Weekly output: MCX vs. NFC, wireless carriers, OS X Yosemite

I completely spaced on writing this earlier tonight, so this post comes to you early Monday morning instead of in my usual Sunday afternoon/evening timeframe.

10/28/2014: Why Some Stores Won’t Take Apple Pay, and How to Punish Them, Yahoo Tech

Did I mention all the clueless anti-Apple rage directed at this post covering the blocking of NFC mobile payments at CVS and Rite Aid? Yes, I did. I’m still shaking my head about all that. I mean, it’s quite the stretch to say that a story illustrated with a photo of my own Android phone is all about Apple; my own brain is incapable of such gymnastics.

10/30/2014: The Best Wireless Carriers, The Wirecutter

I updated this guide to account for a round of changes in Verizon’s pricing, some price cuts in some of AT&T’s shared-use plans and a few other shifts in the industry.

USAT Yosemite-tips column11/2/2014: Yosemite tips: Turn off translucency, tune up notifications, USA Today

The story I wrote this week that actually was all about Apple wasn’t too complimentary either, since it led off with a suggestion that you undo one of OS X Yosemite’s key visual features. (So far, I am pleased overall with this release, but check back in a month.)

Updated 11/5/14 to add the Wirecutter update that I had missed earlier.

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An individual customer rep is not a reliable source

Twice in the past few weeks, I’ve gotten into debates with readers about whether an option I’ve written about exists. Each time, my source has been a company PR contact, against which the reader has cited a sales or support representative who told them otherwise.

Verizon support chatThe first case came up in my Wirecutter guide to wireless carriers (updated today for the iPhone 6!) when I warned readers that Verizon’s otherwise appealing “Single Line Smartphone” plans exclude tethering.

I noted that I’d seen Verizon reps say otherwise (as in the screenshot here), but that I’d gotten the official word from a Verizon spokeswoman and the @VzWSupport Twitter account.

Then I had a commenter on the story report that two different reps had said  tethering was included. Even though that would make zero business sense for VzW–why offer a plan with the same features as one that costs $30 extra?

Next came last weekend’s USA Today column about buying an unlocked iPhone 6. In it, I cited reports from iPhone 6 purchasers and a confirmation from an Apple publicist as proof that the “no-contract” T-Mobile iPhone 6 for sale at Apple’s site is unlocked and can be used with any carrier.

Big surprise: I’ve since had readers saying Apple and T-Mobile reps told them that this phone is locked to T-Mobile. One particularly anxious shopper wrote that he’d gotten that answer from nine different people at Apple and T-Mobile.

Look: I am not the biggest fan of Apple PR, but they have been honest when I ask a yes-or-no question about an Apple product such as “is this phone unlocked?” (That’s going back many years; the staffer who gave me this answer is somebody I’ve dealt with since at least 2008.) Remember, too, that you’ve got firsthand reports from iPhone customers, including several who commented on the USAT piece.

(T-Mobile’s @TMobileHelp Twitter account did chime in, but its reply only mentions the carrier’s own warranty and “premium handset protection”–neither of which should concern you if you’ll use another carrier–and doesn’t actually say the phone sold by Apple comes locked. Apple said nothing in response because it’s apparently allergic to social-media conversations.)

Meanwhile, customer-service and support reps get the story wrong all the time. They think an old policy still applies, they try to make the customer happy, their boss told them something else, they just guess. This happens so often in travel that FlyerTalkers have an acronym for their preferred workaround for getting reps to do something allowed by policy: HUACA, short for “hang up and call again.”

None of this back-and-forth is necessary when companies post the correct answer on their sites. But I shouldn’t complain too much; their failure to do so opens an information inefficiency that I can exploit for profit… and subsequent reader e-mails explaining how they know I got it wrong.

 

Weekly output: cell-phone lane, iPhone 6 pricing, wireless carriers, Moto 360, iOS app bandwidth

NEW YORK–I spent two fascinating days here checking out Maker Faire (and catching up with some old friends), and now it’s time to head home. Make that, 16 minutes ago was the time to head home, except my train is late. Yay, travel.

9/15/2014: Chinese cellphone lane inspired by D.C., WTOP

The post I did for Yahoo Tech about a mock cell-phone lane on a D.C. sidewalk was back in circulation after a city in China staged a similar exercise, so WTOP quizzed me about what I’d seen earlier this summer.

