The business of business cards

A week ago, I ordered business cards yet again–my sixth such transaction, adding up to 900 cards procured since I embarked on this adventure two years ago.

Business-card iterationThat purchase also represented the third version of my card’s design since my initial market research: sifting through the stack of cards on my desk and determining that those made of unusual materials (not to name-drop, but Steve Wozniak’s card is photochemically etched steel) and those in unusual sizes stuck out.

A different size of paper being a lot cheaper than metal or plastic, I opted for miniature cards–which brought the added benefit of doubling my wallet’s capacity.

The basic design has stayed the same since (for those curious, the image on the back is the photo of the Blue Ridge I picked for my Twitter background years ago, the close-up of a manual typewriter’s @ symbol on the front comes from the too-many shots I took for this blog’s header image, and the text is in Franklin Gothic and Hoefler Text). But I’ve increased the font size on the front after people said that copy was too hard to read; on the back, it’s gotten smaller to leave more room to jot down notes.

I’m sure that I’m overthinking this. But I also like graphic design, and this exercise yields nearly instant, mostly positive feedback from people who see a card that doesn’t look like most.

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Where T-Mobile provides 3G service for older iPhones

T-Mobile iPhone 3GT-Mobile announced today that it’s getting the iPhone. But in a practical sense, it’s “had”  that smartphone since it kicked off a network “refarming” effort last year to provide 3G and HSPA+ 4G service on the 1900 MHz frequencies used by the iPhone 5 and older AT&T-specific models, then started marketing itself as a better option for unlocked iPhones. Before today’s news, the carrier said it already had more than two million unlocked iPhones on its network.

T-Mobile’s Web site, however, doesn’t get around to identifying all of these iPhone-friendly markets–an important detail, since without it you’re stuck with slow 2G “EDGE” data service. (6:59 p.m. Engadget reports that new-production iPhones, T-Mobile’s own model included, will support a wider range of frequencies. I’ve revised the title to reflect that.) T-Mobile’s coverage map doesn’t break them out, and a FAQ page only says “Check at your local T-Mobile store for network status in your area.”

(The screen shot above comes from the iPhone of my friend Paul Schreiber, who’s been keeping me updated on where he’s seen 3G service.)

So I asked a company publicist and got this reply:

The following 49 metro areas currently have 4G service in 1900 MHz. This covers 142 million people.

1. Ann Arbor, MI

2. Atlanta, GA

3. Austin, TX

4. Baltimore, MD

5. Boston, MA

6. Cambridge, MA

7. Chicago, IL

8. Dallas, TX

9. Denver, CO

10. Detroit, MI

11. Fort Lauderdale, FL

12. Fort Worth, TX

13. Fresno, CA

14. Houston, TX

15. Kansas City, KS/MO

16. Las Vegas, NV

17. Los Angeles, CA

18. Miami, FL

19. Minneapolis-St. Paul, MN

20. Modesto, CA

21. Napa, CA

22. New York, NY

23. Newark, NJ

24. Oakland, CA

25. Orlando, FL

26. Philadelphia, PA

27. Phoenix, AZ

28. Providence, RI

29. Reno, NV

30. Richmond, VA

31. Sacramento, CA

32. Salinas, CA

33. San Antonio, TX

34. San Diego, CA

35. San Francisco, CA

36. San Jose, CA

37. Santa Ana, CA

38. Santa Cruz, CA

39. Santa Rosa, CA

40. Seattle, WA

41. Springfield, MA

42. St. Cloud, MN

43. Stockton, CA

44. Tampa, FL

45. Tucson, AZ

46. Vallejo, CA

47. Virginia Beach, VA

48. Warren, MI

49. Washington, DC

Does that match your experience? Let me know in the comments.

Post-CES travel-tech recap, 2013 edition

Last week was a little busy. I flew to Las Vegas to cover CES, walked several miles each day trying to stay on top of show events, wrote and spoke at length about it, ran into Vint Cerf (who, no kidding, asked for help getting on the Internet) and met Bryce Harper (I told him thanks and good luck). And I subjected various hardware and software to the cruel and unusual punishment of five days at the electronics show.

