Your device can be too small and too thin (July 2012 CEA repost)

(Since a site redesign at the Consumer Electronics Association resulted in the posts I wrote for CEA’s Digital Dialogue blog vanishing, along with everything there older than last November, I’m reposting a few that I think still hold up. This one ran July 27, 2012; it’s on my mind again after two recent stays with relatives who had broadband Internet at home but no WiFi router connected to it.)

For well over a decade, I’ve had the same wish list for each new gadget: smaller, lighter and thinner than its predecessors. But lately, I wonder if I should be more careful about what I wish for.

too-thin laptopI still appreciate carrying around devices that weigh less and take up less space than earlier models—preferably while running longer on a charge. But some recent devices I’ve tested or purchased suggest the costs of being too thin or too small.

Consider the connections around the edges of many new laptops, including the MacBook Air I just bought, but also many Intel-based Ultrabook PCs. The thinnest among them often leave out wired Ethernet ports and standard HDMI video outputs, requiring users to pack adapters.

That’s not a huge tradeoff for video. If you expect to plug a laptop into a monitor or an HDTV, you’re foolish not to bring your own cable, and one with a micro-HDMI plug at one end will take up less space than a full-sized equivalent. But with networking, you’ll need to bring an adapter supported by your operating system or trust that Wi-Fi will always work, no matter how many other people jam the airwaves near you.

And as just about anybody who’s gone to CES or any other tech conference can testify, that rarely happens. Veterans of these events know to look for Ethernet, and some companies have taken note: Google won compliments for providing wired Internet access in the press seats at its I/O conference last month.

The race to build the thinnest laptop, as opposed to the lightest, doesn’t make much sense from a usability perspective. An added eighth of an inch in thickness won’t make a laptop any more awkward to operate or carry. It’s not a thick phone that will break the line of a suit when tucked into a pocket.

Smartphones risk a different sort of miniaturization malfunction. Since the 1990s, phones using the GSM standard have used compact SIM (subscriber identity module) cards to store account data. This has made it easy to move a number from one phone to another and, with an unlocked phone, switch temporarily or permanently to a new carrier.

That’s given GSM a serious advantage over the competing CDMA standard, which doesn’t require any such physical separation of an account and a phone. (Trivia: Some CDMA carriers have employed a SIM equivalent called an R-UIM  or removable user identity module, but not in the U.S.)

In recent years, the SIM scenario has gotten a little more complicated with the arrival of micro-SIM cards. But you can still use a micro-SIM in place of a standard card (technically a mini-SIM) if you pop it into an adapter or position it so its contacts align properly in the slot (I’ve done it, but it took a few tries). And you can cut down a SIM to micro-SIM size.

Now, however, the industry has certified a “nano-SIM” standard that is smaller still and slightly thinner. So you won’t be able to shoehorn a micro-SIM into a nano-SIM slot, and using a nano-SIM card in phones designed for bigger cards will require an adapter instead of just careful placement.

Whether saving .0037 cubic inches of space over the already tiny micro-SIM card (in context, .1 percent of the volume of an iPhone 4S, considerably less in the current crop of big-screen smartphones) is worth that complication seems to have gone unexplored. Would we be better off if everybody had standardized on micro-SIM and let designers find other ways to condense phone hardware? We’ll never know.

Manufacturing ever-smaller gadgets also imposes costs we may not notice until later on. You may find that you can’t upgrade the memory on a new laptop—a serious risk if an operating system upgrade requires more memory than the last release. Are we ready to foreclose on the idea of upgradable hardware?

Repairing a tablet or a computer can also move from tricky to difficult once its components get tightly-packed together. The same goes for recycling a defunct device—although if a manufacturer provides its own, easily accessible recycling service for those gadgets, I’ll give it a pass.

The risk in making this kind of complaint is sounding like a grumpy old man, desperately clinging to his trusty old Ethernet cable and SIM card as he stands in the way of progress and the laudable goal of making computers simple, worry-free appliances.

But at a certain point, standards friendliness, repairability and expandability should outrank shaving yet another fraction of an inch or an ounce off a product. That would leave plenty of other things companies can try to beat each other on. Did I mention battery life?

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Where T-Mobile provides 3G service for older iPhones

T-Mobile iPhone 3GT-Mobile announced today that it’s getting the iPhone. But in a practical sense, it’s “had”  that smartphone since it kicked off a network “refarming” effort last year to provide 3G and HSPA+ 4G service on the 1900 MHz frequencies used by the iPhone 5 and older AT&T-specific models, then started marketing itself as a better option for unlocked iPhones. Before today’s news, the carrier said it already had more than two million unlocked iPhones on its network.

