options. Gmail provides great video calling from within your browser (available for Windows, Mac and Linux). But on your phone, Google Voice doesn’t provide Internet-based calling–you still need to use your standard phone service to open the conversation. Google Talk video calling is confined to a handful of Android tablets. Although Google just announced that it will bring that feature to Android phones, it will require the 2.3 version of Android–which Google’s own stats show has only made it to 4 percent of Android devices.

There are other options, such as the Qik app bundled on some front-camera-enabled Android phones, but they all suffer from a far smaller installed base and the subsequent problem of getting relatives to sign up with yet another new video-calling service.

Microsoft has its share of issues, but it does seem to understand the relevance of market share. I would expect that the company that’s shipped capable, well-regarded versions of its Bing search app for the iPhone, the iPad and Android would at least try to get Skype to feature parity across those platforms–and, in the bargain, bring it to the Xbox. And if Apple and Google finally take notice and step up their own efforts, so much the better.

Besides, would you rather have seen Facebook buying Skype?

(Edited 5/26, 10:09 a.m. to correct an errant description of Skype’s Android client.)

9 thoughts on “The video-calling mess

  1. I must be missing something, Is there a reason to skype if you have a non-wifi connection? Can’t you just call, then?

    International voice on skype is currently laughably cheap; we put $10 in our acct to make international calls in Norway and spent a total of a dollar in a week. It is awesome to be able to pull into a McDonald’s in another country and use wifi to a) search for lodging and then b) call it on skype to make a reservation.

    Since that trip to Norway (skyping on a netbook; it was fun at some hostels to see everybody sitting around yelling at their computers to send news back home in whatever language…) I got an android phone. I went verizon because it’s pretty much the way to go in my part of the US although CDMA is not good for most other places. But I figure as long as I could get the same wifi I could still skype same as with a laptop (but a smaller device).

    In other words, I am pretty happy w/ skype. Maybe, sadly, it’s because they can’t afford the services they were offering. So at the least I would be happy if Microsoft keeps that same pricing structure propped up.

  2. Skype added support for 3G calling in a recent update of its Android client. I can’t speak to the crippled Verizon version, but I wouldn’t be surprised at its existence.

    3G calling is useful if you want to be cheap and get a plan with few minutes.

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  6. Big fan of Gmail video chat. Works great.

    I would like to see your views on the AT&T/T-Mobile land grab in a future post.

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