CES 2013 travel techHere’s how technology worked out compared to last year–and 20102009 and 2008.

This time, I left my 2011-vintage ThinkPad at home in favor of the lighter, faster MacBook Air I bought last summer. The battery life and backlit keyboard were great; I was not so fond of having to break out an Ethernet adapter (not Apple’s, but a $10 Monoprice model that worked just as well once I went to the trouble of installing drivers for it) when I didn’t want to take my chances with WiFi.

But–this is going to sound crazy–the WiFi actually worked at lot more often at CES this year. Even in the past-fire-code-packed Samsung press conference, where the Mandalay Bay convention center’s wireless somehow never dropped. I would love to think that we’re learning a few things about scaling this technology.

I did my standup computing on two loaner smartphones I’d packed, an unlocked Galaxy Nexus on a prepaid T-Mobile SIM and an HTC 8X Windows Phone unit on Verizon. Both were a lot better than the smartphones I took last year–even though one of them was a Verizon LTE Galaxy Nexus. (Yes, the VzW Nexus was that bad.)

I employed the HTC phone and its faster, more reliable LTE connection for a fair amount of tethered access. That worked fine in my hotel room but was almost unbearably unreliable in crowded settings like Qualcomm CEO Paul Jacobs’ bizarre keynote. As in, the one where Jacobs kept going on about how awesome our wireless future was going to be.

I took more photos with the 8X than with the Nexus, but I still spent more time on the Android phone. I blame Twitter–specifically, its buggy, clumsy excuse for a Windows Phone client. The Nexus also had slightly better battery life, but I was pleasantly surprised to see I didn’t have to recharge both phones by lunch every day.

The one application I used most often was Evernote. Once again, it was terrific to be able to start a note on one device, then seamlessly pick it up on another. And once again, I could not get through the week without a synchronization hiccup resulting in conflicting modifications that I had to reconcile by going over two copies of the same note to see which one was newer.

For photo editing, I used mostly iPhoto, with OS X’s Preview handling some basic cropping. My word processor? Don’t laugh: OS X’s TextEdit, combined with the free WordService plug-in, sufficed to generate copy to paste into an e-mail or a blog post.

I brought an old Canon point-and-shoot camera (some of its work is on display in the Flickr set shown after the jump). It was fine in most cases, but there’s no way I’d take that to another CES. Modern cameras have better resolution, low-light performance and telephoto reach, and now camera vendors also seem to have agreed that they all should support automatic picture transfers to cameras for on-the-go sharing.

The photo above shows the two other major pieces of technology I brought: the Belkin travel surge protector that avoided “who gets the last outlet?” awkwardness in various press rooms, and the nerdy Airbeltbag messenger bag that distributed the weight of my gadgets sufficiently well to keep my shoulder from feeling completely destroyed. Continue reading

Four further Windows 8 issues

It’s now more than half a month since I reviewed Windows 8, and close to three weeks since I installed the shipping version of Microsoft’s newest PC operating system on my ThinkPad.

I’m still wrapping my head around how much time I’ll spend in its new interface (FYI, this weekend’s USA Today column covers ways to bring back a Start menu), but I’m also dealing with some smaller-scale issues. If you’ve got insight on how to fix them, please share it in a comment.

  • I’m hoping this is just my laptop, but WiFi looks outright broken. It keeps losing a working IP address, then won’t fix it on its own; I have to disconnect and reconnect manually. The problem can’t be my router (the Wirecutter-endorsed Asus RT-N66u), since no other device in my home exhibits this behavior.
  • The new Calendar app doesn’t seem capable of displaying anything but a default Google calendar account. That renders it useless to detail freaks like me who set up separate work and home calendars. I’d like to find a solution simpler than (I’m not making this up) impersonating an iPhone.
  • The desktop’s right-click “Send To” menu lists an option to send a document via fax–even though my laptop, like almost all sold now, doesn’t have a modem. (I hope the remedy I outlined in 2008 still works to remove that line.) The same menu doesn’t offer the Bluetooth file transfer that this ThinkPad does support, and which did appear in the Send To menu in Windows 7.
  • Is there really no way to have Windows set the time zone by the computer’s location? I’m tired of realizing I’ve had a computer stuck in Pacific time for days after I got home, even as OS X has been figuring out time zones more or less automatically since 2009.