T-Mobile’s Web site, however, doesn’t get around to identifying all of these iPhone-friendly markets–an important detail, since without it you’re stuck with slow 2G “EDGE” data service. (6:59 p.m. Engadget reports that new-production iPhones, T-Mobile’s own model included, will support a wider range of frequencies. I’ve revised the title to reflect that.) T-Mobile’s coverage map doesn’t break them out, and a FAQ page only says “Check at your local T-Mobile store for network status in your area.”

(The screen shot above comes from the iPhone of my friend Paul Schreiber, who’s been keeping me updated on where he’s seen 3G service.)

So I asked a company publicist and got this reply:

The following 49 metro areas currently have 4G service in 1900 MHz. This covers 142 million people.

1. Ann Arbor, MI

2. Atlanta, GA

3. Austin, TX

4. Baltimore, MD

5. Boston, MA

6. Cambridge, MA

7. Chicago, IL

8. Dallas, TX

9. Denver, CO

10. Detroit, MI

11. Fort Lauderdale, FL

12. Fort Worth, TX

13. Fresno, CA

14. Houston, TX

15. Kansas City, KS/MO

16. Las Vegas, NV

17. Los Angeles, CA

18. Miami, FL

19. Minneapolis-St. Paul, MN

20. Modesto, CA

21. Napa, CA

22. New York, NY

23. Newark, NJ

24. Oakland, CA

25. Orlando, FL

26. Philadelphia, PA

27. Phoenix, AZ

28. Providence, RI

29. Reno, NV

30. Richmond, VA

31. Sacramento, CA

32. Salinas, CA

33. San Antonio, TX

34. San Diego, CA

35. San Francisco, CA

36. San Jose, CA

37. Santa Ana, CA

38. Santa Cruz, CA

39. Santa Rosa, CA

40. Seattle, WA

41. Springfield, MA

42. St. Cloud, MN

43. Stockton, CA

44. Tampa, FL

45. Tucson, AZ

46. Vallejo, CA

47. Virginia Beach, VA

48. Warren, MI

49. Washington, DC

Does that match your experience? Let me know in the comments.

Post-CES travel-tech recap, 2013 edition

Last week was a little busy. I flew to Las Vegas to cover CES, walked several miles each day trying to stay on top of show events, wrote and spoke at length about it, ran into Vint Cerf (who, no kidding, asked for help getting on the Internet) and met Bryce Harper (I told him thanks and good luck). And I subjected various hardware and software to the cruel and unusual punishment of five days at the electronics show.

CES 2013 travel techHere’s how technology worked out compared to last year–and 20102009 and 2008.

This time, I left my 2011-vintage ThinkPad at home in favor of the lighter, faster MacBook Air I bought last summer. The battery life and backlit keyboard were great; I was not so fond of having to break out an Ethernet adapter (not Apple’s, but a $10 Monoprice model that worked just as well once I went to the trouble of installing drivers for it) when I didn’t want to take my chances with WiFi.

But–this is going to sound crazy–the WiFi actually worked at lot more often at CES this year. Even in the past-fire-code-packed Samsung press conference, where the Mandalay Bay convention center’s wireless somehow never dropped. I would love to think that we’re learning a few things about scaling this technology.

I did my standup computing on two loaner smartphones I’d packed, an unlocked Galaxy Nexus on a prepaid T-Mobile SIM and an HTC 8X Windows Phone unit on Verizon. Both were a lot better than the smartphones I took last year–even though one of them was a Verizon LTE Galaxy Nexus. (Yes, the VzW Nexus was that bad.)

I employed the HTC phone and its faster, more reliable LTE connection for a fair amount of tethered access. That worked fine in my hotel room but was almost unbearably unreliable in crowded settings like Qualcomm CEO Paul Jacobs’ bizarre keynote. As in, the one where Jacobs kept going on about how awesome our wireless future was going to be.

I took more photos with the 8X than with the Nexus, but I still spent more time on the Android phone. I blame Twitter–specifically, its buggy, clumsy excuse for a Windows Phone client. The Nexus also had slightly better battery life, but I was pleasantly surprised to see I didn’t have to recharge both phones by lunch every day.

The one application I used most often was Evernote. Once again, it was terrific to be able to start a note on one device, then seamlessly pick it up on another. And once again, I could not get through the week without a synchronization hiccup resulting in conflicting modifications that I had to reconcile by going over two copies of the same note to see which one was newer.