Yahoo Tech iPhone 6 pricing plans9/16/2014: iPhone 6 Plans Compared: AT&T, Verizon, Sprint, and T-Mobile, Yahoo Tech

This column was about 50 percent shopping advice, 50 percent a desperate plea to the wireless carriers (T-Mobile excepted) to simplify their offerings. As one heading from the story cried out: Why, Sprint, why?

I know some of you wanted me to offer guidance about family-plan deals for the iPhone. We didn’t have room for that in this piece, but I did file an update to my Wirecutter guide to wireless service with that info and much more; it should be up soon.

9/17/2014: The Best Wireless Carriers Today, Tested.com

Speaking of, I wrote a condensed version of that guide, complete with updates to account for iPhone 6/6 Plus pricing, that the site’s syndication partners could run. Tested.com posted its version on Wednesday… and tonight the link is coming up 404. Not sure what happened there.

9/19/2014: Moto 360: A round smartwatch not yet ready to roll (review), VentureBeat

This review had an amazingly short gestation time compared to some of the things I’ve written: I started it on the train up from D.C. late Friday morning, and it was up by mid-afternoon. That’s a great feeling.

9/21/2014: Check it: Which iPhone apps are data hogs?, USA Today

I was mostly done reporting a different Q&A column when I discovered that I’d covered almost the same topic last summer. (Oops.) Fortunately, I had this idea as a backup; unfortunately, I left out one step in the tip about iOS 8′s per-app battery-usage data, so we had to update the story this afternoon to fix that.

Speaking of column updates, we also revised the prior weekend’s column to add a couple of paragraphs explaining the NFC-mobile-payment app Softcard’s hitherto under-documented security options.

Weekly output: NYC startup spaces, zero rating (x2), wireless carriers, Internet downtime

My name showed up at a couple of new places this week. FYI: The coming week won’t feature my work on a typical schedule, because Yahoo Tech and I agreed to push my weekly column back from Tuesday so I could offer my take later in the week on the European tech trade show IFA. That, in turn, may explain why I’m posting this so late: I still have to pack.

8/25/2014: Making Space for More Tech Firms in New York City, Urban Land

I combined old and new reporting to generate this piece on the real-estate market for New York-based startups. I dropped a letter out of one source’s last name; we’ve since corrected the mistake

8/26/2014: ‘Zero Rating’: The Pros and Cons of Free Online Access, Yahoo Tech

My thinking on this subject changed radically as I kept talking to people involved in this issue.

8/26/2014: A Recent History of Free ‘Zero Rated’ Online Access in the U.S., Yahoo Tech

This sidebar about domestic efforts by various companies to make mobile access to their services a no-surcharge proposition led me to an interesting, post-column chat with a CEO involved in this market.

Wirecutter wireless-carriers guide8/29/2014: The Best Wireless Carriers, The Wirecutter

I have been working on this project for months, meaning I’ve had the pleasure of redoing calculations of two-year costs at the major nationwide wireless carriers more than once, sometimes more than twice. I don’t know why nobody’s found a mathematical error in the piece yet. If you have a question about this lengthy piece, check the comments; I may have answered it already there.

8/31/2014:  How to check your Internet connection, USA Today 

This column topic has been locked inside “Break Glass In Case Of Journalistic Emergency” box for the last two years and change. A cramped schedule and Time Warner Cable’s system-wide outage led me to conclude that this week was the right time for a column about debugging an apparently faulty Internet account.

How much of your unlimited mobile broadband are you actually using?

In one comments thread this week, I’ve had readers say it’s silly to hold out for unlimited mobile broadband when you can save so much every month by opting for a capped plan. In another, I’ve had readers comparing strategies to hang on to their Verizon unlimited accounts for as long as possible.

March data usageMy hunch is that the first group has the wiser strategy. Consider the graph at right, charting my data usage from early March to early April: Even with all of SXSW and more than 900 megabytes’ worth of tethering, I still only racked up 2.13 gigabytes.

And that’s well above average, going by the latest numbers about North American usage from Alcatel-Lucent. That wireless-infrastructure vendor found that LTE users consumed an average of 46 MB a day–about 1.4 gigabytes a month–while 3G users ate up 17 megs a day, or only half a gig.