 

How to test laptop battery life in your sleep

The most boring task I have as a gadget reviewer is testing battery life. First I tediously configure a phone, tablet or laptop to run a few Internet-connected apps and keep its screen on instead of dimming automatically. (To Android vendors who remove that option from Google’s Settings app: Try tapping a mobile device’s screen every 10 minutes for six hours straight, you jerks.) Then I have to sit there until the gadget in question throws up its hands, electronically speaking, and powers down or enters a last-ditch sleep mode.

But on most laptops, I can stop paying attention once I unplug them. That’s because Windows and Mac OS X each automatically log all system events, including low-battery sleep, and make that data reasonably accessible to the user.

In Windows 7 and 8, open the Control Panel and search for ”event log,” then click the “View event logs” link. In that app, click the “Windows Logs” category at the left, then its “System” listing. In a second or two, the center of that window will fill with entries.

Click there, hit Ctrl-F to open a search window, and type “Kernel-Power.” Click the search dialog’s “Find Next” button until you spot an entry whose description reads ”The system is entering sleep. Sleep Reason: Battery.” That time is when the battery ran out.

On a Mac, the menu bar will show the last time the computer was on for a few seconds  after you power it on again. After that, the following routine applies.

Hit the Apple-icon menu, select “About This Mac” and, in that About window, click its “More Info…” button; in the next window that opens, click “System Report…” That will open the System Information app (formerly known as Apple System Profiler, also available in the Applications folder’s Utilities sub-folder). In its left-hand column, scroll down to the “Software” heading and select “Logs”; from the list that will present in the app’s top-right pane, select “Power Management logs.”

Click in the the pane below that heading, hit Cmd-F and search for “low power sleep”; you should see an entry including that phrase, preceded by a timestamp and followed by a note in parentheses that the battery was at “Charge:0%”

(I don’t expect many of you will need to employ this knowledge. But at least I won’t have to research this stuff all over again the next time I test a laptop.)

Questions I ask (or should ask) of startups

I spent two hours and change on Saturday taking the testimony of D.C.-area tech startups in three-minute increments. The experience–part of an all-day networking event put on by the D.C.-area tech-community site Foster.ly–was a lot more interesting than that sentence makes it sound.

(The Washington City Paper’s Lydia DePillis, another Foster.ly media attendee, wrote about eight of the more promising startups she talked to.)

Then on Tuesday, I saw another batch of local startups offer their pitches at a Northern Virginia Technology Council event. I’ve done the same thing at multiple gatherings around D.C. and in the Bay Area. As a small businessman myself, I find the whole routine getting more interesting–despite my general allergy to business-plan PowerPoints.

One customary formula for coverage of a startup starts with who invested in it and for how much. I find that boring. There’s so much money sloshing around–sometimes dumped on particular startups in absurd allocations–that I don’t think this provides enough insight on the virtues of a new tech company. Instead, here are the questions I’d rather ask:

What’s the problem you’re trying to solve? What’s the inefficiency, informational asymmetry  or overall inelegance you want to smooth out?

Most people have this answer memorized, but you have to start with it anyway. (In case anybody’s curious, the problem I’m trying to solve with my own work is the surplus of hasty tech journalism reported without benefit of historical insight or simple skepticism and then written with an excessive attention to specifications, momentum or buzz.)

Who else has that goal? Who else–in particular, which large, incumbent firms–might decide they need to join in the fun?

You have to be able to find the competitor and the possible competitor.

How do you make money?

So rude to ask, I know. Bonus points if a company has multiple revenue possibilities in mind. But if you have enough investors lined up to pave your runway a few years into the future, I will cut some slack on this. (A figure-it-out-later strategy seems to have worked fine for Instagram.)

What things beyond your control need to happen before you can make money? Who has a finger on a kill switch for your company?

If your idea depends on massive network effects, you’ve got a steep hill to ascend. I hope your business proposition also works with a small amount of customers… and that it isn’t dependent on a blessing by the App Store, Hollywood, giant telecom firms or corporate IT departments.