For photo editing, I used mostly iPhoto, with OS X’s Preview handling some basic cropping. My word processor? Don’t laugh: OS X’s TextEdit, combined with the free WordService plug-in, sufficed to generate copy to paste into an e-mail or a blog post.

I brought an old Canon point-and-shoot camera (some of its work is on display in the Flickr set shown after the jump). It was fine in most cases, but there’s no way I’d take that to another CES. Modern cameras have better resolution, low-light performance and telephoto reach, and now camera vendors also seem to have agreed that they all should support automatic picture transfers to cameras for on-the-go sharing.

The photo above shows the two other major pieces of technology I brought: the Belkin travel surge protector that avoided “who gets the last outlet?” awkwardness in various press rooms, and the nerdy Airbeltbag messenger bag that distributed the weight of my gadgets sufficiently well to keep my shoulder from feeling completely destroyed. Continue reading

Packing and planning for CES

Here we go again: Tomorrow morning, I’m going to board a plane and fly to Las Vegas for my 16th consecutive year of covering CES.

CES 2012 South HallI should have the packing routine down by now–if you’re going to the show and haven’t read the cheat sheet I wrote in late 2011, it’s not too late to check it out–but I’m still not sure that I do. This year’s gear doesn’t stray too much from last year’s:

  • 13-inch MacBook Air
  • Ethernet adapter to make up for the Air’s lack of wired networking (has nobody at Apple ever tried to use the WiFi at most tech events?)
  • unlocked loaner Galaxy Nexus phone overdue to return to Google; in the meantime, I’ve got a prepaid T-Mobile account on it
  • Verizon-loaned HTC 8X, since I haven’t given Windows Phone 8 a real torture test yet
  • My own pathetically obsolete phone
  • aging Canon point-and-shoot camera (I need to upgrade and hope I’ll get a sense of what I should buy at CES)
  • charger and spare AA batteries for the camera
  • Belkin travel power strip
  • compact USB hub, in case the two USB ports on the power strip aren’t enough to power nearby devices

I’ll be in Vegas through Friday morning, meaning I have all of Monday to hop between press conferences, followed by three days on and around the show floor. Beyond incessantly tweeting out whatever I see, I’ll be writing a CES recap for Discovery, a couple of posts for the Disruptive Competition Project, and some sort of contribution to the PBS NewsHour’s site.

I’ve got a couple of video interviews on tap as well–the Motley Fool wants to get my thoughts on the show, and I’m supposed to chat with tech journalists Cali Lewis and Jordan Burchette on Panasonic’s Live@CES video stream Tuesday at 3:30 Pacific. And I’m going to try an additional experiment: posting too-long-for-tweets updates at Sulia, a “subject-based social network” that aims to provide more depth and context than Twitter.

I will not be at all surprised if this to-do list expands over the next few days.

If there’s anything in particular that you’d like me to look for or check out while I’m at CES, now would be an excellent time to leave a comment.

A plea to gadget vendors: pick a micro-USB orientation and stick with it

For most of this year, my desk has been littered with a changing cast of mobile devices. But since all of this year’s gadgets, save one, replenish their batteries over micro-USB cables, I rarely bother taking each new model’s charger and cable out of the box–I can use any random micro-USB cable.

Phone micro-USB portsYet I still have to expend precious brain cells figuring out whether any given phone requires me to plug in the USB cable with its flat side or its curved–er, chamfered–side up. There’s no consensus about this: Of five gadgets on my desk, two opt for the former approach and three go with the latter.

I don’t see any reason to keep users guessing (and, in some rare cases, damaging USB cables by trying to plug them in the wrong way). When I finally got around to whining about this divisive issue on Twitter last week, my initial vote was to have the flat side up and the curved side down; that roughly mirrors the contours of most phones and tablets.

But another Twitter user quickly pointed out that the USB spec describes the curved side as the top and calls for the USB logo to be displayed there. (Another visual cue: In this orientation, the small metal prongs on the metal end of the plug face down, as most fangs do.) On reflection, that’s good enough for me. So can we settle on that orientation and move on to squabbling over even less consequential technical details?

Surface and iPad mini: Keep or return?

A few months ago, I got over my longstanding objection to buying gadgets just so I could review them. It beats waiting for a distracted or picky PR department to send a loaner unit, and it ensures I get the same hardware any reader might buy.