Am I missing something here? You tell me. Take a look at your own phone’s monthly data consumption and report back in the poll below. To check that detail in Android, open the Settings app and select “Data usage.” In iOS, open the Settings app, tap General, then tap Usage, then “Cellular Usage.” (Note that this isn’t broken down month by month, and that if you want to see which apps ate up the most data you’ll have to spring for a third-party app like DataMan Pro.)

For extra credit: Is that number more or less than you expected, and does it have you rethinking your choice of wireless plan?

Weekly output: Android updates, opening Works files, PDF export

Baseball distracted me from work for a good chunk of this week. The good news–by which I mean, the lousy news–is that I won’t have to worry about that again until the spring.

10/13/2012: With Android Phones, The Future’s Still On Hold, Discovery News

I thought that a post inventorying the versions of Android on the current hardware sold by AT&T, Sprint, T-Mobile and Verizon would make for a quick post on a busy week. Wrong: Most of their sites (aside from Sprint’s) require multiple clicks to check that basic detail, and none of them seem to list clearly what phones have downloadable software updates available or promised. Fortunately, the extra work this required seems to have been rewarded with an unusual level of reader interest for a Saturday-morning post, including a long iOS-versus-Android comments thread I’m too tired to read through at the moment.

10/14/2012: It’s time to retire that Microsoft Works file, USA Today

I might not have believed this report of somebody sending out a .wps Microsoft Works document had I not known the recipient who asked about it. I figured that meant there were enough other people who had run into the same problem–or would at least be interested in general advice about how to deal with an odd file attachment–but the lack of reader feedback suggests I could be wrong. The post also suggests one way to get PDF copies of your important files for long-term archiving.

Weekly output: Google I/O (x3), buying or renting media, Verizon Share Everything, Google Maps offline

The next time I’m getting ready to head out of town for a few days on business–especially if I’m looking at an 8 a.m. departure–will somebody please smack me in the head if I start to install a preview release of an upcoming Microsoft operating system on my work laptop? Thank you. That would have saved me a lot of Windows-inflicted misery on a night I needed to go to bed early.

6/27/2012: New tablet and video-enabled glasses, WTOP

This week’s travels took me (again) to San Francisco, where Google hosted its I/O 2012 developers conference from Wednesday through Friday. I did a quick interview with Washington’s WTOP news-radio station about the opening-day keynote; a streaming copy of my spot is a little down the page on the above link, or you can download the MP3 directly.

(Pro tip: If a radio station is going to call your phone, make sure you know what direct dial to call back if your phone doesn’t ring or pick up for some reason.)

6/28/2012: The Future of Media: Buyers Or Renters?, CEA Digital Dialogue

The weekly CEA column revisited an old argument in the music business–would you need to actually own music if you had reliable, on-demand access to everything you’d want to listen to? I like how this post turned out, but having it land an hour or two before the Supreme Court’s upholding of the Affordable Care Act probably didn’t help it win readers.

6/28/2012: Google Demos ‘Glass’ With Crazy Skydiving Stunt, Discovery News

So about that day-one keynote: I’ve seen some enthusiastic audiences at Apple product launches, but nothing quite like the response to Google having four people jump out of an airship over San Francisco, livestream their descent via Google Glass eyewear, and then land on the roof of the Moscone West convention center. This post provides some details about how Google pulled off this stunt (it’s the first time I’ve  had to quiz a Federal Aviation Administration rep for a story) and the Glasses themselves (Google vice president Vic Gundotra mentioned that his prototype model doesn’t last as long on a charge as his phone).

6/29/2012: Google Launches 5 Major Products, Discovery News

This follow-up post recapped Google’s five major consumer-focused product debuts at I/O 2012: the Jelly Bean version of Android possibly coming, possibly soon, to an Android phone near you; the Nexus 7 tablet; the made-in-the-USA Nexus Q media streamer; Google+ Events; and Google Docs offline editing.

7/1/2012: How Verizon’s service plans stack up, USA Today

The weekly Q&A unpacks Verizon’s new “Share Everything” smartphone plans and offers a first-look review of the offline mode Google added to its Maps program for Android. Note that if you read this story Sunday morning, it’s since been changed to fix two errors that readers e-mailed about: I had AT&T’s $20 data option including 200 megabytes of use, not 300 MB, and I wrote that Google Maps offline availability required Android 3.0 or newer when the far more widely-used 2.3 release will suffice.