Then there’s the question I often forget about, even after being reminded of its importance at a SXSW panel discussion this spring:

If you go bust, what happens to your users’ data?

What questions would you ask?

Taking gadget-porn photos

One of the lesser-known joys of my work is the chance to take pictures of the gadgets I review. It gives me a chance to exercise whatever photographic talents I may possess, and it frees my editors from running the same PR-provided shots or stock images that every other site can get.

But it’s taken me a while to acquire some basic competence at this weird art form.

The most difficult part of the exercise–still–is keeping dust and reflections out of a shot. In the sort of close-up photos often required for gadget photography, grains of dust can look as big as cookie crumbs–except when you’re looking at the viewfinder or screen of a camera while taking the shot. Likewise, the glossy screens on almost every portable gadget are frighteningly efficient at reflecting overhead lights, nearby windows, any decor on the walls, and the camera itself.

I deal with dust by taking a microfiber cloth, the kind you get for free with a new pair of glasses, to the device I want to photograph–even if it looks pristine. Then I repeat the exercise. As for reflections, you can avoid some of them by angling the device’s screen in just the right direction. But it’s easier to prop up a large sheet of posterboard in a position where its expanse of white will be reflected on the screen. In rare cases, you can use a reflection for artistic purposes.

Posterboard also makes for a decent backdrop, but it doesn’t exactly add any excitement to the composition. Instead, sometimes I’ll hold a phone in front of an expanse of wall or window and let the shallow depth of field provided by a macro focus blur out that  scenery.

Not often enough, I will think of a background that’s both more interesting and actually relevant to the subject–like when I parked an Apple TV and a Roku receiver on top of a page of TV listings. Putting a digital device next to a comparable analog object can yield interesting results too.

Or I can shoot so tightly that you can’t see anything else but a detail on the back or the screen of a device. The trick is to ensure that only the relevant plastic or pixels is left in focus to command a viewer’s attention; it would help if more cameras included the tap-to-focus feature offered by some smartphones.

You don’t need much of a camera for this sort of photography. Anything with a decent macro-focus mode and optical image stabilization (to compensate for the longer exposure times needed for indoor shots) should work. That allows for most point-and-shoot cameras–I’ve taken most of the shots linked to here with the cheap Canon I bought in 2007–but I’ve gotten decent results with some phones and tablets too.

Whatever the model, don’t even think of using the flash. You will quadruple your dust and reflection problems and make the device look too pale. You want to avoid that kind of sloppy result whether you’re trying to provide an accurate illustration in a gadget review or you just want a non-ugly photo for eBay–which is where I started picking up on some of these lessons.

If you have other tips or suggestions, I’ll take them in the comments.

CES tips for rookie reporters

My first trip to what was then called the Consumer Electronics Show in 1998 feels like it happened so long ago, I can’t guarantee that my voice didn’t crack as I was introducing myself to people. But over the 13 subsequent visits to the show that now calls itself the “International CES,” I’ve picked up a few tips about how to manage its chaos.

Planning:

If you want to feel like you’re not being ignored by the rest of the universe, get on the CES mailing list. I received 66 e-mails pitching various CES exhibitors last week alone. My advice is to be exceedingly conservative in booking appointments: On one hand, you will be late to most of them (read on for reasons why), and on the other if you show up on time the appropriate publicist will probably be somewhere else through no fault of his or her own.

So I usually limit my booth appointments to large companies with a diverse product line–the likes of Samsung, Panasonic, Sony or Microsoft. In those cases, scheduling a meeting can help get an advance look at unreleased hardware or the chance to sit down with a higher-ranking executive.

Packing:

The most important item to bring to CES is a set of comfortable walking shoes. I’m partial to Eccos (note to Ecco PR: where’s my endorsement contract?), worn with hiking socks. Other useful things to pack: Clif Bars, in case you don’t get around to eating lunch; some separate source of bandwidth (either a phone with tethering available or a MiFi or equivalent); a travel-sized surge protector with USB ports (it can make you friends when other people notice the sole available wall outlet just as you reach for it); twice as many business cards as you think you’ll need.

Most important, for the love of all that is holy, do not forget to pack your laptop’s charger.