But unless I’m going to become a one-man stimulus program for the electronics industry, I can’t keep everything I buy to test. When I tried the iPhone 5, for instance, I had to return the phone within Verizon Wireless’s 14-day trial to avoid sentencing myself to a two-year contract.

(Returning used devices usually entails a restocking fee, but it would take a lot of those to equal what I spent on the ONA conference fee alone, much less all the other expenses it takes to stay in business.)

That brings me to my two latest review purchases: Apple’s iPad mini and the Microsoft Surface.

Going into this, I might have picked the iPad as the one more likely to go. We already own an iPad, I’d been leaning towards getting the Nexus 7 as our smaller tablet, and the absence of restocking fees at Apple’s stores would make returning it a cost-free proposition. The Surface, on the other hand, would be a new type of device in my home, and it would also allow me to experience Windows 8′s interface on hardware designed for it.

But now I’m thinking I’ll keep the mini and return the Surface. It’s a great little device, especially for use away from home, and our iPad 2 is starting to run out of space between the apps I’ve put on it for test purposes and those my wife uses for her job. Meanwhile, I don’t need Microsoft’s tablet to test Windows RT apps when my ThinkPad’s copy of Windows 8 also runs them. The Surface itself is too heavy to carry around as a tablet; when I tried using it on my lap, the Touch Cover flexed distractingly with my typing and the kickstand didn’t stop the screen from wobbling back and forth.

Plus, my MacBook Air only weighs a pound more than the combined Surface and Touch Cover but can do a lot more. It also cost twice as much–but that money was spent long before I set foot in a Microsoft Store to buy a Surface.

So that’s what I think I’ll do. If you think I’m making a huge mistake, you have until tonight to talk me out of it in the comments.

11/11/12, 10:34 a.m. Welcome, Loop Insight readers! I did, in fact, return the Surface last night–and found myself next to another Surface buyer at Microsoft’s Pentagon City store who was doing the same thing, for about the same reasons. The clerk apologized for the tablet not meeting our expectations and suggested that the upcoming Surface Pro might be a better fit. He could be right.

Blacked out and plugged in

When did our first move after a power outage switch from reaching for a flashlight to grabbing a phone to announce on Twitter or Facebook that we’d lost electricity?

I don’t know, but I’ve had a lot of time to think about that this week. As I started writing this post, it had been almost 40 hours and counting since the neighborhood went dark Monday night.

During that stretch–finally ended by the merciful restoration of current late Thursday Wednesday morning–I never lacked for adequate wireless bandwidth. My current surplus of review hardware helped, but even if I’d had only one phone and one laptop I still could have stayed online most of that time. It just doesn’t drain a laptop’s battery much to keep a phone charged, as I’m reminded every time I go to some phone-destroying tech conference.

How did I use that access? I scanned Twitter even more often than usual, realizing that things were a whole lot worse in New York than here. I lingered over some longer stores on the Web on a tablet tethered to a phone (no candlelight needed for this blackout reading, although having one flickering away on the coffee table made for a pleasing steampunk vibe). I got updates about downed trees and power restoration on our neighborhood’s mailing list, while Facebook let me see how friends slightly further away were doing.

I could, in fewer words, realize that we weren’t alone. That’s something.

This didn’t happen by accident. I have to give the wireless carriers an enormous chunk of credit for building out networks sufficiently resilient, and sufficiently backed up by batteries and standby generators, to keep working through these widespread outages. I also need to thank all of the engineers and developers who have spent the last decade finding better ways to put the Internet into a device that fits in your pocket and runs for hours on a charge.

Think about how technology has advanced when, even as your house has gone dark and cold, you can use a miniature computer to view of a photo of the hurricane besieging your city… taken by an astronaut sitting warm and dry on a space station 250 miles above.

10/31, 4:40 p.m.: Cabin fever apparently led me to confuse today with Thursday.

About that “boring” iPhone 5 launch

In case you missed the news, Apple introduced a new iPhone this week. And for its trouble, the Cupertino, Calif., company has been getting dinged by tech writers for insufficiently stunning the audience. Wired’s Mat Honan spoke for many in a post that, while complimenting the iPhone 5′s advances over the iPhone 4S, handed down a final verdict of “boring.”

But what, exactly, is a company going to do to wow spectators with its fifth incremental update to a product that debuted in the long-ago era of 2007? Short of stunts involving guys in wingsuits, it’s hard to distract an audience from the fact that the smartphone is a maturing, evolving product. Breakthrough innovations don’t come as quickly as they once did. And in some areas, such as power, they don’t seem to be happening at all.