The LVCC and other exhibit areas:

The Las Vegas Convention Center, home to most of CES’s exhibit space, could double as an assembly line for airliners–or for other, smaller convention centers. Budget 10 minutes to get from any one of its three halls to the next, 20 to hustle from one end to the other. I usually do one at a time: the Central Hall, where most of the big-ticket vendors exhibit, will eat up at least a day by itself. The North Hall, home to automotive electronics and satellite radio, takes less time (but may also deafen you faster). The South Hall collects smartphone and tablet vendors, camera manufacturers and–well, everybody else. You’ll find the weirdest items on its lower level.

There’s also some exhibit space in the convention center’s parking lot, in the Las Vegas Hilton (about a 10-minute walk from the North Hall), and in the Sands Expo and the next-door Venetian about a mile and a half southwest.

Some companies also have off-site meetings in nearby hotels. (And some are exceedingly off-site: A few years ago, one manufacturer of high-end speakers offered to take journalists on its private plane to Los Angeles for a tour of its facility there. Not wanting to get fired for violating the Post’s ethics policy–and not being interested in audio hardware more expensive than most cars–I declined.) Don’t even think of trying to stop by those places in the middle of the day; visit them before or after everything else.

Getting around:

The Las Vegas Monorail is a good way to avoid traffic on your way to and from the convention center–except when you have to wait 10 to 15 minutes to board it in the morning or evening. But even then, it can be faster than getting on a bus that has to crawl through traffic to and from the LVCC–or spending even more time on a horrendously long taxi line. But since it doesn’t stop at the Sands or the Venetian, you’ll have to get off at the Harrah’s/Imperial Palace station and walk a block or two north.

The Consumer Electronics Association (note: a freelance client of mine) also hires out a fleet of shuttle buses to run between the official show hotels, the LVCC and the Sands. You shouldn’t have a long wait for them in the morning, but forget getting out of the LVCC  in a hurry on the first two evenings. The wait for one can exceed half an hour.

Many evening events happen at the Wynn. That’s nowhere near a monorail stop, but getting a taxi or shuttle bus can also require a prolonged queue. Remember my advice about walking shoes? Use them to hike the mile and change from the convention center to the hotel.

Power and bandwidth:

Both are in pitifully short supply. So anytime you’re sitting down and near an outlet, recharge your devices. Don’t expect wireless to work with so many gadgets in use, although you may find the occasional exhibit space with a more robust wireless network than usual. If you can find a wired connection, use that instead. And remember that if your phone has to spend more time hunting for a signal, it will run down even faster than usual.

Any other tips? Let me know in the comments and I can update this post accordingly.

How I test smartphone battery life

Back when most people used mobile phones to talk–because any sort of sustained online use would be too painful–it was obvious how you should test their battery life: You’d want to know how long you could carry on a conversation.

So as a reviewer, I would have to stage a talk-time test, preferably without actually speaking for four or five hours at a stretch. For a while, I would call my desk phone at the Post with a review phone, then place the phone on hold and wait for its battery to run down. (I had to take the bus home from work a few times to avoid having the call drop on my way into the nearest Metro station.) Then I switched to a slightly more elaborate setup at home: As you can see in the photo at right, I’d tune a radio to WAMU, call my home line and place the phone in front of the radio’s speaker, where it would have uninterrupted hours of human speech to listen to and relay to the home line.

But once mobile Web browsing became something you might enjoy doing, I had to incorporate that into my evaluation. As I recall, my tests on the first iPhone included setting its browser to either the scoreboard page at Major League Baseball’s site or the Post’s home page, both of which refreshed automatically every minute or so.

Once I realized the appeal of on-the-go Web-radio listening and recognized how it required more data transfer by a smartphone, I decided I needed to test that as well. So I now start up the Pandora app–which has the advantages of being available for most major mobile platforms and of offering an “Auto-Lock” option to keep the screen illuminated for a worst-case test–and see how long it takes for a phone to run down.

Another realization came after I’d spent enough time with smartphones with a habit of fetching data in the background (such as my own Android model): Not all phones have the same standby time. For example, I discovered that while an iPhone 4 would have more than 90 percent of a charge remaining after 24 hours sitting on a desk, one Android model had less than half left.