(To any journalists tempted to critique Apple for allowing more of the iPhone 5′s details to leak: What’s wrong with you? Speaking as somebody who can’t count on getting too much attention from the company–it didn’t issue me a press pass to Tuesday’s event–that’s not a bug, that’s a feature!)

Oh, and one more thing: Since Apple didn’t spend weeks and months hyping the next iPhone’s arrival, just where might everybody have gotten the idea that this new model would represent a next level of game-changing awesomeness? Could it possibly have been the sites (most of my past and present outlets included) that have been running speculative next-iPhone posts since this spring? Think about that for a minute.

Taking gadget-porn photos

One of the lesser-known joys of my work is the chance to take pictures of the gadgets I review. It gives me a chance to exercise whatever photographic talents I may possess, and it frees my editors from running the same PR-provided shots or stock images that every other site can get.

But it’s taken me a while to acquire some basic competence at this weird art form.

The most difficult part of the exercise–still–is keeping dust and reflections out of a shot. In the sort of close-up photos often required for gadget photography, grains of dust can look as big as cookie crumbs–except when you’re looking at the viewfinder or screen of a camera while taking the shot. Likewise, the glossy screens on almost every portable gadget are frighteningly efficient at reflecting overhead lights, nearby windows, any decor on the walls, and the camera itself.

I deal with dust by taking a microfiber cloth, the kind you get for free with a new pair of glasses, to the device I want to photograph–even if it looks pristine. Then I repeat the exercise. As for reflections, you can avoid some of them by angling the device’s screen in just the right direction. But it’s easier to prop up a large sheet of posterboard in a position where its expanse of white will be reflected on the screen. In rare cases, you can use a reflection for artistic purposes.

Posterboard also makes for a decent backdrop, but it doesn’t exactly add any excitement to the composition. Instead, sometimes I’ll hold a phone in front of an expanse of wall or window and let the shallow depth of field provided by a macro focus blur out that  scenery.

Not often enough, I will think of a background that’s both more interesting and actually relevant to the subject–like when I parked an Apple TV and a Roku receiver on top of a page of TV listings. Putting a digital device next to a comparable analog object can yield interesting results too.

Or I can shoot so tightly that you can’t see anything else but a detail on the back or the screen of a device. The trick is to ensure that only the relevant plastic or pixels is left in focus to command a viewer’s attention; it would help if more cameras included the tap-to-focus feature offered by some smartphones.

You don’t need much of a camera for this sort of photography. Anything with a decent macro-focus mode and optical image stabilization (to compensate for the longer exposure times needed for indoor shots) should work. That allows for most point-and-shoot cameras–I’ve taken most of the shots linked to here with the cheap Canon I bought in 2007–but I’ve gotten decent results with some phones and tablets too.

Whatever the model, don’t even think of using the flash. You will quadruple your dust and reflection problems and make the device look too pale. You want to avoid that kind of sloppy result whether you’re trying to provide an accurate illustration in a gadget review or you just want a non-ugly photo for eBay–which is where I started picking up on some of these lessons.

If you have other tips or suggestions, I’ll take them in the comments.

When review hardware goes bad

I hate it when this happens.

ImageThe low-battery logo you see at right comes from the screen of the Nokia Lumia 900 that I reviewed last week. That–and the AT&T logo it occasionally gets stuck on as the phone attempts to boot–represent the only signs of life this review model has shown since the weekend.

What I thought was an isolated charging problem–I was foolishly extrapolating from a gripe in TechnoBuffalo’s review about the phone not charging when powered off–seems to be a more serious issue, well beyond my ability to fix.

(No, I can’t pop out the battery; it’s sealed inside the 900′s case. The force-rebooting techniques suggested by Nokia PR haven’t worked either.)

In case you were convinced that all loaner hardware has been carefully inspected, massaged and polished to rule out any chance of failure, consider this as contrary proof. And it’s not even the first time this year I’ve had a loaner device go sideways; the Galaxy Nexus provided by Verizon drained its battery at a frightening rate with WiFi active and somehow saved a few photos without the usual timestamp.

Nokia says they’ll replace the defective phone, but in the bargain I have to count on them to wipe my info from the device. Not that I don’t trust them to do that–but I’m a lot more comfortable when review hardware heads home without any of my personal data on board.

This also means that if you come to my CEA Web chat–noon to 1 p.m. Eastern on this Friday April 13–with questions about the Nokia 900 or Windows Phone 7, I may have to wing some of my answers. But please stop by anyway.