When deadlines permit, I now conduct a standby test too, as you can see in today’s writeup of AT&T’s version of the Samsung Galaxy S II and Verizon’s Motorola Droid Bionic. (Both showed about 70 percent left on their battery gauges.) Between that and the Web-radio test, I think I have a good handle on a phone’s best- and worst-case performance in most contexts.

But not all. Using GPS for turn-by-turn navigation always runs it down quickly–if your car doesn’t have a USB port in the dash to charge the phone, buy a cheap, generic USB adapter and stash it in the glove box with a spare USB cable–and so does sharing its Internet connection over WiFi tethering. Taking a phone to a bandwidth-starved environment like CES, where it’s constantly hunting for a signal, kills its battery too.

What sort of battery-life tests have you found most useful? Which ones should I incorporate into my own research?

Why I’m not accepting your friend request, version 2.0

I first wrote this post on my public Facebook page in May of 2010 as a response to friend requests from readers, publicists and other people whom I hadn’t actually met. Since then, things have changed: Facebook’s privacy implications have gotten trickier, Plaxo and MySpace vanished from relevance, LinkedIn is more useful, a follower-etiquette question has come up on Twitter, and Google+ has brought its own social-networking issues.

So here’s an update on what leads me to accept a friend request, decline it, or passive-aggressively pretend I never saw it.

Facebook: Last year, my rule was that we had to have met and communicated, even if only by phone or e-mail, before I’d accept your friend request. But as Facebook’s constant tinkering increases the default exposure on each account–and as features like the upcoming timeline interface make it easier to mine friends’ histories for dirt–the liability of an ill-chosen Facebook connection has increased.

Meanwhile, the increasing noisiness of Facebook’s site has reduced the marginal value of each new friend in the News Feed. So I’m pickier about friend requests and have unfriended people with whom I only had one good chat and then never heard from on the site. (Go ahead and unfriend me if you wish. I don’t take offense if people disregard my own Facebook entreaties: It remains an optional service, notwithstanding what its management might say.)

I have yet to enable Facebook’s new subscription option, even though it’s intended for people like me with some level of public identity. My Facebook page already has a large, growing audience, so unless I were to fold that venture back into my profile I’d have yet another online outlet to fill with witty morsels.

Google+: I like how Google’s latest venture into social networking doesn’t require reciprocity–if you want to add me to one of your circles, go right ahead! And because so much of my G+ audience has been defined by my occupational social graph, G+ seems to be evolving as a forum to discuss things I cover. But that doesn’t mean I’ll necessarily “circle you back”… and no, I don’t know I even like that bit of Googlespeak.

Twitter: The same principle applies to Twitter. I follow far fewer people than follow me because I find Twitter works best as a news network, not a sort of friend radio, and I don’t need its signal-to-noise ratio any lower. So if you’re not sharing useful tidbits about technology, journalism or a few other subjects that fascinate me, I’m probably not going to follow you–although I’ll certainly notice your tweet if you mention me in it. But please do follow me anyway!

Foursquare: Seriously, what is it with strangers who want to know when I hit the grocery store? I assure you, I am not that interesting (aside from the gratuitous check-ins I did from the Kennedy Space Center during NASA Tweetups this summer). My rule here hasn’t changed: I have to know where you live or your cell phone number.

I’ve also realized that I don’t need to publicize my Foursquare activity beyond the service to get its primary benefits: useful tips about places I visit, plus the occasional discount and the cheap thrill of claiming a mayorship. So I disconnected my Twitter account; I may link my Facebook account, since that has some privacy limits while my Twitter presence has none.

LinkedIn: Shockingly enough, leaving my job at the Post led me to put serious time into my LinkedIn page. (Better yet, I’ve since received substantive business inquiries through the site, one of which has already put money in my bank account.) I remain fairly liberal in my acceptance of LI invitations, but I still appreciate knowing where they’re coming from–for instance, because we’ve met before or you work in a related field. In other words, please spend 30 seconds to write something more personal in your request than the default ”I’d like to add you to my professional network on LinkedIn.” You all do know that’s text you can edit before sending the request–right?

Now that I’ve exposed my social-media snobbery, how do you make these decisions?